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In this platform we are trying to present public information in a more easily understood format and to make it easier for you to submit information or pictures that help us understand your concerns. Please explore the platform and share with us your ideas about how we can develop this site and improve public services for you.
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In this part of the platform we aim to provide topical information about subjects on which 1823 frequently gets calls. We aim to provide information that helps you understand the subject more fully. We aim to help you make enquiries, reports or complaints through easy-to-use forms that allow you to link to maps and upload pictures, helping us to understand and address your concerns better. We also welcome your ideas on how we can develop this site further and help improve services for you.
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1823 Frequently Asked Questions
ENQUIRY To help give the right answer for you, we may need to ask for some information from you. Please select the answer that applies to you when the screen below asks you to make a choice. You may click on the question if you need to start over. | ||||||||
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Senders must, within 5 months from the date of mailing, raise a request to check the delivery status of the mail item. Senders can track an item in the following way: 1. Track With Item Number Format of item number* for registered / recorded delivery mail: RR XXXXXXXXX HK / RA XXXXXXXXX HK Format of item number* for parcels：CP XXXXXXXXX HK (*Note: XXXXXXXXX = 9 digits)
2. Track Without Item Number (e.g. loss of item number)
Please visit the post office at which the item was posted and provide details such as the date of mailing, the name of addressee and the address to the counter staff for mail tracking. | ||||||||
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