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In this platform we are trying to present public information in a more easily understood format and to make it easier for you to submit information or pictures that help us understand your concerns. Please explore the platform and share with us your ideas about how we can develop this site and improve public services for you.
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In this part of the platform we aim to provide topical information about subjects on which 1823 frequently gets calls. We aim to provide information that helps you understand the subject more fully. We aim to help you make enquiries, reports or complaints through easy-to-use forms that allow you to link to maps and upload pictures, helping us to understand and address your concerns better. We also welcome your ideas on how we can develop this site further and help improve services for you.

1823 Frequently Asked Questions

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Detailed requirements of address proof 

  1. Correspondence / bills / envelopes (e.g. Bank statements or water / electricity / gas bills) issued within the last 3 months with:

    1. applicant's name;

    2. address;

    3. issuing party; and

    4. issue date / postmark date printed on them.

  2. If the correspondence address and the residential address are different, you must provide proofs of both addresses.

  3. If an overseas residential address proof is provided, you must provide your Hong Kong correspondence address proof at the same time in order to get approval of your application.

  4. "P.O. Box" address will not be accepted as a residential address proof.

  5. The Transport Department will return the address proofs after the processing of your application is completed.

 

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