1823 - 24 hours a day, 365 days a year, serving you non-stop

1823 - 24 hours a day, 365 days a year, serving you non-stop

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Hard Work Pays Off
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1823 has been working closely with various government departments to handle public enquiries and complaints effectively through different channels. With the efforts of our colleagues, our commitment in delivering quality services has once again been recognized this year.

1823 has won the Gold Award of “Mystery Caller Assessment Award - Commerce and Utilities (Group D (Over 100 seats))” and our Customer Service Officer, Rita Tang, has been selected as the “Inbound Contact Centre - Representative of the Year” at the Hong Kong Call Centre Association Awards 2017. In addition, our Customer Service Officer, Joyce Ma, was presented the “Award for Officers of Public Organizations” at the 21st Presentation Ceremony of The Ombudsman's Awards.

The Hong Kong Call Centre Association is committed to improving the quality of service in the industry. They regularly invite practitioners to join the awards programme as judges and to commend organizations with outstanding performance. The Ombudsman’s Awards aim to honor government departments, public organizations and individual public officers’ excellent performance in handling enquiries and complaints. It is encouraging for 1823 to gain recognition from the Hong Kong Call Centre Association and the Office of Ombudsman. Below are the sharing from the two winners, Rita and Joyce.

 

 “It is my great honour to have the opportunity to participate in the competition.  The entire competition process is very exciting and enjoyable.  I would like to extend my heartfelt gratitude to the Hong Kong Call Centre Association for providing me with the opportunity to make friends with the outstanding personnel in the customer service industry.  Through our sharing of views and working experience, I have deepened my knowledge in customer service.

Quality customer service does not merely mean giving a friendly smile, but more importantly hinges on the ability to put ourselves in others’ shoes in offering practical solutions to meet the needs of the customers.  With this belief in mind, I shall continue to strive for providing quality service to the public.”

Rita Tang, winner of “Inbound Contact Centre - Representative of the Year” at the Hong Kong Call Centre Association Awards 2017

 

“It’s a great honour for me to be one of the awardees of the Ombudsman’s Awards 2017. I am truly obliged for this great honour and recognition given by the jury of the Ombudsman’s Awards and the management of 1823. It will not be possible to win this award without the inspiration and support from my managers, supervisors and other colleagues, for whom I have the deepest respect, and from whom I have derived the strength to challenge myself and perform better at each stage.

At the ceremony, I was impressed by the speech given by The Ombudsman, Ms Connie Lau. She said “This Office, members of the public and those organizations under complaint are not in opposition to one another. Rather, there exists some kind of co-operation among the three parties.” I will maintain an open and positive attitude whenever encountering complaints. I shall continue to work with my team providing quality customer service to the public.”

Joyce Ma, winner of “Award for Officers of Public Organizations” at the 
21st Presentation Ceremony of The Ombudsman's Awards