1823 - 24 hours a day, 365 days a year, serving you non-stop

1823 - 24 hours a day, 365 days a year, serving you non-stop

1823 Recruitment
1823 Assistant Manager (Operations)
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1823 is now looking for passionate new recruits to join us as Assistant Manager (Operations). If you fulfill the following entry requirements, you are welcome to apply for the post:

  1. (i) a Hong Kong degree, or equivalent, and 2 years of supervisory working experience in call centre/contact centre; or (ii) got 5 subjects, including Chinese Language and English Language at Level 2/ Grade E or above in HKCEE/HKDSEE or equivalent; plus 4 years of working experience in call centre/contact centre , of which 3 years should be at supervisory level;
  2. good command of written and spoken Chinese (Cantonese and Putonghua) and English; and
  3. familiarity with PC applications.


  1. to assist in managing the complaint handling of the centre; and conduct reviews for service quality enhancement, including planning and implementation of improvement measures;
  2. to assist in managing the centre’s daily operation and to lead, supervise and coach teams of staff to achieve performance targets;
  3. to review performance measurement and targets in the light of the operations of the centre.  To identify areas for improvement from the performance figures and drive improvement with effective and feasible measures; and
  4. to monitor case escalation and liaise with coordinators of relevant government bureaux/departments.

Working hours and location

This post is required to work on shifts, including Saturdays, Sundays, public holidays and overnight shifts, and irregular hours. He/She is also required to work in inclement weather such as during typhoon and black rainstorm.  Successful candidate is required to assume duty at short notice and is subject to deployment to the 1823 offices Yau Ma Tei or Kwai Chung.

Monthly salary


For further details on the application procedures and entry requirements, please visit Civil Service Bureau's website. The closing date for application is 15 July 2019. Selected candidates for interview will normally receive an invitation by email in about 2 to 4 weeks from the closing date for application.  

For enquiries, please call 2928 6997.



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