1823 - 24 hours a day, 365 days a year, serving you non-stop

1823 - 24 hours a day, 365 days a year, serving you non-stop

1823 Recruitment
1823 Customer Service Officer
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1823 is now looking for passionate new recruits to join us as Customer Service Officers to handle enquiries and complaints from the public through phone and emails, etc.

To be Customer Service Officers, you should

  1. Be a permanent resident of the Hong Kong Special Administrative Region at the time of appointment; and
  2. Have got 5 subjects, including Chinese Language and English Language at Level 2/ Grade E or above in HKCEE/HKDSEE or equivalent; and
  3. Speak fluent English and Cantonese (fluent Putonghua is an advantage); and
  4. Be proficient in PC applications, including Chinese typing skill  (10 words per minute).

Preference will be given to candidates with working experience in customer service. Applicants are required to take Chinese word processing speed assessment. Training will be provided to the new recruits. You will become a Customer Service Officer in 1823 after passing the post-training assessments. During the training, the monthly salary is $12,250 which will be raised to $14,410 after the training. Upon satisfactory completion of the full contract period, a gratuity may be granted to the appointee who has consistently achieved a high standard of performance and conduct.

To support the service offered by 1823, successful candidates are subject to deployment to the offices of 1823 in Yau Ma Tei or Kwai Chung. This post is required to work on shifts, including on Saturdays, Sundays and public holidays and overnight shifts (5 days’ overnight duty in around 2 months). The post is also required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Interviews will be arranged in early February 2018.  New recruits are required to assume duty in late February 2018 the earliest.

For further details on the application procedures and entry requirements, please visit Civil Service Bureau's website.  Closing date for application is 25 January 2018.  Selected candidates for interview will normally receive an invitation by email in about 1 to 2 weeks from the closing date for application.  

For enquiries, please call 2928 6997.


To know more about the daily work of Customer Service Officer in 1823, please click here to watch the video.


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