1823 - 24 hours a day, 365 days a year, serving you non-stop

1823 - 24 hours a day, 365 days a year, serving you non-stop

1823 Recruitment
1823 Customer Service Officer
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(This recruitment exercise has ended. Please look out for upcoming announcements.)

1823 would like to invite you to join our professional customer service team!  If you have the passion to serve the society, respond eloquently in any situations, are articulate and enjoy communicating with people, please don't miss the chance to join us!  Being different from other customer service centres, 1823 will provide you with sufficient opportunities to get familiar with the organizational structure and functions of the government as well as specialist knowledge related to different government departments.  Comprehensive on-the-job training will be provided to you.  Working with 1823 will enable you to acquire customer service skills, enhance your ability to communicate effectively and broaden your horizon.

A Customer Service Officer is required to handle enquiries and complaints from the public through phone, email, etc.  He/She manages calls and enquiries from all walks of life every day.  This is surely a unique and challenging work experience! To be Customer Service Officers, you should

  1. Be a permanent resident of the Hong Kong Special Administrative Region at the time of appointment; and
  2. Have got 5 subjects, including Chinese Language and English Language at Level 2/ Grade E or above in HKCEE/HKDSEE or equivalent; and
  3. Speak fluent English and Cantonese (fluent Putonghua is an advantage); and
  4. Be proficient in PC applications, including Chinese typing skill  (10 words per minute).

Preference will be given to candidates with working experience in customer service. Applicants are required to take Chinese word processing speed assessment. Training will be provided to the new recruits. You will become a Customer Service Officer in 1823 after passing the post-training assessments. During the training, the monthly salary is $13,600 which will be raised to $16,010 after the training. Upon satisfactory completion of the full contract period, a gratuity may be granted to the appointee who has consistently achieved a high standard of performance and conduct. Interviews will be arranged in late June 2019.  Successful candidates are required to assume duty in early July 2019 the earliest and are subject to deployment to the 1823 offices in Yau Ma Tei or Kwai Chung.

The post-holder is required to work on shifts, including on Saturdays, Sundays and public holidays as well as overnight shifts (5 days’ overnight duty in around 2 months).  If you would like to take rest days on different days, working on shifts may fit you better.  In order to ensure that round-the-clock service be provided to the public, you will need to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm.

For further details on the application procedures and entry requirements, please visit Civil Service Bureau's website.  Closing date for application is 13 June 2019. Selected candidates for interview will normally receive an invitation by email in about 1 to 2 weeks from the closing date for application.  

For enquiries, please call 2928 6997.


To know more about the daily work of Customer Service Officer in 1823, please click here to watch the video;

for Customer Service Officer FAQ, please click here to watch the video.


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