1823 - 24 hours a day, 365 days a year, serving you non-stop

1823 - 24 hours a day, 365 days a year, serving you non-stop

1823 Recruitment
1823 Customer Service Supervisor (Operations)
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1823 is now looking for passionate new recruits to join us as Customer Service Supervisor (Operations). If you fulfill the following entry requirements, you are welcome to apply for the post:

  1. got 5 subjects, including Chinese Language and English Language at Level 2/ Grade E or above in HKCEE/HKDSEE or equivalent;
  2. have 2 years of full-time working experience in call centre operation or customer service, of which at least 1 year should be at supervisory level;
  3. be fluent in English and Cantonese, fluency in Putonghua is an advantage; and
  4. be familiar with PC applications, including Chinese typing skills.

Preference will be given to candidates with working experience in call centre.


  1. to supervise a team of customer service officers;
  2. to handle public enquiries or complaints through telephone and other electronic means, such as email, fax, mobile apps, etc.

Working hours and location

This post may be required to work on shifts, including Saturdays, Sundays, public holidays and overnight shifts. The post is also required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm.  Successful candidates may be required to assume duty at short notice and are subject to deployment to any offices of 1823 in any district of Hong Kong.

Monthly salary


For further details on the application procedures and entry requirements, please visit Civil Service Bureau's website. The closing date for application is 16 Sep 2019. Selected candidates for interview will normally receive an invitation by email in about 3 to 4 weeks from the closing date for application.  

For enquiries, please call 2928 6997.


To know more about the daily work of Assistant Customer Service Officer in 1823, please click here to watch the video.


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