1823 - 24 hours a day, 365 days a year, serving you non-stop

1823 - 24 hours a day, 365 days a year, serving you non-stop

1823 Recruitment
1823 Manager (Operations)
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(This recruitment exercise has ended. Please look out for upcoming announcements.)

1823 is now looking for passionate new recruits to join us as Manager (Operations). If you fulfill the following entry requirements, you are welcome to apply for the post:

  1. (i) a Hong Kong degree, or equivalent, and 5 years of working experience in call centre/contact centre, of which at least 2 years should be at managerial level; or (ii) got 5 subjects, including Chinese Language and English Language at Level 2/ Grade E or above in HKCEE/HKDSEE or equivalent; plus 7 years of working experience in call centre/contact centre , of which 3 years should be at managerial level;
  2. good communication and staff management skills;
  3. good command of written and spoken Chinese (Cantonese and Putonghua) and English; and
  4. familiarity with PC applications.

Duties

  1. to assist in managing the operations of the centre and devising manpower deployment plan;
  2. to review performance measurement and targets in the light of the operations of the centre.  To identify areas for improvement from the performance figures and drive improvement with effective and feasible solutions;
  3. to lead, supervise and coach teams of staff to achieve performance targets, to make strategic planning for quality and productivity improvement of these teams, and to boost staff morale; 
  4. to monitor the performance of staff and the centre as a whole in handling complaint and unresolved cases and conduct reviews for service quality enhancement, including planning and implementation of improvement measures; and 
  5. to monitor case escalation and liaising with Coordinators of relevant government bureaux/departments.

Working hours and location

This post may be required to work on shifts, including Saturdays, Sundays, public holidays and overnight shifts. The post is also required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm.  Successful candidates may be required to assume duty at short notice and are subject to deployment to any offices of 1823 in any district of Hong Kong.

Monthly salary

$53,590

For further details on the application procedures and entry requirements, please visit Civil Service Bureau's website. The closing date for application is 20 May 2019. Selected candidates for interview will normally receive an invitation by email in about 2 to 4 weeks from the closing date for application.  

For enquiries, please call 2928 6997.

 

 



                              
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