Sun, 14 Feb 2016 |
1823 Online @
In this platform we are trying to present public information in a more easily understood format and to make it easier for you to submit information or pictures that help us understand your concerns. Please explore the platform and share with us your ideas about how we can develop this site and improve public services for you.
Rates and Government Rent
Motoring and Cycling
In this part of the platform we aim to provide topical information about subjects on which 1823 frequently gets calls. We aim to provide information that helps you understand the subject more fully. We aim to help you make enquiries, reports or complaints through easy-to-use forms that allow you to link to maps and upload pictures, helping us to understand and address your concerns better. We also welcome your ideas on how we can develop this site further and help improve services for you.
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1823 Frequently Asked Questions
Did You Know? A variety of useful and interesting topics closely related to your daily life
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We have uploaded the
frequently asked questions
for the 22 participating departments. Please use the FAQ search engine to find out the information you need.
International Driving Permit
Renew Driving Licence
Old Age Allowance
"1823 Online" Mobile App launched...
1823 Online mobile application launched. Download now.
Know us up close and personal
Know more about CSO
Our new CSO Stephen shared his experience in 1823. (Chinese only)
1823 Customer Service Officer
1823 is now hiring Customer Service Officers.
A Simple Tool for Daily Use
Add Hong Kong Public Holidays to ...
*** Update: Public Holidays for 2016 and 3 September 2015 added! ***
Check out the 1823
How to apply for an International Driving Permit (IDP)?[Transport Department]
What are the eligibility criteria of Old Age Allowance under the Social Security Allowance Scheme? What is the amount of assistance payable? How to apply?[Social Welfare Department]
When terminating employment contract, how to calculate the notice period or wages in lieu of notice?[Labour Department]
How to apply for Low-income Working Family Allowance Scheme? How much is the amount of allowance? What are the eligibility criteria of the scheme?[Working Family and Student Financial Assistance Agency]
How to renew a vehicle licence?[Transport Department]
How to post a registered mail item? What is the delivery time? How to collect it? How to get proof of delivery?[Hongkong Post]
What are the eligibility criteria of Comprehensive Social Security Assistance (CSSA)? What is the amount of assistance payable? How to apply?[Social Welfare Department]
What are the eligibility criteria of Disability Allowance under the Social Security Allowance Scheme? What is the amount of assistance payable? How to apply?[Social Welfare Department]
How to check the status of delivery after an item is mailed?[Hongkong Post]
What is the eligibility criteria of Senior Citizen Card? How to apply?[Social Welfare Department]
You can access our service through these channels:
Send text SMS
PO Box 1823
The personal data collected (including name and contact information) may be disclosed ONLY to the Government departments and Contractors responsible for handling your case. In case you would like special handling of your personal data, such as not disclosing those data to the Government departments and Contractors concerned, please specify it in your message so that corresponding arrangements could be made for you.
You can check progress on your case by contacting us through any of the above channels. You are also welcome to tell us your opinion about the services 1823 provides. In case of a complaint about 1823's service we will investigate and an interim reply will be given within 10 calendar days. In case a substantive reply cannot be made within 30 calendar days, we will update you on the progress.
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