1823 Online - Home

1823 - 24 hours a day, 365 days a year, serving you non-stop

1823 - 24 hours a day, 365 days a year, serving you non-stop

1823 Frequently Asked Questions

1823 Frequently Asked Questions

Did You Know? A variety of useful and interesting topics closely related to your daily life

Did You Know? A variety of useful and interesting topics closely related to your daily life

CityReach - Information Tailored-made for You

Did You Know - A variety of useful and interesting topics closely related to your daily life

My Community – a guide to your neighbourhood

My Community – a guide to your neighbourhood

We have uploaded the frequently asked questions for the 22 participating departments. Please use the FAQ search engine to find out the information you need.

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   You can access our service through these channels:
Electronic form Email Mobile App Call: 1823 Send text SMS Tsuen Wan PO Box 1823
Electronic form
Email:
tellme@
1823.gov.hk

Mobile App
Tell me@1823
Call: 1823
Fax: 2760 1823
Send text SMS
6163 1823
Tsuen Wan
PO Box 1823

The personal data collected (including name and contact information) may be disclosed ONLY to the Government departments and Contractors responsible for handling your case. In case you would like special handling of your personal data, such as not disclosing those data to the Government departments and Contractors concerned, please specify it in your message so that corresponding arrangements could be made for you.

You can check progress on your case by contacting us through any of the above channels. You are also welcome to tell us your opinion about the services 1823 provides. In case of a complaint about 1823's service we will investigate and an interim reply will be given within 10 calendar days.  In case a substantive reply cannot be made within 30 calendar days, we will update you on the progress.