Wed, 01 Jun 2016 |
1823 Online @
In this platform we are trying to present public information in a more easily understood format and to make it easier for you to submit information or pictures that help us understand your concerns. Please explore the platform and share with us your ideas about how we can develop this site and improve public services for you.
Rates and Government Rent
Motoring and Cycling
In this part of the platform we aim to provide topical information about subjects on which 1823 frequently gets calls. We aim to provide information that helps you understand the subject more fully. We aim to help you make enquiries, reports or complaints through easy-to-use forms that allow you to link to maps and upload pictures, helping us to understand and address your concerns better. We also welcome your ideas on how we can develop this site further and help improve services for you.
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1823 Frequently Asked Questions
Did You Know? A variety of useful and interesting topics closely related to your daily life
My Community – a guide to your neighbourhood
Gallery - Discover images and videos in the community
We have uploaded the
frequently asked questions
for the 22 participating departments. Please use the FAQ search engine to find out the information you need.
HOS Ballot result
International Driving Permit
Old Age Allowance
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Check out the 1823
How to apply for an International Driving Permit (IDP)?[Transport Department]
When will the Low-income Working Family Allowance be open for applications? What is the amount of the allowance? What are the eligibility criteria for the allowance?[Working Family and Student Financial Assistance Agency]
What are the eligibility criteria of Old Age Allowance under the Social Security Allowance Scheme? What is the amount of assistance payable? How to apply?[Social Welfare Department]
What are the eligibility criteria of Comprehensive Social Security Assistance (CSSA)? What is the amount of assistance payable? How to apply?[Social Welfare Department]
When terminating employment contract, how to calculate the notice period or wages in lieu of notice?[Labour Department]
How to post a registered mail item? What is the delivery time? How to collect it? How to get proof of delivery?[Hongkong Post]
How to renew a vehicle licence?[Transport Department]
What are the eligibility criteria of Disability Allowance under the Social Security Allowance Scheme? What is the amount of assistance payable? How to apply?[Social Welfare Department]
What are the eligibility criteria of Old Age Living Allowance under the Social Security Allowance Scheme? What is the amount of assistance payable? How to apply?[Social Welfare Department]
How to check the status of delivery after an item is mailed?[Hongkong Post]
You can access our service through these channels:
Send text SMS
PO Box 1823
The personal data collected (including name and contact information) may be disclosed ONLY to the Government departments and Contractors responsible for handling your case. In case you would like special handling of your personal data, such as not disclosing those data to the Government departments and Contractors concerned, please specify it in your message so that corresponding arrangements could be made for you.
You can check progress on your case by contacting us through any of the above channels. You are also welcome to tell us your opinion about the services 1823 provides. In case of a complaint about 1823's service we will investigate and an interim reply will be given within 10 calendar days. In case a substantive reply cannot be made within 30 calendar days, we will update you on the progress.
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