Tue, 10 Dec 2013 | Weather:
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1823 Online @
In this platform we are trying to present public information in a more easily understood format and to make it easier for you to submit information or pictures that help us understand your concerns. Please explore the platform and share with us your ideas about how we can develop this site and improve public services for you.
Rates and Government Rent
Motoring and Cycling
In this part of the platform we aim to provide topical information about subjects on which 1823 frequently gets calls. We aim to provide information that helps you understand the subject more fully. We aim to help you make enquiries, reports or complaints through easy-to-use forms that allow you to link to maps and upload pictures, helping us to understand and address your concerns better. We also welcome your ideas on how we can develop this site further and help improve services for you.
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1823 Frequently Asked Questions
Did You Know? A variety of useful and interesting topics closely related to your daily life
My Community – a guide to your neighbourhood
Gallery - Discover images and videos in the community
We have uploaded the
frequently asked questions
for the 21 participating departments. Please use the FAQ search engine to find out the information you need.
Change of Address
Old Age Living Allowance
This year, let’s write to Santa C...
Christmas is coming. Do you want to receive Santa Claus' Christmas card?
Hotline number '1823' carries a special meaning closely related to us!
A Simple Tool for Daily Use
Add Hong Kong Public Holidays to ...
*** Update: Public Holidays for 2014 added! ***
Know us up close and personal
With HEART - from Work to Workpla...
1823 Customer Service Officers materialise HEART in their workplace.
Check out the 1823
Upon termination of employment or premature termination of fixed term employment contract, what are the obligations and entitlements of employer and employee?[Labour Department]
Are all employees entitled to statutory holidays? Are employers required to have employees take leave on the day of statutory holiday?[Labour Department]
Is the employee entitled to sickness allowance if a medical certificate can be presented?[Labour Department]
What are the postage fee, delivery time and size and weight limit for sending mail?[Hongkong Post]
How to check the status of delivery after an item is mailed?[Hongkong Post]
How to renew a full driving licence?[Transport Department]
How to apply for an International Driving Permit (IDP)?[Transport Department]
How to renew a vehicle licence?[Transport Department]
How can eligible applicants know that the financial assistance for primary and secondary students has been released?[Student Financial Assistance Agency]
How to enrol on the recreation and sports activities in Leisure and Cultural Services Department (LCSD)?[Leisure and Cultural Services Department]
You can access our service through these channels:
Send text SMS
PO Box 1823
The personal data collected (including name and contact information) may be disclosed ONLY to the Government departments and Contractors responsible for handling your case. In case you would like special handling of your personal data, such as not disclosing those data to the Government departments and Contractors concerned, please specify it in your message so that corresponding arrangements could be made for you.
You can check progress on your case by contacting us through any of the above channels. You are also welcome to tell us your opinion about the services 1823 provides. In case of a complaint about 1823's service we will investigate and an interim reply will be given within 10 calendar days. In case a substantive reply cannot be made within 30 calendar days, we will update you on the progress.
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