Tell me@1823 is a mobile app for users to lodge requests with the 1823 Call Centre. The app is free for download from the iPhone App Store or Google Play. With the app, you can tell us your request by text or voice recording, upload photos, and provide your location on a map, whenever you are connected by Wi-Fi or mobile phone network.

Operating system: iOS 4.2 or above, Android 2.1 or above
Network: Wi-Fi or 3G required
Interface: Traditional Chinese, Simplified Chinese or English

Users may download it for free from iPhone App Store or Google Play. While Tell me@1823 is a free service, data transmission fees may be incurred for transmitting data through mobile phones, and such function may be not applicable for your monthly plan. Please consult your mobile telecommunication network operator on the actual fee arrangement before using the application.

Go to iPhone App Store or Google Play and search for "1823", or click the link above to download the app.

Simply launch the app from your phone and you will be guided through the process of lodging a request by the app. You may also refer to the demo videos on Youtube -

• iPhone version
• Android version
• Mobile browser version

In addition to typing in your request in text (up to 1000 characters), you may provide details by recording a voice message up to 3 minutes. Please tap the microphone icon to start recording your message.

You may upload up to 10 photos or videos with a total file size up to 3.5MB.

You may choose to switch on the location service of your device when you start the app and allow Tell me@1823 to determine your location, which may help you to input the case location quickly. Or if you prefer, you can switch off the location service and input the location of your case manually. Tell me@1823 only records the location of reported cases with your consent at the time the report is made. It does not track the whereabouts of individuals.

The authentication step is to prevent malicious use of the e-service. This can prevent people from using applications or robots to submit forms in mass volume. You only need to input the characters displayed in the graphic.

You can switch the display language in Option of "About Tell me@1823".

If you need technical support, please call 183 5500 or email to enquiry@1835500.gov.hk

The screen shows an acknowledgement, with the submission date, time and reference number, for every successful submission.

You may send email to tellme@1823.gov.hk or send SMS to 6163 1823 with the provision of reference number. You may also contact us at 1823. Moreover, Tell me@1823 saves the last 100 submissions in "My Submission History". When you click "Follow-up" in the case details page, a new enquiry case, with the reference number of the old case, will be generated for your further action.

Please double check the data connection of your mobile device -

iPhone

• Tap to open "Settings" of your iPhone
• In the first section, check the following:
• "Airplane Mode" is "OFF"
• Either Wi-Fi or Carrier has been assigned a connection
• Go back to the "Tell me@1823" app and try again.

Android

• Tap to open "Settings" of your Android
• Tap to choose "Wireless & networks"
• Check the following:
• "Airplane Mode" is not selected
• Either Wi-Fi or Carrier has been assigned a connection
• Go back to the "Tell me@1823" app and try again.

You are welcome to provide feedback to us in "about Tell me@1823".