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CALL CENTRE
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1823 Call Centre is operated by the Efficiency Unit of the Government of the Hong Kong Special Administrative Region. The Centre provides round-the-clock one-stop service for answering public enquires on behalf of 21 participating departments and receiving public complaints against the Government. Please click here for further information on the Centre.
Since the Centre was set up in 2001, over 16.5 million calls have been answered. In 2009, the Centre answered over 2.4 million calls, and 78% of them within 12 seconds. The Centre provides a voice message service if staff are not immediately available to answer calls. In 2009, the average time for responding to a voice message was 4 hours. Please click here for the performance of the Centre.
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WHAT'S NEW
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Welcome to the new website of 1823 Call Centre!
- As a new service, answers to the most common public enquiries handled by the Centre are going to be provided on 1823Online. In this initial phase, the "Top 10 Enquiries" page will list the 10 most common enquiries. It will be updated weekly accordingly to the frequency of calls made to the Centre during the previous week. Other common enquiries handled by the Centre on behalf of the 21 participating departments will be uploaded at a later stage. Stay tuned and let us know what you think!
- Channels for complaints against all government bureaux and departments are listed on this website. You may look for the contact information of individual parties on the "Complaint Channels" page according to the names of the relevant bureaux or departments or by the types of services they provide. You may also lodge a complaint directly with 1823 Call Centre and we will make sure that it is directed to the right authority.
- You can now reach 1823 Call Centre via SMS! Enquiries or complaints can be texted to us with an SMS message on 6163 1823.
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TOP 10 ENQUIRIES
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You can access our service in the following ways:
The personal data collected (including name and telephone number) may be disclosed ONLY to the Government departments and Contractors for handling this case.
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2009
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2008, 2009, 2010
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2008, 2009
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2002, 2003, 2006, 2008
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2009
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