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1823 Integrated Call Centre is operated
by the Efficiency Unit of the Government of
the Special Administrative Region of Hong Kong.
The centre provides a single point of contact
for Hong Kong citizens to make enquiries, get
information and lodge complaints for the wide
range of services handled by the participating
departments.To enjoy the convenience of 1823 enquiry, click on the  forms to
make complaints, enquiries, suggestions or compliments. |
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| You're welcome to express your opinion to the services provided by this centre or our participating departments. (Opinions to the service of this center will be answered within 10 calendar days. If case involves other department to follow up, reply will be given to you by 1823 or them according to their service pledge.) |
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If you want to make a complaint,
please click  and provide the details |
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If you want to make an enquiry,
suggestion or compliment, please
click  and provide the details |
| To check the progress
of a case, you can contact
us via email, fax, telephone
or mail. |
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1823 Integrated Call Centre is manned
round the clock, 24 hours a day 7 days a week,
including Sundays and all public holidays. Our
well-trained staff answer email, calls, faxes
and paper mail.
You don't have to worry about contacting the right department.
Our staff will handle the enquiry, provide the
right information and process the complaints
or service requests if it belongs to one or
more of the participating departments.
If
the enquiry or complaint is for non-participating
department, our staff will provide you with
the right contact information.
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