1823 Call Centre is operated by the Efficiency Unit of the Government of the Hong Kong Special Administrative Region. It commenced operation on 1 July 2001 and became fully operational in October 2002. The centre provides a single point of contact for answering enquires and receiving complaints on behalf of 20 participating departments. For other government departments, 1823 will provide the relevant contact information such as their enquiry hotlines. Regarding complaint handling, 1823 plays an important role as a facilitator in identifying owner department(s) of the complaint in particular for cross-departmental complaints. The relevant department(s) will be responsible for investigating the complaint and taking follow-up actions where appropriate according to their performance pledges. If requested by departments, 1823 will forward their replies to the complainant.

To enjoy the convenience of 1823 service, you can access our service by: (a) calling 1823; (b) faxing to 2760 1823; (c) writing to PO Box 1823 Tsuen Wan Post Office; (d) emailing to tellme@1823.gov.hk ; or (e) using either of the following online forms: ‧ For complaints, please click here, and provide the details. ‧For enquiries, suggestions or compliments, please click here, and provide the details.   To check the progress of your case, you can contact us via email, fax, telephone or mail. You are welcome to express your opinion on the services provided by the centre. Your comments on the services of the centre will be responded to within 10 calendar days. Where it is not possible for us to reply in 10 calendar days, you will receive an interim reply within 10 calendar days and a full reply from us within 30 calendar days.

1823 Call Centre is manned round the clock, 24 hours a day, seven days a week, including Sundays and all public holidays.

Participating Departments

Agriculture, Fisheries and Conservation Department Architectural Services Department Buildings Department Civil Engineering and Development Department Companies Registry Drainage Services Department Electrical and Mechanical Services Department Food and Environmental Hygiene Department Highways Department Leisure and Cultural Services Department Labour Department The Land Registry Marine Department Office of the Government Chief Information Officer Rating and Valuation Department Student Financial Assistance Agency Social Welfare Department Transport Department

Find out more about the Efficiency Unit, please visit http://www.eu.gov.hk/

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2009 © | Important notice   Last revision date: 16 Apr 2009