Vision Statement

• Our vision is to be the new benchmark for public sector call centre operations and to provide a key driver for the creation of a joined-up government.

Mission Statement

• to provide a caring and one-stop service for the public to make enquiries and lodge complaints;

• to improve productivity, service quality and accountability in the enquiry service provided;
  

• to provide consistent and accurate information to the public in a timely manner; and

• to provide an effective platform for resolving cross-departmental complaints.

FIND OUT MORE ABOUT THE EFFICIENCY UNIT

Please visit the homepage of Efficiency Unit at http://www.eu.gov.hk/

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