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Complaint Channels

Agriculture, Fisheries and Fresh Food Wholesale Markets

Agriculture, Fisheries and Conservation Department 
Address:
5/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon 
Tel:
1823 
Fax:
2311 3731 
Email:
mailbox@afcd.gov.hk

Bankruptcy and Compulsory Winding-up

Official Receiver's Office 
Address:
10/F, High Block Queensway Government Offices, 66 Queensway, Hong Kong 
Tel:
2867 2448 
Fax:
3105 1814 
Email:
oroadmin@oro.gov.hk 
Website:
http://www.oro.gov.hk

Business Facilitation

Business Facilitation Team 
Address:
9/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong 
Tel:
2165 7371 
Fax:
2537 7566
Email:
bft@effo.gov.hk

Government Gazette, Auctions and Tenders

Government Logistics Department 
Address: 10/F, North Point Government Offices, 333 Java Road, North Point, Hong Kong 
Tel: 2231 5105 
Fax: 2887 6591 
Email: info@gld.gov.hk 
Website: http://www.gld.gov.hk

Government Procurement Policy

The Treasury Branch, Financial Services and the Treasury Bureau 
Address:
24/F, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
2810 3824 
Fax:
2147 5770 
Email:
info@fstb.gov.hk 
Website:
http://www.fstb.gov.hk/tb/eng/home/content.html

Leasing Commercial Premises from Housing Authority

Commercial Properties Management Unit, Estate Management Division 
Address:
Podium Level 1, Hong Kong Housing Authority Customer Service Centre, 3 Wang Tau Hom South Road, Kowloon 
Tel:
2711 5138 
Email:
hkha@housingauthority.gov.hk 
Website:
http://www.housingauthority.gov.hk/en/global-elements/contact-us/commercial-properties/index.html

Certification of Origin and Textiles Licensing Services

Complaint, Appeal and Request for Review
Departmental Customer Service Manager
Trade and Industry Department 
Address:
Room 1720, Trade and Industry Tower, 3 Concorde Road, Kowloon City, Hong Kong
Tel:
2398 5649 (8:45 am to 12:30 pm and 1:30 pm to 5:45 pm from Monday to Friday; Saturdays, Sundays and Public Holidays closed) 
Fax:
2787 7422 
Email:
enquiry@tid.gov.hk

Non-Textiles Licensing Services for Strategic Commodities, Rice, Rough Diamonds and Ozone Depleting Substances

Complaint, Appeal and Request for Review
Departmental Customer Service Manager
Trade and Industry Department 
Address:
Room 1720, Trade and Industry Tower, 3 Concorde Road, Kowloon City, Hong Kong
Tel:
2398 5649 (8:45 am to 12:30 pm and 1:30 pm to 5:45 pm from Monday to Friday; Saturdays, Sundays and Public Holidays closed) 
Fax:
2787 7422 
Email:
enquiry@tid.gov.hk

Overseas Tariffs and Import Regulations

Complaint, Appeal and Request for Review
Departmental Customer Service Manager
Trade and Industry Department 
Address:
Room 1720, Trade and Industry Tower, 3 Concorde Road, Kowloon City, Hong Kong
Tel:
2398 5649 (8:45 am to 12:30 pm and 1:30 pm to 5:45 pm from Monday to Friday; Saturdays, Sundays and Public Holidays closed) 
Fax:
2787 7422 
Email:
enquiry@tid.gov.hk

Processing of Import/Export Declarations and Cargo Manifests

Service Manager (Trade Matters)
Census and Statistics Department 
Address:
17/F, Wanchai Tower, 12 Harbour Road, Wan Chai, Hong Kong 
Tel:
2582 4900 
Fax:
2824 2782 
Email:
trade@censtatd.gov.hk

Appeal
Complaints Liaison Officer
Census and Statistics Department 
Address:
21/F, Wanchai Tower, 12 Harbour Road, Wan Chai, Hong Kong 
Tel:
2802 0548 
Fax:
2824 1003 
Email:
dclo@censtatd.gov.hk

Other Trade Services, including Import and Export Manifests, Transhipment Cargo Exemption Scheme, Mainland Cereals and Grain Flour Registration Arrangement for Local Importers, Implementation of Trade-Related United Nations Sanctions

Complaint, Appeal and Request for Review
Departmental Customer Service Manager
Trade and Industry Department 
Address:
Room 1720, Trade and Industry Tower, 3 Concorde Road, Kowloon City, Hong Kong
Tel:
2398 5649 (8:45 am to 12:30 pm and 1:30 pm to 5:45 pm from Monday to Friday; Saturdays, Sundays and Public Holidays closed) 
Fax:
2787 7422 
Email:
enquiry@tid.gov.hk

Trademark, Patent and Registered Design Applications

Intellectual Property Department 
Address:
24/F, Wu Chung House, 213 Queen's Road East, Wanchai, Hong Kong 
Tel:
2961 6901 (2 lines) 
Fax:
2838 6082 / 25744345 / 28386315 
Email:
enquiry@ipd.gov.hk 
Website:
http://www.ipd.gov.hk

Foreign Direct Investment

Complaint and Appeal
Invest Hong Kong 
Address:
25/F, Fairmont House, 8 Cotton Tree Drive, Central, Hong Kong 
Tel:
3107 1000 
Fax:
3107 9008 
Email:
enq@investhk.gov.hk

Business Licence Information Service

Complaint, Appeal and Request for Review
Departmental Customer Service Manager
Trade and Industry Department 
Address:
Room 1720, Trade and Industry Tower, 3 Concorde Road, Kowloon City, Hong Kong
Tel:
2398 5649 (8:45 am to 12:30 pm and 1:30 pm to 5:45 pm from Monday to Friday; Saturdays, Sundays and Public Holidays closed) 
Fax:
2787 7422 
Email:
enquiry@tid.gov.hk

Business Registration

Inland Revenue Department 
Address:
37/F, Revenue Tower, 5 Gloucester Road, Wanchai, HK 
Tel:
2594 5000 
Fax:
2802 7625 
Email:
taxinfo@ird.gov.hk 
Website:
http://www.ird.gov.hk

Company Registration and Search of Company Information

Companies Registry 
Address:
14/F, Queensway Government Offices, 66 Queensway, Hong Kong 
Tel:
2867 4570 (Customer Services Manager) / 2867 2600 (handled by 1823 Call Centre) 
Fax:
2596 0585 
Email:
crenq@cr.gov.hk 
Website:
http://www.cr.gov.hk

Appeal
Write to the Registrar of Companies

Entertainment Licensing

Office of the Licensing Authority, Home Affairs Department 
Address:
10/F, Cityplaza 3, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong 
Tel: 
Amusement Game Centre Licence and Amusements with Prizes Licence - 2594 5824
Lottery Licence - 2594 5819 / 2594 5718 
Mahjong / Tin Kau Licence - 2594 5718 
Public Dance Hall Licence and Tombola Licence - 2594 5810 
Trade Promotion Competition Licence - 2594 5819 / 2594 5718 
Fax:
2511 3860 
Email:
hadlaenq@had.gov.hk 
Website:
http://www.hadla.gov.hk

Food Businesses Licensing

Food and Environmental Hygiene Department 
Address:
44/F, Queensway Government Offices, 66 Queensway, Hong Kong 
Tel:
2868 0000 (handled by 1823 Call Centre) 
Fax:
2869 0169 
Email:
enquiries@fehd.gov.hk 
Website:
http://www.fehd.gov.hk

Illegal Operations of Hotels and Guesthouse, Bedspace Apartments, Karaoke Establishments and Clubs

Office of the Licensing Authority, Home Affairs Department 
Address:
10/F, Cityplaza 3, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong
Tel:
2881 7498 
Fax:
2504 5805
Email:
hadlaenq@had.gov.hk 
Website:
http://www.hadla.gov.hk

Licensing Advisory Services (Building Safety on Premises for Use as Licensed Premises)

Buildings Department 
Address:
12/F, Pioneer Centre, 750 Nathan Road, Kowloon 
Tel:
2626 1616 
Fax:
2537 4992 
Email:
enquiry@bd.gov.hk 
Website:
http://www.bd.gov.hk

Licensing Matters in Security Industry

Security and Guarding Services Industry Authority 
Address:
Room 813, 8/F, Kowloon East Government Offices, 12 Lei Yue Mun Road, Kwun Tong, Kowloon 
Tel:
2801 6181 
Fax:
2537 5118 
Email:
sbenq@sb.gov.hk 
Website:
http://www.sb.gov.hk/eng/links/sgsia/index.htm

Licensing of Employment Agencies

Labour Department 
Address:
Unit 906, 9/F, One Mong Kok Road Commercial Centre, 1 Mong Kok Road, Kowloon 
Tel:
2115 3667 
Fax:
2115 3756 
Email:
ea-ee@labour.gov.hk 
Website:
http://www.labour.gov.hk

Licensing of Travel Agents

Travel Agents Registry, Commerce and Economic Development Bureau 
Address: Room 4901, 49/F, Hopewell Centre, 183 Queen's Road East, Wanchai, Hong Kong 
Tel: 3151 7945 
Fax: 2521 8829 
Email: targr@cedb.gov.hk 
Website: http://www.tar.gov.hk

Registration of Authorised Persons, Registered Structural Engineers, Registered Geotechnical Engineers, Registered General Building Contractors and Registered Specialist Contractors

Buildings Department 
Address:
12/F, Pioneer Centre, 750 Nathan Road, Kowloon 
Tel:
2626 1616 
Fax:
2537 4992 
Email:
enquiry@bd.gov.hk 
Website:
http://www.bd.gov.hk

Mainland and Hong Kong CEPA, including Application for Certificate of Hong Kong Service Supplier (HKSS) and CEPA Rules of Origin

Complaint, Appeal and Request for Review
Departmental Customer Service Manager
Trade and Industry Department 
Address:
Room 1720, Trade and Industry Tower, 3 Concorde Road, Kowloon City, Hong Kong
Tel:
2398 5649 (8:45 am to 12:30 pm and 1:30 pm to 5:45 pm from Monday to Friday; Saturdays, Sundays and Public Holidays closed) 
Fax:
2787 7422 
Email:
enquiry@tid.gov.hk

Providing general management consultancy services to bureaux and departments, and pursuing reform initiatives

Efficiency Office 
Address: 41/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong 
Tel: 2165 7325
Fax: 2524 7267 
Email: enquiry@effo.gov.hk 
Website: http://www.effo.gov.hk

Policy Matters on Belt and Road

Belt and Road Office 
Address:
Belt and Road Office, 26/F Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel:
3655 4819 
Fax:
2568 2099 
Email:
bro@cedb.gov.hk

Government Statistical Surveys

Service Manager (Survey Matters)
Census and Statistics Department 
Address: 11/F, Trade and Industry Tower, 3 Concorde Road, Kowloon, Hong Kong 
Tel: 3903 7238 
Fax: 2805 6105 
Email: survey@censtatd.gov.hk

Appeal
Complaints Liaison Officer
Census and Statistics Department 
Address: 21/F, Wanchai Tower, 12 Harbour Road, Wan Chai, Hong Kong 
Tel: 2802 0548 
Fax: 2824 1003 
Email: dclo@censtatd.gov.hk

Government Funding Schemes in support of Creative Industries Sectors other than Film and Design Industries

CreateSmart Secretariat, Create Hong Kong 
Address:
Room 3014, 30/F. Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong 
Tel:
2294 2774 
Fax:
3165 1389 
Email:
createsmart@createhk.gov.hk 
Website:
http://www.createhk.gov.hk/en/contact_us.htm

Government Funding Schemes in support of Design Industry

CreateSmart Initiative (Design) Secretariat, Create Hong Kong 
Address:
40/F. Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong 
Tel:
2737 2635 
Fax:
3101 0863 
Email:
designsupport@createhk.gov.hk 
Website:
http://www.createhk.gov.hk/en/contact_us.htm

Government Funding Schemes in support of Film Industry

Film Services Office, Create Hong Kong 
Address:
40/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong 
Tel:
2594 5634 / 2594 5745 
Fax:
2824 0595 
Email:
fso@createhk.gov.hk 
Website:
http://www.createhk.gov.hk/en/contact_us.htm

Innovation and Technology Fund

Complaint and Appeal
Innovation and Technology Commission 
Address:
21/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3655 5856 
Fax:
2730 4633 
Email:
enquiry@itc.gov.hk

Mainland Science and Technology Information

Complaint and Appeal
Innovation and Technology Commission 
Address:
21/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3655 5856 
Fax:
2730 4633 
Email:
enquiry@itc.gov.hk

Quality Assurance, Product Standards and Accreditation

Complaint and Appeal
Innovation and Technology Commission 
Address:
21/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3655 5856 
Fax:
2730 4633 
Email:
enquiry@itc.gov.hk

Support to SMEs and Industries

Complaint, Appeal and Request for Review
Departmental Customer Service Manager
Trade and Industry Department 
Address:
Room 1720, Trade and Industry Tower, 3 Concorde Road, Kowloon City, Hong Kong
Tel:
2398 5649 (8:45 am to 12:30 pm and 1:30 pm to 5:45 pm from Monday to Friday; Saturdays, Sundays and Public Holidays closed) 
Fax:
2787 7422 
Email:
enquiry@tid.gov.hk

Broadcasting Regulation, including Complaints against Television or Radio Broadcast Material

Broadcasting Branch, Office of the Communications Authority 
Address:
39/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong 
Tel:
2961 6333 ( Press “2” after selecting a language) ( 8:30 am to 5:45 pm, Monday to Friday, except public holidays) 
Fax:
2507 2219 
Email:
webmaster@ofca.gov.hk
Website:
http://www.coms-auth.hk/en/complaints/procedures/tv_radio/index.html

Appeal
Director-General of Communications, Office of the Communications Authority 
Address:
39/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong 
Fax:
2507 2219 
Email:
webmaster@ofca.gov.hk

General Broadcasting and Telecom Matters

Public Affairs Division, Office of the Communications Authority 
Address:
29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong 
Tel:
2961 6333 (Press “8” after selecting a language) (8:30 am to 5:45 pm, Monday to Friday, except public holidays ) 
Fax:
2591 0316 
Email:
webmaster@ofca.gov.hk

Appeal
Assistant Director (Support), Office of the Communications Authority 
Address:
29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong 
Fax:
2591 0316 
Email:
webmaster@ofca.gov.hk

RTHK Programme Production

Radio Television Hong Kong
Address:
Broadcasting House, 30 Broadcast Drive, Kowloon
Tel: 2272 0000
Fax: 2336 9314
Email:ccu@rthk.hk
Website:http://www.rthk.hk

TV/Radio Interference

Radio Monitoring Unit, Office of the Communications Authority 
Address:
29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong 
Tel:
2389 8131 (8:00 am to midnight (manned by duty officers), after midnight until 8:00 am the next day (voice recording), Monday to Sunday, and public holidays) 
Fax:
2343 5824 
Email:
webmaster@ofca.gov.hk

Appeal
Assistant Director (Operations), Office of the Communications Authority 
Address:
29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong 
Fax:
2803 5110 
Email:
webmaster@ofca.gov.hk

Film Classification

Film Division, Office for Film, Newspaper and Article Administration 
Address:
39/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong 
Tel:
2594 5883 
24-hour Complaint Hotline (voice recording after office hours):
2802 2626 
Fax:
2507 2219 
Email:
film@ofnaa.gov.hk

Appeal
Assistant Director (Film, Newspaper and Article Adm), Office for Film, Newspaper and Article Administration 
Address:
39/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong 
Fax:
2507 2219 
Email:
enquiry@ofnaa.gov.hk

Newspapers Registration

Newspaper and Article Administration Division, Office for Film, Newspaper and Article Administration 
Address:
9/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong 
Tel:
2594 5883 / 2676 7676 (for complaints against any obscene and indecent articles) 
Fax:
2827 2893 
Email:
naa@ofnaa.gov.hk

Appeal
Assistant Director (Film, Newspaper and Article Adm), Office for Film, Newspaper and Article Administration 
Address:
39/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong 
Fax:
2507 2219 
Email:
enquiry@ofnaa.gov.hk

Policy Matters on Digital Terrestrial TV, Digital Audio Broadcasting and Mobile TV

Communications and Creative Industries Branch, Commerce and Economic Development Bureau 
Address: 21/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel: 3655 5595 
Fax: 2827 6646 
Email: ccibenq@cedb.gov.hk

Consumer Complaints Against Telecommunications Operator on Possible Breaches of Telecommunications Ordinance or Licence Conditions

Consumer Affairs Division, Office of the Communications Authority 
Address:
29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong 
Tel:
2961 6333 (Press "3" after selecting a language) (8:30 am to 5:45 pm, Monday to Friday, except public holidays) 
Fax:
2110 4239 
Email:
webmaster@ofca.gov.hk
Website:
http://www.coms-auth.hk/en/complaints/procedures/telecomm/index.html

Appeal
Director-General of Communications, Office of the Communications Authority 
Address:
29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong 
Fax:
2110 4239 
Email:
webmaster@ofca.gov.hk

General Broadcasting and Telecom Matters

Public Affairs Division, Office of the Communications Authority 
Address: 29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong 
Tel: 2961 6333 (Press “8” after selecting a language) (8:30 am to 5:45 pm, Monday to Friday, except public holidays ) 
Fax: 2591 0316 
Email: webmaster@ofca.gov.hk

Appeal
Assistant Director (Support), Office of the Communications Authority 
Address: 29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong 
Fax: 2591 0316 
Email: webmaster@ofca.gov.hk

Telecommunications (Competition Provisions) Appeal Board

Communications and Creative Industries Branch, Commerce and Economic Development Bureau 
Address:
21/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3655 5517 
Fax:
2511 1458 / 2827 0119 (Confidential) 
Email:
tel-appeal@cedb.gov.hk 
Website:
http://www.cedb.gov.hk/ccib/eng/telecom/relevant2.htm

Unsolicited Electronic Commercial Messages

UEM Section, Office of the Communications Authority 
Address:
29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong 
Tel:
2961 6333 (Press "4" after selecting a language) (8:30 am to 5:45 pm, Monday to Friday, except public holidays) 
Online Web Form:
http://apps.coms-auth.hk/apps/uem/forms.asp 
Downloadable pdf Form:
http://www.ofca.gov.hk/filemanager/ofca/common/uemo/
uemo_report_form_e.pdf 
 
Appeal
 
Assistant Director (Support), Office of the Communications Authority
 
Address:
29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong 
Fax:
2116 3334 
Email:
webmaster@ofca.gov.hk

Unsolicited Electronic Messages (Enforcement Notices) Appeal Board

Communications and Creative Industries Branch, Commerce and Economic Development Bureau 
Address:
21/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3655 5517 
Fax:
2511 1458 / 2827 0119 (Confidential) 
Email:
uem-appeal@cedb.gov.hk 
Website:
http://www.cedb.gov.hk/ccib/eng/telecom/relevant2a.htm

Management of Country Parks, Special Areas (e.g. Lion Rock Country Park, Tai Po Kau Special Area), Marine Parks and Marine Reserves

Agriculture, Fisheries and Conservation Department 
Address:
5/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon 
Tel:
1823 
Fax:
2311 3731 
Email:
mailbox@afcd.gov.hk

Management of Hong Kong Wetland Park

Address: Hong Kong Wetland Park, Wetland Park Road, Tin Shui Wai, N.T. 
Tel:
1823 
Fax:
3152 2668 
Email:
info@wetlandpark.gov.hk

Culture and Arts

Leisure and Cultural Services Department 
Address:
13/F, Leisure and Cultural Services Headquarters, 1-3 Pai Tau Street, Shatin, New Territories 
Tel:
LCSD's 24-hour Hotline 2414 5555 (handled by the 1823 Call Centre) 
Fax:
2603 0642 
Email:
enquiries@lcsd.gov.hk (handled by the 1823 Call Centre)

Heritage and Museums

Leisure and Cultural Services Department 
Address:
13/F, Leisure and Cultural Services Headquarters, 1-3 Pai Tau Street, Shatin, New Territories 
Tel:
LCSD's 24-hour Hotline 2414 5555 (handled by the 1823 Call Centre) 
Fax:
2603 0642 
Email:
enquiries@lcsd.gov.hk (handled by the 1823 Call Centre)

Library Services

Leisure and Cultural Services Department 
Address:
13/F, Leisure and Cultural Services Headquarters, 1-3 Pai Tau Street, Shatin, New Territories 
Tel:
LCSD's 24-hour Hotline 2414 5555 (handled by the 1823 Call Centre) 
Fax:
2603 0642 
Email:
enquiries@lcsd.gov.hk (handled by the 1823 Call Centre)

Policy Matters on Culture

Home Affairs Bureau 
Address:
12/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3509 8095 (from 8:45 am to 6:00 pm on Monday – Friday) 
Fax:
2591 6002 
Email:
hab@hab.gov.hk 
Website:
http://www.hab.gov.hk

Policy Matters on Development-related Heritage Conservation

Works Branch, Development Bureau 
Address:
15/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3509 8801 
Fax:
2523 5327 
Email:
wbenq@devb.gov.hk 
Website:
http://www.devb.gov.hk

Policy Matters on Recreation and Sport

Home Affairs Bureau 
Address:
12/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3509 8095 (from 8:45 am to 6:00 pm on Monday – Friday) 
Fax:
2591 6002 
Email:
hab@hab.gov.hk 
Website:
http://www.hab.gov.hk

Recreation and Sports

Leisure and Cultural Services Department 
Address:
13/F, Leisure and Cultural Services Headquarters, 1-3 Pai Tau Street, Shatin, New Territories 
Tel:
LCSD's 24-hour Hotline 2414 5555 (handled by the 1823 Call Centre) 
Fax:
2603 0642 
Email:
enquiries@lcsd.gov.hk (handled by the 1823 Call Centre)

Education

Education Bureau 
Address:
15/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong 
Tel:
2891 0088 
Fax:
2893 0858 
Email:
edbcomp@edb.gov.hk 
Website:
http://www.edb.gov.hk

Student Financial Assistance

Student Finance Office 
Address:
12/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon 
Tel:
2155 2250 
Fax:
2519 3857 
Email:
wg_sfo@wfsfaa.gov.hk 
Website:
http://www.wfsfaa.gov.hk/sfo

Working Family Allowance

Working Family Allowance Office 
Address: 19/F One Harbour Square 181 Hoi Bun Road Kwun Tong Kowloon 
Tel: 2558 3000
Fax: 3897 1902 
Email: enquiry_wfao@wfsfaa.gov.hk 
Website: http://www.wfsfaa.gov.hk/wfao

Funding of Higher Education

University Grants Committee 
Address:
7/F, Shui On Centre, 6-8 Harbour Road , Wanchai, Hong Kong
Tel:
2524 3987 
Fax:
2845 1596
Email:
ugc@ugc.edu.hk

Employees' Compensation for Work Injury

Labour Department 
Address:
12/F, Harbour Building, 38 Pier Road, Central, Hong Kong 
Tel:
3107 1700 
Fax:
2314 3350 
Email:
ecd-hq-aa@labour.gov.hk 
Website:
http://www.labour.gov.hk

Employment outside Hong Kong

Labour Department 
Address:
Unit 906, 9/F, One Mong Kok Road Commercial Centre, 1 Mong Kok Road, Kowloon 
Tel:
2115 3667 
Fax:
2115 3756 
Email: ea-ee@labour.gov.hk 
Website:
http://www.labour.gov.hk

Pneumoconiosis and Mesothelioma Compensation

Labour Department 
Address:
6/F, Harbour Building, 38 Pier Road, Central, Hong Kong 
Tel:
2852 4034 
Fax:
2854 4166 
Email:
lo-c-cs-1@labour.gov.hk 
Website:
http://www.labour.gov.hk

Protection of Wages on Insolvency Fund

Labour Department 
Address:
16/F, Overseas Trust Bank Building, 160 Gloucester Road, Wan Chai, Hong Kong 
Tel:
2923 5285 
Fax:
2832 2025 
Email:
wsd@labour.gov.hk 
Website:
http://www.labour.gov.hk

Supplementary Labour Scheme

Labour Department 
Address:
9/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon 
Tel:
2150 6363 
Fax:
2895 6527 
Email:
sld-hq@labour.gov.hk 
Website:
http://www.labour.gov.hk

Work Incentive Transport Subsidy Scheme

Labour Department 
Address:
Unit 1225, 12/F, Kowloonbay International Trade and Exhibition Centre, 1 Trademart Drive, Kowloon Bay 
Tel:
3690 8536 
Fax:
3907 0793 
Email:
wits@labour.gov.hk 
Website:
http://www.labour.gov.hk

Workplace Inspections relating to Legislation Governing Terms of Employment

Labour Department 
Address:
17/F, Harbour Building, 38 Pier Road, Central, Hong Kong 
Tel:
2815 2200 
Fax:
2157 9251 
Email:
lid-cr@labour.gov.hk 
Website:
http://www.labour.gov.hk

Job Centres and the Interactive Employment Service Website

Labour Department 
Address:
17/F, Harbour Building, 38 Pier Road, Central, Hong Kong 
Tel:
2852 4155 
Fax:
2541 3351 
Email:
esd-enquiry@labour.gov.hk 
Website:
http://www.jobs.gov.hk

Job Vacancy Processing Centre of the Labour Department

Labour Department 
Address:
Room 1101, 11/F, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong 
Tel:
2969 0422 
Fax:
2566 3331 
Email:
eipd-jvp@labour.gov.hk 
Website:
http://www.labour.gov.hk

Promotion of Employment Services to Employers

Labour Department 
Address:
Room 222, 2/F, North Point Government Offices, 333 Java Road, North Point, Hong Kong 
Tel:
2153 3948 
Fax:
2850 5191 
Email:
eipd-hq@labour.gov.hk 
Website:
http://www.labour.gov.hk

Selective Placement

Labour Department 
Address:
17/F, Harbour Building, 38 Pier Road, Central, Hong Kong 
Tel:
2852 4161 
Fax:
2541 3914 
Email:
spd-admin@labour.gov.hk 
Website:
http://www.jobs.gov.hk/isps

Telephone Employment Service

Labour Department 
Address:
Room 1101, 11/F, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong 
Tel:
2969 0431 
Fax:
2512 0310 
Email:
eipd-tes@labour.gov.hk 
Website:
http://www.labour.gov.hk

Youth Employment

Labour Department 
Address:
12/F, Harbour Building, 38 Pier Road, Central, Hong Kong 
Tel:
2852 3544 
Fax:
2119 9820 
Email:
yed-hq@labour.gov.hk 
Website:
http://www.yes.labour.gov.hk and http://www.e-start.gov.hk

Labour Relations

Labour Department 
Address:
12/F, Harbour Building, 38 Pier Road, Central, Hong Kong 
Tel:
2717 1771 
Fax:
2545 2959 
Email:
enquiry@labour.gov.hk 
Website:
http://www.labour.gov.hk

Minor Employment Claims Adjudication

Labour Department 
Address:
10/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon 
Tel:
2927 8007 
Fax:
2314 2947 
Email:
mecab@labour.gov.hk 
Website:
http://www.labour.gov.hk

Registry of Trade Unions

Labour Department 
Address:
11/F, Harbour Building, 38 Pier Road, Central, Hong Kong 
Tel:
2852 3459 
Fax:
2541 2681 
Email:
rtu@labour.gov.hk 
Website:
http://www.labour.gov.hk

Workplace Consultation Promotion

Labour Department 
Address:
5/F, Mongkok Government Offices, 30 Luen Wan Street, Mongkok, Kowloon 
Tel:
2121 8690 
Fax:
2121 8695 
Email:
wcpd@labour.gov.hk 
Website:
http://www.labour.gov.hk

Manpower Development

Labour and Welfare Bureau 
Address:
10/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
2810 2300 
Fax:
2523 1973 
Email:
enquiry@lwb.gov.hk 
Website:
http://www.lwb.gov.hk

Occupational Health

Labour Department 
Address:
15/F, Harbour Building, 38 Pier Road, Central, Hong Kong 
Tel:
2852 4041 
Fax:
2581 2049 
Email:
ohs-hq@labour.gov.hk 
Website:
http://www.labour.gov.hk

Occupational Safety

Labour Department 
Address:
14/F, Harbour Building, 38 Pier Road, Central, Hong Kong 
Tel:
2542 2172 
Fax:
2915 1410 
Email:
ssd-spu-enq@labour.gov.hk 
Website:
http://www.labour.gov.hk

Regulation of Safe Operation of Boilers and Pressure Vessels

Labour Department 
Address:
Unit 01-02, 20/F, Millennium City 6, 392 Kwun Tong Road, Kwun Tong, Kowloon 
Tel:
3107 3443 
Fax:
2517 0875 
Email:
eo-bpv@labour.gov.hk 
Website:
http://www.labour.gov.hk

Government Statistical Surveys

Service Manager (Survey Matters) 
Census and Statistics Department 
Address: 11/F, Trade and Industry Tower, 3 Concorde Road, Kowloon, Hong Kong 
Tel: 3903 7238 
Fax: 2805 6105 
Email: survey@censtatd.gov.hk

Appeal 
Complaints Liaison Officer 
Census and Statistics Department 
Address: 21/F, Wanchai Tower, 12 Harbour Road, Wan Chai, Hong Kong 
Tel: 2802 0548 
Fax: 2824 1003 
Email: dclo@censtatd.gov.hk

Drains/Sewers

Drainage Services Department 
Tel:
Drainage Hotline 2300 1110 (24 hours) 
Fax:
2827 8605 
Email:
enquiry@dsd.gov.hk

General Drainage Services

Drainage Services Department 
Address:
43/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong 
Tel:
2877 0660 
Fax:
2827 8605 
Email:
enquiry@dsd.gov.hk

Sewage Services Accounts

Drainage Services Department 
Address:
G/F, Western Magistracy, 2A Pok Fu Lam Road, Hong Kong 
Tel:
2834 9432 
Fax:
2574 5645 
Email:
enquiry@dsd.gov.hk

Environmental Hygiene

Food and Environmental Hygiene Department 
Address:
44/F, Queensway Government Offices, 66 Queensway, Hong Kong 
Tel:
2868 0000 (handled by 1823 Call Centre) 
Fax:
2869 0169 
Email:
enquiries@fehd.gov.hk 
Website:
http://www.fehd.gov.hk

Nature Conservation

Agriculture, Fisheries and Conservation Department 
Address:
5/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon 
Tel:
1823 
Fax:
2311 3731 
Email:
mailbox@afcd.gov.hk

Policy Matters on Environmental Hygiene

Food and Health Bureau 
Address:
18/F, East Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3509 8765 
Fax:
2541 3352 
Email:
enquiry@fhb.gov.hk 
Website:
http://www.fhb.gov.hk

Appeal
Write to the Departmental Complaint Officer through the above means

Aircraft Noise

Aircraft Noise Complaint Office, Civil Aviation Department 
Address:
Civil Aviation Department Headquarters, 1 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong 
Tel:
2769 6969 
Fax:
2795 8469 
Email:
aircraftnoise@cad.gov.hk 
Website:
http://www.cad.gov.hk

Floating Refuse, Maritime Oil Pollution and Marine Littering

Marine Department
Tel: 1823
Fax: 2545 1535
Email:admpcu@mardep.gov.hk

General Environmental Pollution

Environmental Protection Department 
Tel:
2838 3111 
Fax:
2838 3111 
Website:
http://www.gov.hk/en/residents/environment/public/enquiries/envenquiry.htm

Removal of Construction Waste Dumped Illegally on Public Roads

Public Relations Unit, Headquarters, Highways Department 
Address: 5/F, Ho Man Tin Government Offices, 88 Chung Hau Street, Ho Man Tin, Kowloon 
Tel:
2926 4111 (handled by 1823) 
Fax:
2187 2243 
Email:
complaint@hyd.gov.hk 
Website: 

Electronic Complaint Form (handled by 1823)
https://www.1823.gov.hk/en/form/complain

Smoke Emission from Marine Vessels

Marine Department
Tel: 1823
Fax: 2359 7009
Email:hps@mardep.gov.hk

Weather and Geophysical Services

Complaints Officer 
Address:
134A, Nathan Road, Kowloon 
Tel:
2926 8468 
Fax:
2311 9448 
Email:
customer@hko.gov.hk 
Website:
http://www.weather.gov.hk

Appeal and Review
Senior Complaints Officer 
Address:
134A, Nathan Road, Kowloon 
Fax:
2311 9448 
Email:
review@hko.gov.hk 
Website:
http://www.weather.gov.hk

Electricity Charge Subsidy Scheme

The Treasury Branch, Financial Services and the Treasury Bureau 
Address:
24/F, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
2810 3824 
Fax:
2147 5770 
Email:
info@fstb.gov.hk 
Website:
http://www.fstb.gov.hk/tb/eng/home/content.html

Payment of Government Bills

Treasury 
Address:
27/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong 
Tel:
2845 8866 
Fax:
2598 9273 
Email:
info@try.gov.hk 
Website:
http://www.try.gov.hk/internet/ehcontact.html

Economic Analysis

Office of the Government Economist 
Address:
25/F, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 2810 3665
Fax: 2866 8869
Email: oge@fso.gov.hk
Website: https://www.oge.gov.hk/

Policy Matters on Financial Services

Financial Services Branch, Financial Services and the Treasury Bureau 
Address:
24/F, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3655 5158 
Fax:
2528 3345 
Email:
enq@fstb.gov.hk 
Website:
http://www.fstb.gov.hk/fsb

Government Statistical Surveys

Service Manager (Survey Matters)Census and Statistics Department 
Address:
11/F, Trade and Industry Tower, 3 Concorde Road, Kowloon, Hong Kong 
Tel:
3903 7238 
Fax:
2805 6105 
Email:
survey@censtatd.gov.hk

Appeal
Complaints Liaison Officer
Census and Statistics Department 
Address:
21/F, Wanchai Tower, 12 Harbour Road, Wan Chai, Hong Kong 
Tel:
2802 0548 
Fax:
2824 1003 
Email:
dclo@censtatd.gov.hk

Building Management

Division IV, Home Affairs Department 
Address:
31/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong 
Tel:
2835 2500 
Fax:
2147 0984 
Email:
bm_enq@had.gov.hk
Website:
http://www.buildingmgt.gov.hk

Home Affairs Department District Building Management Liaison Teams (Address and Telephone Number)

Advertisement Signboards

Buildings Department 
Address:
Suite 1102-3, 11/F., Two Landmark East, 100 How Ming Street, Kwun Tong 
Tel:
2626 1616 
Fax:
3162 0006 
Email:
enquiry@bd.gov.hk 
Website:
http://www.bd.gov.hk

Building Safety Loan Scheme

Buildings Department 
Address:
Room 1908, 19/F, 113 Argyle Street, Mongkok, Kowloon 
Tel:
2626 1616 
Fax:
2398 3929 
Email:
enquiry@bd.gov.hk 
Website:
http://www.bd.gov.hk

Building/Slope/Fire Safety

Buildings Department 
Address:
12/F, Pioneer Centre, 750 Nathan Road, Kowloon 
Tel:
2626 1616 
Fax:
2537 4992 
Email:
enquiry@bd.gov.hk 
Website:
http://www.bd.gov.hk

Emergency Services relating to Building Safety

Buildings Department 
Address:
12/F, Pioneer Centre, 750 Nathan Road, Kowloon 
Tel:
2626 1616 
Fax:
2537 4992 
Email:
enquiry@bd.gov.hk 
Website:
http://www.bd.gov.hk

New/Alterations and Additions Building Works

Buildings Department 
Address:
12/F, Pioneer Centre, 750 Nathan Road, Kowloon 
Tel:
2626 1616 
Fax:
2537 4992 
Email:
enquiry@bd.gov.hk 
Website:
http://www.bd.gov.hk

Registration of Authorised Persons, Registered Structural Engineers, Registered Geotechnical Engineers, Registered General Building Contractors and Registered Specialist Contractors

Buildings Department 
Address:
12/F, Pioneer Centre, 750 Nathan Road, Kowloon 
Tel:
2626 1616 
Fax:
2537 4992 
Email:
enquiry@bd.gov.hk 
Website:
http://www.bd.gov.hk

Site Monitoring

Buildings Department 
Address:
Unit 2901 and Unit 3001, 29/F-30/F, 113 Argyle Street, Kowloon 
Tel:
2626 1616 
Fax:
3162 0993 
Email:
enquiry@bd.gov.hk 
Website:
http://www.bd.gov.hk

Building Records Viewing/ Copying Services

Buildings Department 
Address:
13/F, Pioneer Centre, 750 Nathan Road, Kowloon 
Tel:
2626 1207 
Fax:
2625 4367 
Email:
enquiry@bd.gov.hk 
Website:
http://www.bd.gov.hk

Registration of Deeds and Search of Land Records

Land Registry 
Address:
28/F, Queensway Government Offices, 66 Queensway, Hong Kong 
Tel:
3105 0000 
Fax:
2596 0281 
Email:
csa@landreg.gov.hk 
Website:
http://www.landreg.gov.hk

Government Properties to Let

Government Property Agency 
Address:
31/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong 
Tel:
2594 7604 / 2594 7605 
Fax:
2877 9423 
Email:
enquiry@gpa.gov.hk 
Website:
http://www.gpa.gov.hk

Application for Public Rental Housing

Complaints and Enquiries Section, Housing Department 
Address:
4/F, Block One, Hong Kong Housing Authority Headquarters, 33 Fat Kwong Street, Homantin, Kowloon 
Tel:
2712 2712 
Fax:
2624 5685 
Email:
hkha@housingauthority.gov.hk 
Website:
http://www.housingauthority.gov.hk/en/global-elements/contact-us/index.html 
Service Counters:

(i) Sham Shui Po Housing Information Centre, Podium Floor, 2/F, Un Chau Shopping Centre, Un Chau Estate, Kowloon
(ii) Enquiry Counter for Applications Sub-section, Podium Level 2, Hong Kong Housing Authority Customer Service Centre, 3 Wang Tau Hom South Road, Lok Fu, Kowloon

Home Ownership Scheme

Complaints and Enquiries Section, Housing Department 
Address:
4/F, Block One, Hong Kong Housing Authority Headquarters, 33 Fat Kwong Street, Homantin, Kowloon 
Tel:
2712 8000 
Fax:
2624 5685 
Email:
hkha@housingauthority.gov.hk 
Website:
http://www.housingauthority.gov.hk/en/global-elements/contact-us/index.html 
Service Counter: 

HOS Sales Unit, Podium Level 1, Hong Kong Housing Authority Customer Service Centre, 3 Wang Tau Hom South Road, Lok Fu, Kowloon

Immigration Control, Issue of Identity Cards and Travel Documents, Nationality Matters, and Registration of Births, Deaths and Marriage

Immigration Department
Raise it on the spot to the officer-in-charge; or Call the Customer Services Unit during office hours on 2829 4141 / 2829 4142; or
Write to the Chief Immigration Officer (Management Audit):
Mail: Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong; or 
Email:
enquiry@immd.gov.hk; or 
Fax:
2827 0662

Appeal
Write to the Director of Immigration at the mailing or email address or fax number given above

Digital 21 Strategy

Digital 21 Strategy, Office of the Government Chief Information Officer 
Address:
Office of the Government Chief Information Officer, 20/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Fax:
3153 2664 
Email:
webmaster@digital21.gov.hk / digital21@ogcio.gov.hk 
Website:
http://www.digital21.gov.hk

GovHK

Office of the Government Chief Information Officer 
Address:
15/F, Wanchai Tower, 12 Harbour Road, Wanchai, Hong Kong 
Tel:
1835 500 (handled by 1823) 
Email:
enquiry@1835500.gov.hk 
Website:
http://www.gov.hk

GovWiFi

Office of the Government Chief Information Officer 
Address:
15/F, Wanchai Tower, 12 Harbour Road, Wanchai, Hong Kong 
Tel:
186 111 
Fax:
2652 6111 
Email:
enquiry@help.wifi.gov.hk 
Website:
http://www.gov.hk/wifi

Recognition of Certification Authorities and Certificates under the Electronic Transactions Ordinance (Cap. 553)

Certification Authority Recognition Office, Office of the Government Chief Information Officer 
Address:
15-16/F, Wanchai Tower, 12 Harbour Road, Wan Chai, Hong Kong 
Fax:
2845 5516 
Email:
caro@ogcio.gov.hk 
Website:
http://www.ogcio.gov.hk/en/regulation/eto/

Other Information Technology Matters

Office of the Government Chief Information Officer 
Address:
15/F, Wanchai Tower, 12 Harbour Road, Wanchai, Hong Kong 
Tel:
2582 4520 
Fax:
2802 4549 
Email:
enquiry@ogcio.gov.hk 
Website:
http://www.ogcio.gov.hk

Geotechnical Services (except Slope Safety), Fill Management, Port and Marine Services, Explosives, Blasting, Quarries and Work Sites of Civil Engineering and Development Department

Civil Engineering and Development Department 
Address: 14/F, Civil Engineering and Development Building, 101 Princess Margaret Road, Ho Man Tin, Kowloon 
Tel: 8108 8199 (handled by 1823 Call Centre) 
Fax: 2714 0140 
Email: enquiry@cedd.gov.hk 
Website: http://www.cedd.gov.hk

Slope Safety

Civil Engineering and Development Department
Tel:
2885 5888 (handled by 1823 Call Centre) 
Fax: 2760 1823 
Email: tellme@1823.gov.hk 
Website: http://www.cedd.gov.hk

Design, Construction and Maintenance of Government Buildings and Facilities (excluding Public Housing)

Architectural Services Department 
Address:
Queensway Government Offices, 66 Queensway, Hong Kong 
Tel:
2867 3628 (handled by 1823 Call Centre) 
Fax:
2801 4711 
Email:
archsd@archsd.gov.hk 
Website:
http://www.archsd.gov.hk

New Works Sites of Architectural Services Department

Architectural Services Department 
Address:
Queensway Government Offices, 66 Queensway, Hong Kong 
Tel:
2523 7017 (during office hours) 
Email:
archsd@archsd.gov.hk 
Website:
http://www.archsd.gov.hk

Land Administration

Lands Administration Office, Lands Department 
Address: 20/F, North Point Government Offices, 333 Java Road, North Point, Hong Kong 
Tel: 2231 3369 
Fax: 2868 4707 
Email: landsd@landsd.gov.hk 
Website: http://www.landsd.gov.hk

District Lands Offices, Lands Department
(Please click here to view the contact information of the twelve District Lands Offices.)

Survey and Mapping

Survey and Mapping Office, Lands Department 
Address:
23/F, North Point Government Offices, 333 Java Road, North Point, Hong Kong 
Tel:
2231 3187 
Fax:
2521 8726 
Email:
landsd@landsd.gov.hk 
Website:
http://www.landsd.gov.hk

Policy Matters on Construction and Works, Infrastructural Development, and Construction Site Safety

Works Branch, Development Bureau 
Address:
15/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3509 8801 
Fax:
2523 5327 
Email:
wbenq@devb.gov.hk 
Website:
http://www.devb.gov.hk

Policy Matters on Greening, Landscape and Tree Management

Works Branch, Development Bureau 
Address:
15/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3509 8801 
Fax:
2186 6932 
Email:
wbenq@devb.gov.hk 
Website:
http://www.devb.gov.hk

Policy Matters on Planning, Land-use, Buildings, Urban Renewal and Land Registration

Planning and Lands Branch, Development Bureau 
Address:
17/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3509 8800 
Fax:
2845 3489 
Email:
plbenq@devb.gov.hk 
Website:
http://www.devb.gov.hk

Road Defects, Road Works, Road and Pedestrian Lighting, Roadside Slope Safety, Dumping on Expressways, Road Surface Drainage, Road Excavation Control, Traffic Signs Maintenance

Public Relations Unit, Headquarters, Highways Department 
Address: 5/F, Ho Man Tin Government Offices, 88 Chung Hau Street, Ho Man Tin, Kowloon 
Tel: 2926 4111 (handled by 1823) 
Fax: 2187 2243 
Email: complaint@hyd.gov.hk 
Website: 
Electronic Complaint Form (handled by 1823)
https://www.1823.gov.hk/en/form/complain
Online Reporting on Road Damage or Defect: 
https://www.hyd.gov.hk/en/enquiries_and_complaints/report.php
Online Fault Report on Traffic Signs / Road Markings: 
https://www.hyd.gov.hk/en/enquiries_and_complaints/sign_mark_rpt.php

Town Planning

Planning Department 
Address:
17/F, North Point Government Offices, 333 Java Road, North Point, Hong Kong 
Tel:
2231 5000 (Service hours of live agents: Monday to Thursday from 9:00 am to 5:30 pm / Fridays from 9:00 am to 6:00 pm) 
Fax:
2877 0389 
Email:
enquire@pland.gov.hk 
Website:
http://www.pland.gov.hk

Repeated Complaint and Appeal
Departmental Complaints Officer, Assistant Director of Planning/Technical Services (can be contacted at the phone number above)

Band Performance, Crowd Management/ Flood Rescue/ Landslip Rescue/ Typhoon Manning/ Fire Fighting/ Country Park and Hiking Trails Patrolling/ Oil Spills Cleaning up and Other Natural and Man-made Disasters, Mountain Search and Rescue, Youth Development, Joining the CAS as Members

Civil Aid Service 
Address:
Civil Aid Service Headquarters, 8 To Wah Road, Yaumatei, Kowloon 
Tel:
2805 6020 
Fax:
2576 3021 
Email:
casenq@cas.gov.hk

Penal Administration, Offender Rehabilitation and Correctional Services Industries

Correctional Services Department 
Address:
4/F, Oi Kwan Court, 28 Oi Kwan Road, Wanchai, Hong Kong 
Tel:
24-hour Hotline 2574 3505 (with voice mail service outside office hours) 
Fax:
2893 4006 
Email:
ciu@csd.gov.hk 
Website:
http://www.csd.gov.hk
Service Counter: Correctional Services Department, 4/F, Oi Kwan Court, 28 Oi Kwan Road, Wanchai, Hong Kong (Monday to Friday 8:30 am - 5:45 pm; Closed on Saturdays, Sundays and public holidays)

Appeal
For check and balance, the findings of the investigation are examined by the Correctional Services Department Complaints Committee.  The discontented parties of their aggrieved cases may appeal to Correctional Services Department Complaints Appeal Board.

Enquiries on Customs Service: Import/Export Clearance, Consumer Protection, Dutiable Commodities, Licence and Permit Application, Import/Export Declaration, Intellectual Property Rights Protection and Narcotics Control

Customs and Excise Department 
Tel:
Enquiry Hotline (24-hour) 2815 7711 
Fax:
2542 3334 
Email:
customsenquiry@customs.gov.hk

Report of Crime: Narcotics, Copyright Infringement / Counterfeits, Smuggling, Illicit Cigarettes, Illicit Fuel, Textiles Fraud, Unsafe Consumer Goods, Unsafe Toys and Children's Products, Short Weights and Measures, Overstating the Fineness of Gold and Platinum, Other Customs Offences

Customs and Excise Department 
Tel:
Report of Crime Hotline (24-hour) 2545 6182 
Fax:
2543 4942 
Email:
crimereport@customs.gov.hk

Service Delivery Standard of Customs

Customs and Excise Department 
Address:
3/F, Customs Headquarters Building, 222 Java Road, North Point, Hong Kong 
Tel:
(Office Hours) Complaints Hotline 8100 3553, (Outside Office Hours) C&ED's Duty Controller 3759 2288 
Fax:
2854 3962 
Email:
customsenquiry@customs.gov.hk

Interception of Communications and Surveillance

Secretariat, Commissioner on Interception of Communications and Surveillance 
Address:
Units 1501 - 1504, 15/F, 248 Queen’s Road East, Wanchai, Hong Kong 
Tel:
2834 3361 
Fax:
2573 2610 
Website:
http://www.sciocs.gov.hk

Complaints against Police

Address: Complaints Against Police Reporting Centre, G/F, Annex Block, Caine House, 3 Arsenal Street, Wan Chai, Hong Kong, or any police stations 
Tel:
2866 7700 (24-hour Complaint Hotline) 
Fax:
2200 4460 / 2200 4461 / 2200 4462 
Website:
http://www.police.gov.hk

Complaints against Traffic Prosecution

Address: Central Traffic Prosecutions Division Enquiry Counter, 11/F, Arsenal House, Police Headquarters, 1 Arsenal Street, Wan Chai, Hong Kong (9:00 a.m. to 5:45 p.m. on weekdays, except Saturdays and public holidays) 
Tel:
2866 6552 (9:00 a.m. to 5:45 p.m. on weekdays, except Saturdays and public holidays) 
Website:
http://www.police.gov.hk

Policies and Measures on Combating Drug Abuse

Narcotics Division, Security Bureau 
Address:
30/F, High Block, Queensway Government Offices, 66 Queensway, Hong Kong 
Tel:
2867 2768 
Fax:
2810 1790 
Email:
sbenq@sb.gov.hk 
Website:
http://www.nd.gov.hk

Policy Matters on Security

Security Bureau 
Address:
9/F, East Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Fax:
2868 5074 
Email:
sbenq@sb.gov.hk 
Website:
http://www.sb.gov.hk

Government Litigation Cases

Department of Justice 
Address:
6/F, Main and East Wing, Justice Place, 18 Lower Albert Road, Central, Hong Kong
Tel:
3918 4455 
Fax:
3918 4521
Email:
cd@doj.gov.hk

Prosecution Cases

Department of Justice 
Address:
5-7/F, High Block, Queensway Government Offices, 66 Queensway, Hong Kong 
Tel:
2867 2258 
Fax:
2877 0171 
Email:
prosrdu3@doj.gov.hk

Discrimination against Gender Identity and Sexual Orientation

Gender Identity and Sexual Orientation Unit, Constitutional and Mainland Affairs Bureau 
Tel:
2810 3205 
Fax:
2523 0565 
Email:
gisou@cmab.gov.hk 
Website:
http://www.cmab.gov.hk

Policy Matters on Rights of the Individual and Access to Government Information

Constitutional and Mainland Affairs Bureau 
Tel:
2810 2059 
Fax:
2179 5284 
Email:
cmabenq@cmab.gov.hk 
Website:
http://www.cmab.gov.hk

Provision of Advice to the Administration on Civil Service Appointments, Promotions and Discipline

Public Service Commission 
Address:
26/F, Fairmont House, 8 Cotton Tree Drive, Hong Kong 
Tel:
2523 5755 
Fax:
2521 5480 
Website:
http://www.psc.gov.hk

Support service to the four Advisory Bodies on Civil Service and Judicial Salaries and Conditions of Service as well as the Advisory Committee on Post-service Employment of Civil Servants

Joint Secretariat for the Advisory Bodies on Civil Service and Judicial Salaries and Conditions of Service 
Address:
Room 701, 7/F, Tower II, Lippo Centre, 89 Queensway, Hong Kong 
Tel:
2912 8523 
Fax:
2524 7896 
Email:
enquiry@jsscs.gov.hk 
Website:
http://www.jsscs.gov.hk/

Consular Matters

Protocol Division, Administration Wing, Chief Secretary for Administration's Office 
Address:
5/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
2810 2055 
Fax:
2801 4642 
Email:
protocol@cso.gov.hk 
Website:
http://www.protocol.gov.hk

District Administration Scheme

Telephone Enquiry Centre , Home Affairs Department 
Address:
29/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong 
Tel:
2835 2500 
Fax:
2834 3377 
Email:
hadgen@had.gov.hk 
Website:
http://www.had.gov.hk

Home Affairs Department Home Affairs Enquiry Centres (Enquiry Numbers and Addresses)

Rural Representative Elections

Rural Representative Election, Home Affairs Department 
Address:
30/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong 
Tel:
2152 1521 
Fax:
2591 6392 
Email:
rre@had.gov.hk 
Website:
http://www.had.gov.hk/rre

Voter Registration and Electoral Arrangements (Chief Executive Elections, Legislative Council Elections, Election Committee Subsector Elections and District Council Elections)

Registration and Electoral Office
Address:
10/F, Harbour Centre, 25 Harbour Road, Wanchai, Hong Kong
Tel: 2891 1001
Fax: 2827 4644
Email:reoenq@reo.gov.hk

Audit Services

Audit Commission 
Address:
26/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong 
Tel:
2829 4210 
Fax:
2824 2087 
Email:
enquiry@aud.gov.hk 
Website:
http://www.aud.gov.hk

Government Gazette, Auctions and Tenders

Government Logistics Department 
Address:
10/F, North Point Government Offices, 333 Java Road, North Point, Hong Kong 
Tel:
2231 5105 
Fax:
2887 6591 
Email:
info@gld.gov.hk 
Website:
http://www.gld.gov.hk

Archival Records

Government Records Service, Administration Wing, Chief Secretary for Administration's Office 
Address:
3/F, Hong Kong Public Records Building, 13 Tsui Ping Road, Kwun Tong, Kowloon 
Tel:
2195 7760 
Fax:
2142 5756 
Email:
grsinfo@grs.gov.hk 
Website:
http://www.grs.gov.hk

Policy Matters on Mainland Affairs and External Affairs

Constitutional and Mainland Affairs Bureau 
Tel:
2810 2059 
Fax:
2179 5284 
Email:
cmabenq@cmab.gov.hk 
Website:
http://www.cmab.gov.hk

Policy Innovation and Coordination

Policy Innovation and Co-ordination Office
Address:
G/F & 3/F, Ex-Wan Chai Police Station, 123 Gloucester Road, Wan Chai, Hong Kong
Tel: 2810 2338
Fax: 2537 9083
Email: picoenq@pico.gov.hk
Website:
http://www.pico.gov.hk/

Policy Matters on Constitutional Affairs

Constitutional and Mainland Affairs Bureau 
Tel:
2810 2059 
Fax:
2179 5284 
Email:
cmabenq@cmab.gov.hk 
Website:
http://www.cmab.gov.hk

Policy Matters on Management of the Civil Service

Civil Service Bureau 
Address:
9/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
2810 3446 
Fax:
2868 5069 
Email:
csbcomp@csb.gov.hk 
Website:
http://www.csb.gov.hk

News Dissemination, Publicity and Promotion of Government's Policies and Services

Information Services Department 
Address:
2/F, Harbour Building, 38 Pier Road, Central, Hong Kong 
Tel:
2842 8777 
Fax:
2905 1572 / 2525 6584 
Email:
internet@isd.gov.hk 
Website:
http://www.isd.gov.hk

Public Meetings/ Processions in Tamar Central Government Offices and new Central Government Offices Press Card for Reporters

Departmental Administration Unit, Administration Wing, Chief Secretary for Administration's Office 
Address:
Room 306, 3/F, East Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
2810 2009 
Fax:
2845 2091 
Email:
admwing@cso.gov.hk 
Website:
http://www.admwing.gov.hk

Uses of the Flags and Emblems

Protocol Division, Administration Wing, Chief Secretary for Administration's Office 
Address:
5/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
2810 3005 
Fax:
2801 4642 
Email:
protocol@cso.gov.hk 
Website:
http://www.protocol.gov.hk

Electrical and Mechanical and Gas Safety

Address: Electrical and Mechanical Services Department Information Service Centre, 3 Kai Shing Street, Kowloon Bay, Kowloon 
Tel:
2333 3762 
Fax:
2330 1032 
Email:
info@emsd.gov.hk 
Website:
http://www.emsd.gov.hk/emsd/eng/gm/useful.shtml

Fire and Ambulance Services

Fire Services Department 
Tel:
2723 8787 
Fax:
2311 0066 
Email:
hkfsdenq@hkfsd.gov.hk

First Aid Coverage and Training

Auxiliary Medical Service 
Address:
Auxiliary Medical Service Headquarters, 81 Princess Margaret Road, Homantin, Kowloon, Hong Kong 
Tel:
2762 2033 
Fax:
2715 0245 
Email:
info@ams.gov.hk 
Website:
http://www.ams.gov.hk

Food Safety and Hygiene

Centre for Food Safety, Food and Environmental Hygiene Department 
Address:
43/F, Queensway Government Offices, 66 Queensway, Hong Kong 
Tel:
2868 0000 (handled by 1823 Call Centre) 
Fax:
2893 3547 
Email:
enquiries@fehd.gov.hk 
Website:
http://www.cfs.gov.hk

Government Flying Service

Government Flying Service 
Address:
18 South Perimeter Road, Hong Kong International Airport, Lantau 
Tel:
2769 4451 
Fax:
2753 8438 
Email:
gfsenq@gfs.gov.hk

Government Laboratory Services

Government Laboratory 
Address:
7/F, Ho Man Tin Government Offices, 88 Chung Hau Street, Homantin, Kowloon 
Tel:
2762 3700 
Fax:
2714 4083 
Email:
glabinfo@govtlab.gov.hk 
Website:
http://www.govtlab.gov.hk

Inspection and Quarantine of Animals and Plants

Agriculture, Fisheries and Conservation Department 
Address:
5/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon 
Tel:
1823 
Fax:
2311 3731 
Email:
mailbox@afcd.gov.hk

Policy Matters on Food Safety, Veterinary Public Health, Medical and Health

Food and Health Bureau 
Address:
18/F, East Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3509 8765 
Fax:
2541 3352 
Email:
enquiry@fhb.gov.hk 
Website:
http://www.fhb.gov.hk

Appeal
Write to the Departmental Complaint Officer through the above means

Public Health Services, Regulatory Affairs, and Health Services and Dental Services provided by Department of Health (excluding public hospital services, general outpatient clinics and specialist clinics which are under the purview of the Hospital Authority)

Client Relations Unit, Department of Health 
Address:
17/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong 
Tel:
2836 0077 
Fax:
2836 0072 
Email:
enquiries@dh.gov.hk

Community Halls and Community Centres

Telephone Enquiry Centre, Home Affairs Department 
Address:
29/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong 
Tel:
2835 2500 
Fax:
2834 3377 
Email:
hadgen@had.gov.hk 
Website:
http://www.had.gov.hk

Home Affairs Department Home Affairs Enquiry Centres (Enquiry Numbers and Addresses)

Emergency Relief Services

Telephone Enquiry Centre, Home Affairs Department 
Address:
29/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong 
Tel:
2835 2500 
Fax:
2834 3377 
Email:
hadgen@had.gov.hk 
Website:
http://www.had.gov.hk

Home Affairs Department Home Affairs Enquiry Centres (Enquiry Numbers and Addresses)

Enhancing Self-Reliance Through District Partnership Programme

The Secretariat to the Enhancing Self-Reliance Through District Partnership Programme, Home Affairs Department 
Address:
31/F, Southorn Centre,130 Hennessy Road, Wan Chai, Hong Kong 
Tel:
2835 1383 
Fax:
2834 5103 
Email:
esr_secretariat@had.gov.hk

Overseas Domestic Helpers Centres

Telephone Enquiry Centre, Home Affairs Department 
Address:
29/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong 
Tel:
2835 2500 
Fax:
2834 3377 
Email:
hadgen@had.gov.hk 
Website:
http://www.had.gov.hk

Home Affairs Department Home Affairs Enquiry Centres (Enquiry Numbers and Addresses)

Support Services for New Arrivals from the Mainland and Ethnic Minorities

Telephone Enquiry Centre, Home Affairs Department 
Address:
29/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong 
Tel:
2835 2500 
Fax:
2834 3377 
Email:
hadgen@had.gov.hk 
Website:
http://www.had.gov.hk

Home Affairs Department Home Affairs Enquiry Centres (Enquiry Numbers and Addresses)

Policy Matters on Social Harmony, Civic Education, and District, Community and Public Relations

Home Affairs Bureau 
Address:
12/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3509 8095 (from 8:45 am to 6:00 pm on Monday – Friday) 
Fax:
2591 6002 
Email:
hab@hab.gov.hk 
Website:
http://www.hab.gov.hk

Policy Matters on Social Welfare and Women's Interests

Labour and Welfare Bureau 
Address:
10/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
2810 2300 
Fax:
2523 1973 
Email:
enquiry@lwb.gov.hk 
Website:
http://www.lwb.gov.hk

Non-governmental Organisations (NGOs) receiving Lump Sum Grant from the Social Welfare Department

Suggestions or complaints may be lodged directly to the Executive Director / Chief Executive Officer / Chairperson of the NGOs concerned.

Further Complaint and Review
Write to: Secretariat of the Lump Sum Grant Independent Complaints Handling Committee, 38/F, 248 Queen's Road East, Wan Chai, Hong Kong (Please give the details, including the name as shown on the complainant’s document of identity, address, telephone number of the complainant for follow up. The Lump Sum Grant Independent Complaints Handling Committee will not handle anonymous complaints or complaints known to the aggrieved complainants for two years or more but will refer these complaints to the Executive Director / Chief Executive Officer / Chairperson of the NGOs concerned for appropriate follow up.)

Residential Care Homes for the Elderly

The Licensing Office of Residential Care Homes for the Elderly (LORCHE) of the Social Welfare Department is responsible for enforcing the licensing requirements in terms of staffing, space, design, structure, safety precautions and quality of care as specified in the Residential Care Homes (Elderly Persons) Ordinance, its subsidiary Regulation and the Code of Practice. Enquires, suggestions or complaints against the services of residential care homes for the elderly may be lodged to LORCHE direct during office hours.

Licensing Office of Residential Care Homes for the Elderly, Social Welfare Department 
Address:
Room 2354, 23/F, 213 Queen's Road East, Wan Chai, Hong Kong 
Tel:
2961 7211 / 2834 7414 (during office hours) / Departmental Hotline: 2343 2255 
Fax:
2574 4176 
Email:
lorcheenq@swd.gov.hk 
Website:
http://www.swd.gov.hk

Appeal and Request for Review
Write to: The Director of Social Welfare 
Address:
9/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong

Social Security and Welfare Services provided by the Social Welfare Department

District Social Welfare Offices
Opinion Box at each Service Centre 
Tel:
Departmental Hotline 2343 2255 
Email:
swdenq@swd.gov.hk (Note: please state your name and contact telephone numbers in the email) 
Website:
http://www.swd.gov.hk

Appeal and Request for Review
Write to: The Director of Social Welfare 
Address:
9/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong

Rates and Government Rent

Customer Services Officer, Rating and Valuation Department
Address:
15/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon
Tel: 2150 8833
Fax: 2152 0138
Email:complaints@rvd.gov.hk
Website:http://www.rvd.gov.hk

Taxation and Stamp Duty

Inland Revenue Department 
Address:
37/F, Revenue Tower, 5 Gloucester Road, Wanchai, HK 
Tel:
2594 5000 
Fax:
2802 7625 
Email:
taxinfo@ird.gov.hk 
Website:
http://www.ird.gov.hk

Illegal Operations of Hotels and Guesthouse, Bedspace Apartments, Karaoke Establishments and Clubs

Office of the Licensing Authority, Home Affairs Department 
Address: 10/F, Cityplaza 3, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong
Tel:
2881 7498 
Fax:
2504 5805 
Email:
hadlaenq@had.gov.hk 
Website:
http://www.hadla.gov.hk

Licensing of Travel Agents

Travel Agents Registry, Commerce and Economic Development Bureau 
Address:
Room 4901, 49/F, Hopewell Centre, 183 Queen's Road East, Wanchai, Hong Kong 
Tel:
3151 7945 
Fax:
2521 8829 
Email:
targr@cedb.gov.hk 
Website:
http://www.tar.gov.hk

Policy Matters on Tourism

Tourism Commission, Commerce and Economic Development Bureau 
Address:
22/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
2810 2770 / 2810 2555 
Fax:
2121 1468 
Email:
tcenq@cedb.gov.hk 
Website:
http://www.tourism.gov.hk

Tourism Facilities and Attractions

Tourism Commission, Commerce and Economic Development Bureau 
Address:
22/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
2810 2770/ 2810 2555 
Fax:
2121 1468 
Email:
tcenq@cedb.gov.hk 
Website:
http://www.tourism.gov.hk

General Civil Aviation Matters

Public Relations Office, Civil Aviation Department 
Address:
Civil Aviation Department Headquarters, 1 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong 
Tel:
2910 6352 
Fax:
2234 9431 
Email:
enquiry@cad.gov.hk 
Website:
http://www.cad.gov.hk

Policy Matters on Transport

Transport Branch, Transport and Housing Bureau 
Address:
17/F, 20/F to 22/F, East Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
3509 7199 
Fax:
2868 4643 
Email:
enquiry@thb.gov.hk 
Website:
http://www.thb.gov.hk

Road Maintenance and Railway Development

Public Relations Unit, Headquarters, Highways Department 
Address: 5/F, Ho Man Tin Government Offices, 88 Chung Hau Street, Ho Man Tin, Kowloon 
Tel: 2926 4111 (handled by 1823) 
Fax: 2187 2243 
Email: complaint@hyd.gov.hk 
Website: 
Electronic Complaint Form (handled by 1823)
https://www.1823.gov.hk/en/form/complain
Online Reporting on Road Damage or Defect: 
https://www.hyd.gov.hk/en/enquiries_and_complaints/report.php

Traffic and Transport

Transport Department 
Address:
41/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong 
Tel:
Customer Service Hotline 2804 2600 (handled by 1823 Call Centre) 
Fax:
2804 2652 
Email:
tdenq@td.gov.hk 
Website:
http://www.td.gov.hk

Transport Complaints Unit, Transport Advisory Committee 
Address:
20/F, East Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong 
Tel:
Hotline 2889 9999 (Service hours: 8:45 am - 6:00 pm from Monday to Friday except for Public Holidays; voice mail service provided outside service hours) 
Fax:
2577 1858 
Email:
info@tcu.gov.hk

Appeal
Commissioner for Transport 
Address:
41/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong 
Fax:
2824 0433 
Email:
tdenq@td.gov.hk

Cemeteries and Crematoria Services

Food and Environmental Hygiene Department 
Address:
44/F, Queensway Government Offices, 66 Queensway, Hong Kong 
Tel:
2868 0000 (handled by 1823 Call Centre) 
Fax:
2869 0169 
Email:
enquiries@fehd.gov.hk 
Website:
http://www.fehd.gov.hk

Estate Beneficiaries Support Services

Estate Beneficiaries Support Unit, Home Affairs Department 
Address:
3/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong 
Tel:
2835 1535 
Fax:
2122 9497 
Email:
ebsu@had.gov.hk
Website:
http://www.had.gov.hk/estates

Home Affairs Enquiry Centres

Telephone Enquiry Centre, Home Affairs Department 
Address:
29/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong 
Tel:
2835 2500 
Fax:
2834 3377 
Email:
hadgen@had.gov.hk 
Website:
http://www.had.gov.hk

Home Affairs Department Home Affairs Enquiry Centres (Enquiry Numbers and Addresses)

Legal Aid Services

Departmental Complaints Officer, Legal Aid Department 
Address:
27/F, Queensway Government Offices, 66 Queensway, Hong Kong 
Tel:
2867 3171 
Fax:
2537 5948 
Email:
ladinfo@lad.gov.hk 
Website:
http://www.lad.gov.hk

Counter Services

General Manager (Retail Business)
Hongkong Post
 
Address:
Central Mail Centre, 1 Wang Chin Street, Kowloon Bay, Kowloon 
Tel:
Counter Services Hotline 2525 5856 
Fax:
2868 1442

Appeal
The Postmaster General
Address: Post Office Headquarters, General Post Office, 2 Connaught Place, Central, Hong Kong

General Postal Services

Hongkong Post 
Address:
Hongkong Post Headquarters, 2 Connaught Place, Central, Hong Kong
Tel:
General Enquiry Hotline 2921 2222 
Fax:
2868 0094 
Email:
hkpo@hkpo.gov.hk 
Website:
www.hongkongpost.hk

Appeal
The Postmaster General 
Address:
Post Office Headquarters, General Post Office, 2 Connaught Place, Central, Hong Kong

Mail Delivery

General Manager (Mail Distribution)
Hongkong Post
 
Address:
Unit 1604-1605, 16/F, Kwun Tong View, 410 Kwun Tong Road, Kwun Tong 
Tel:
Mail Delivery Services Hotline 2723 3454 
Fax:
2312 1455

Appeal
The Postmaster General 
Address:
Post Office Headquarters, General Post Office, 2 Connaught Place, Central, Hong Kong

Street Posting Boxes

General Manager (Mail Processing)
Hongkong Post
 
Address:
5/F Central Mail Centre, 1 Wang Chin Street, Kowloon Bay, Kowloon 
Tel:
Street Posting Boxes Services Hotline 2356 2516 
Fax:
2908 0425


Appeal
The Postmaster General 
Address:
Post Office Headquarters, General Post Office, 2 Connaught Place, Central, Hong Kong

Statistical Matters (e.g. provision of statistics, promotion of statistical literacy)

Service Manager (General)
Census and Statistics Department 
Address:
21/F, Wanchai Tower, 12 Harbour Road, Wan Chai, Hong Kong 
Tel:
2582 4004 
Fax:
2119 0161 
Email:
gen-enquiry@censtatd.gov.hk

Appeal
Complaints Liaison Officer
Census and Statistics Department 
Address:
21/F, Wanchai Tower, 12 Harbour Road, Wan Chai, Hong Kong 
Tel:
2802 0548 
Fax:
2824 1003 
Email:
dclo@censtatd.gov.hk

Water Supply

Water Supplies Department 
Address:
Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong
Tel:
2824 5000 (24 hours) 
Fax:
2519 3864 / 2802 7333
Email:
wsdinfo@wsd.gov.hk