How to check the status of delivery of a Local Mail (Registered Mail / Parcels) or Outward International Mail (Registered Mail / Insured Mail / Parcels)?
Hongkong PostContents
Tracking Local Mail (Registered Mail / Parcels), or Outward International Mail (Registered Mail / Insured Mail / Parcels)
Senders must, within 5 months from the date of mailing, raise a request to check the delivery status of the mail item. Senders can track an item in the following way:
Track with item number
Format of item number* for registered mail: RR XXXXXXXXX HK / RA XXXXXXXXX HK
Format of item number* for parcels：CP XXXXXXXXX HK
(*Note: XXXXXXXXX = 9 digits)
| Mail Tracking Channel | Mail Tracking Procedures |
|---|---|
| 1. Internet | Enter the item number on Mail Tracking page of Hongkong Post |
| 2. Enquiry Number 2921 2560 | Call the 24-hour enquiry number 2921 2560 and input the item number |
| 3. Enquiry Form Pos28B | Fill in the form and submit with supporting documents -
|
| 4. Download Hongkong Post Mobile App | Use the function of Mail Tracking and trace the mail items by simply entering the mail item number or scanning the QR Code shown on the receipt of posting. |
Track without item number (e.g. loss of item number)
Please visit the post office at which the item was posted and provide details such as the date of mailing, the name of addressee and the address to the counter staff for mail tracking.
Last update: 26 Jan 2022
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