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How to check the status of delivery of a Local Mail (Registered Mail / Parcels) or Outward International Mail (Registered Mail / Insured Mail / Parcels)?

Hongkong Post


Tracking Local Mail (Registered Mail / Parcels), or Outward International Mail (Registered Mail / Insured Mail / Parcels) 

Senders must, within 5 months from the date of mailing, raise a request to check the delivery status of the mail item. Senders can track an item in the following way:

Track with item number

Format of item number* for registered mail: RR XXXXXXXXX HK / RA XXXXXXXXX HK

Format of item number* for parcels:CP XXXXXXXXX HK

(*Note: XXXXXXXXX = 9 digits)

Mail Tracking ChannelMail Tracking Procedures
1. InternetEnter the item number on Mail Tracking page of Hongkong Post
2. Enquiry Number 2921 2560Call the 24-hour enquiry number 2921 2560 and input the item number
3. Enquiry Form Pos28B  

Fill in the form and submit with supporting documents -

  • by mail to Mail Tracing Office, Hongkong Post, 12/F Kennedy Town Community Complex, 12 Rock Hill Street, Kennedy Town, Hong Kong;
  • in person to any post office; or
  • fax to 2543 0469.
4. Download Hongkong Post Mobile App Use the function of Mail Tracking and trace the mail items by simply entering the mail item number or scanning the QR Code shown on the receipt of posting.


Track without item number (e.g. loss of item number)

Please visit the post office at which the item was posted and provide details such as the date of mailing, the name of addressee and the address to the counter staff for mail tracking.

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Last update: 26 Jan 2022
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