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Temporary Customer Service Officer (4 months' contract)

Our Work

We handle enquiries and complaints from the public through phone, email, etc.  We manage calls and enquiries from all walks of life every day. Being different from other customer service centres, 1823 will provide you with sufficient opportunities to get familiar with the organizational structure and functions of the government as well as specialist knowledge related to different government departments.  Comprehensive on-the-job training will be provided to you.  Working with 1823 will enable you to acquire customer service skills, enhance your ability to communicate effectively and broaden your horizon. 

The post-holder is required to work on shifts, most likely in the daytime (from 9:00am to 6:00pm).  The post may be required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm.


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Only Chinese version is available.

Entry Requirements

To be a Temporary Customer Service Officer, you should —

be a permanent resident of the Hong Kong Special Administrative Region at the time of appointment;

have got 5 subjects, including Chinese Language and English Language at Level 2/ Grade E or above in HKCEE/HKDSEE or equivalent; and

speak fluent English and Cantonese (fluent Putonghua is an advantage).

Continuous employment will be given to those who pass the post-training assessments.



salary and benefits


The daily salary during training is $584 and will be raised to $640 after training.






Apply Now

For further details on the application procedures and entry requirements, please visit Civil Service Bureau's website. Closing date for application is 14 December 2022. Interviews will be arranged in late December 2022. Successful candidates are required to assume duty in early January 2023 the earliest and are subject to deployment to the 1823 offices in Yau Ma Tei or Cheung Sha Wan. Candidates selected for interview will normally receive an invitation by email in about 1 to 2 weeks from the closing date for application.

For enquiries, please call 2928 6997.

Apply Now

Last update: 1 Dec 2022

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