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Information and latest service arrangements of the participating departments of 1823 PRH Express Flat Allocation Scheme GSH 2020/21 HOS 2022 WSM 2020 Old Age Allowance Working Family Allowance Textbook Assistance Annual Leave Sick Leave Public Rental Housing Contract Termination Social Security Driving Licence Renewal International Driving Permit Public Transport Fare Subsidy Dog Licence

When can I collect the public transport fare subsidy?

Transport Department

How to apply for Public Transport Fare Subsidy Scheme?

Transport Department

Where can I obtain the information about the records of subsidy amount and public transport expenses?

Transport Department

I frequently find people smoking in bus terminuses and public transport interchanges, have they violated the law? Can I lodge a complaint?

Tobacco and Alcohol Control Office, Department of Health

If I need to pay court fines or I have settled court fines by cheque within the last 7 working days, can I renew a full driving licence?

Transport Department

I have a driving licence issued by Mainland China/other countries, can I apply for direct issue of full Hong Kong driving licence without taking a driving test? - List of Recognised Countries / Places (displayed in stroke order)

Transport Department

What is the validity period and fee of driving licence?

Transport Department

What are the suitable attire and gears for cycling?

Transport Department

Is "drink-cycling" an offence?

Transport Department

Is it illegal for a full driving licence holder to drive a vehicle with a “P” plate displayed?

Transport Department

New drivers have to know the “P”

Transport Department

If there is any change in residential / correspondence address, how should a driving licence holder or a registered vehicle owner inform the Transport Department?

Transport Department

I have a driving licence issued by Mainland China/other countries, can I apply for direct issue of full Hong Kong driving licence without taking a driving test?

Transport Department

How to apply for a full driving licence after the probationary driving period?

Transport Department

What are the requirements on the identity proof for the application of International Driving Permit?

Transport Department

What are the photographs requirements for the application of the International Driving Permit?

Transport Department

Examination Fees for Examinations at Government Vehicle Examination Centres

Transport Department

Examination Fees for Examinations at Designated Car and Light Goods Vehicle Testing Centres

Transport Department

Addresses of Government Vehicle Examination Centres and types of vehicles examined

Transport Department

Which types of vehicle are required to be examined for the purpose of vehicle licence renewal?

Transport Department

How to reserve ordinary vehicle registration numbers with prefix other than "HK"/"XX" for auction?

Transport Department

How to reserve special vehicle registration numbers, or ordinary vehicle registration numbers with prefix "HK"/"XX" for auction?

Transport Department

How to reserve personalised vehicle registration numbers for auction?

Transport Department

Knowing how to change the ID of your vehicle

Transport Department

Is my ideal vehicle registration mark available?

Transport Department

What vehicle registration marks are available through auction?

Transport Department

How to assign a retained / auctioned vehicle registration mark to a vehicle?

Transport Department

How to retain a vehicle registration mark?

Transport Department

What locations are “Statutory No Smoking Areas”?

Tobacco and Alcohol Control Office, Department of Health

How to renew a full driving licence?

Transport Department

How to compensate the Government for damage to traffic facilities due to traffic accident?

Highways Department

What are the requirements on address proof about Transport Department Licensing?

Transport Department

What are the addresses, contact numbers and service hours of Licensing Offices of Transport Department?

Transport Department

If I need to pay court fines or I have settled court fines by cheque within the last 7 working days, can I renew a vehicle licence?

Transport Department

How to renew an expired vehicle licence?

Transport Department

How to renew a vehicle licence?

Transport Department

Which type of vehicles can I choose to drive when I apply for the International Driving Permit?

Transport Department

Which countries or places accept the international driving permit issued in Hong Kong (in the order of the number of strokes)?

Transport Department

Which countries or places accept the International Driving Permit issued in Hong Kong (in alphabetical order)?

Transport Department

How to apply for an International Driving Permit (IDP)?

Transport Department

What is the permissible limit of absence from Hong Kong during receipt of payment for CSSA recipients? How to calculate the number of days of absence? For elderly CSSA recipients, will their CSSA eligibility be affected if they reside in China for a long period?

Social Welfare Department

How to choose a species for planting?

Why do I have to pay Rates? Can I lodge an objection?

Rating and Valuation Department

What are the application procedures and the payment arrangement for Disability Allowance?

Social Welfare Department

How to reserve books/materials from public libraries? What is the charge?

Leisure and Cultural Services Department

What are the eligibility criteria for financial assistance for primary and secondary students ? How to apply?

Working Family and Student Financial Assistance Agency

Information and latest service arrangements of the participating departments of 1823

What compensation should an employer pay to an employee who sustained temporary incapacity as a result of a work injury?

Labour Department

How can I make requests regarding street lighting, e.g. request for additional/reduced lighting, change of street light location, etc.?

Highways Department

How to renew library books/materials borrowed from the public libraries?

Leisure and Cultural Services Department

How to donate books to public libraries?

Leisure and Cultural Services Department

How to suggest a book for the public library to purchase?

Leisure and Cultural Services Department

What is the eligibility criteria of Senior Citizen Card? How to apply?

Social Welfare Department

What compensation should an employer pay to an employee who sustained permanent total/partial incapacity as a result of a work injury?

Labour Department

What should I do if I lost books/materials borrowed from the public libraries? What penalty do I need to pay for it?

Leisure and Cultural Services Department

How are the Public Rental Housing estates in Hong Kong distributed? Is there any district restriction for PRH applicants in selecting the location of PRH flats?

Hong Kong Housing Authority & Housing Department

What are the eligibility criteria of Disability Allowance? What is the amount of assistance payable?

Social Welfare Department

Where can I find information about individual road work, such as the purpose of the road work, completion date, etc.?

Highways Department

How to apply for road excavation permit if excavation works is required?

Highways Department

What are the application procedures and the payment arrangement for Old Age Allowance?

Social Welfare Department

While receiving Social Security Allowance, i.e. Old Age Living Allowance / Old Age Allowance / Disability Allowance, how many days am I allowed to be out of Hong Kong? How to calculate the number of days of absence?

Social Welfare Department

What should I do if I lost my pet?

Agriculture, Fisheries and Conservation Department

My property is located in an area with poor services. Why do I have to pay the same overall percentage charge of rates as areas with better services?

Rating and Valuation Department

What are the eligibility criteria of Comprehensive Social Security Assistance (CSSA)? What is the amount of assistance payable?

Social Welfare Department

What are the consequences of failing to comply with statutory notices for Mandatory Window Inspection?

Buildings Department

Mission: Keep man-made slopes & retaining walls safe (I)

If my neighbour always smokes at home and the tobacco smoke spreads to my house, will the Tobacco and Alcohol Control Office accept the complaint?

Tobacco and Alcohol Control Office, Department of Health

When should a local company file its annual return with the Companies Registry?

Companies Registry

Who is responsible for the medicial expenese incurred by a foreign domestic helper?

Labour Department

Can I contact the Leisure and Cultural Services Department for matters relating to parks & sitting-out areas?

Leisure and Cultural Services Department

What are the supporting documents for PRH application?

Hong Kong Housing Authority & Housing Department

What are the eligibility criteria of Guangdong Scheme? What is the amount of assistance payable?

Social Welfare Department

How to apply for scattering of cremated ashes in Gardens of Remembrance?

Food and Environmental Hygiene Department

How to renew the electrical worker registration?

Electrical and Mechanical Services Department

Whall shall I do if wasps/wild bees nest is discovered?

Food and Environmental Hygiene Department

The Origin of Rating in Hong Kong

Rating and Valuation Department

What compensation should an employer pay to the family member(s) of an employee who dies as a result of a work injury?

Labour Department

Is it necessary for a registered electrical contractor to register for the branch office?

Electrical and Mechanical Services Department

How to apply for or renew the electrical contractor registration?

Electrical and Mechanical Services Department

How to apply for a replacement of the Periodic Test Certificate (WR2) endorsed by the Electrical and Mechanical Services Department?

Electrical and Mechanical Services Department

How to apply for alteration or addition work in existing buildings (including installation of glass panels, advertisement signboards and TV display on external walls)?

Buildings Department

How to change the registered address and contact details in dog licence?

Agriculture, Fisheries and Conservation Department

How to register as an electrical worker or change the registered grade of electrical work application?

Electrical and Mechanical Services Department

How to claim reimbursement of course fee under Continuing Education Fund?

Working Family and Student Financial Assistance Agency

What are the eligibility criteria of Old Age Allowance? What is the amount of assistance payable?

Social Welfare Department

Can members of the public lodge complaints to the Food and Environmental Hygiene Department if water dripping from air-conditioner causes nuisance to other people?

Food and Environmental Hygiene Department

What are the consequences of failing to comply with statutory notices for Mandatory Building Inspection?

Buildings Department

What factors affect the rateable value of a property? How to make a request to Rating and Valuation Department for review of the rateable value?

Rating and Valuation Department

Is there any receipt for payment of rates and/or Government rent?

Rating and Valuation Department

Can I ask for permission to postpone the deadline of my unauthorized building works rectification work?

Buildings Department

How to inform Agriculture, Fisheries and Conservation Department for change of dog owner?

Agriculture, Fisheries and Conservation Department

What are the charges for land register / land document and which payment methods can I use?

The Land Registry

What is the definition of ‘severely disabled’ under the Disability Allowance?

Social Welfare Department

If I cannot afford to clear the unauthorized building works according to the Orders/Warning Notices because of financial difficulty, is there any loan that I can apply for?

Buildings Department

How to obtain information on how to manage and maintain private slopes?

Civil Engineering and Development Department

What are the eligibility criteria for application of public rental housing?

Hong Kong Housing Authority & Housing Department

How often should fixed electrical installations be inspected and tested?

Electrical and Mechanical Services Department

Under what circumstances can a company apply for deregistration and what documents should be submitted?

Companies Registry

How to register as Minor Works Contractors?

Buildings Department

Is it necessary for a registered electrical contractor to inform the Electrical and Mechanical Services Department of any change in the registered particulars?

Electrical and Mechanical Services Department

Can the Post Office redirect mails sent to old address to a new address? How to apply for redirection service?

Hongkong Post

How to check my search/order status in IRIS?

The Land Registry

How to check the ballot results of the Community Recreation and Sports Programmes organized by Leisure and Cultural Services Department? How can successful applicants enroll the activities?

Leisure and Cultural Services Department

In what circumstances can an employer deduct the salary of an employee?

Labour Department

How to enrol on the recreation and sports activities in Leisure and Cultural Services Department?

Leisure and Cultural Services Department

How to seek help from Labour Department if employer and employee have a dispute?

Labour Department

How to apply for the exemption examination for large dogs held by Agriculture, Fisheries and Conservation Department?

Agriculture, Fisheries and Conservation Department

How to book the recreation and sports facilities of the Leisure and Cultural Services Department via internet?

Leisure and Cultural Services Department

I just let my property. Is it necessary to submit the Form CR109 to the Rating and Valuation Department (RVD)?

Rating and Valuation Department

How to register to use the fitness room of the Leisure and Cultural Services Department?

Leisure and Cultural Services Department

What are the eligibility criteria to claim reimbursement of course fee under Continuing Education Fund?

Working Family and Student Financial Assistance Agency

How many times should Rates and Government Rent be paid in a year? When do I receive the demand note? How to obtain replacement copy of a missing demand note?

Rating and Valuation Department

How to apply for cremation of dead bodies and book the date and time of cremation?

Food and Environmental Hygiene Department

How to access the property information (such as the age of the building, injunction order against sale of property or mortgage/charge)?

The Land Registry

What shall I do if I cannot receive the land records I ordered in IRIS?

The Land Registry

How to apply for Public Rental Housing?

Hong Kong Housing Authority & Housing Department

How to apply for holding the ashes of the deceased in a niche managed by Food and Environmental Hygiene Department?

Food and Environmental Hygiene Department

Public Transportation and Motoring Matters

Culture, Libraries, Recreation and Sports

Financial Assistance for Education and Working Family Allowance

Application for Public Housing and Purchase of Subsidised Housing

Getting a Pet, Handling of Wild Animals & Insects

Cemeteries, Crematoria and Private Columbarium

Safety of Electricity and Electrical Appliances

Transport Department

Tobacco and Alcohol Control Office, Department of Health

Highways Department

Social Welfare Department

Rating and Valuation Department

Leisure and Cultural Services Department

Working Family and Student Financial Assistance Agency

Labour Department

Hong Kong Housing Authority & Housing Department

Agriculture, Fisheries and Conservation Department

Buildings Department

Companies Registry

Food and Environmental Hygiene Department

Electrical and Mechanical Services Department

The Land Registry

Civil Engineering and Development Department

Hongkong Post

Complaint Form - Public Transport Services Staff & Service Quality

Complaint Form - Repair and Cleansing of Public Lighting Facilities

What is the eligibility criteria of Senior Citizen Card? How to apply?

The Senior Citizen Card issued by the Social Welfare Department provides a generally recognized proof of age to elders so as to facilitate their access to concessions, discounts or priority services o

Awards

1823 has been working closely with various government departments to handle public enquiries and complaints effectively through different channels. The efforts and good work of our colleagues can be s

Which types of vehicle are required to be examined for the purpose of vehicle licence renewal?

Contents Vehicle Types Needed to be Examined Vehicle Examination Centres Vehicle Examination Appointment Vehicle Examination Fee Certificate of Roadworthiness/Certificate of Fitness Veh

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