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Distribution of CuMask+Information related to participating departments of 1823 GSH HOS WSM Rates Textbook Assistance Working Family Allowance Old Age Allowance Annual Leave Sick Leave Public Rental Housing Contract Termination Social Security Driving Licence Renewal International Driving Permit Public Transport Fare Subsidy

How to apply for Public Rental Housing?

Hong Kong Housing Authority & Housing Department

What are the eligibility criteria for application of public rental housing?

Hong Kong Housing Authority & Housing Department

How to check Public Rental Housing allocation status?

Hong Kong Housing Authority & Housing Department

What are the Income and Total Net Asset Limits for application of public housing?

Hong Kong Housing Authority & Housing Department

How are the Public Rental Housing estates in Hong Kong distributed? Is there any district restriction for PRH applicants in selecting the location of PRH flats?

Hong Kong Housing Authority & Housing Department

What are the supporting documents for PRH application?

Hong Kong Housing Authority & Housing Department

How can PRH applicants change address / add or delete family members?

Hong Kong Housing Authority & Housing Department

Can PRH applicants and family members deduct contribution to the Mandatory Provident Fund themselves when they report income?

Hong Kong Housing Authority & Housing Department

Can members of the public lodge complaints to the Food and Environmental Hygiene Department if water dripping from air-conditioner causes nuisance to other people?

Food and Environmental Hygiene Department

Why do I have more than 1 priority for HOS 2019? What are the differences?

Hong Kong Housing Authority & Housing Department

What is the schedule of the Sale of Home Ownership Scheme 2019?

Hong Kong Housing Authority & Housing Department

According to ballot result, my number is among the top numbers in the list, why is my HOS 2019 priority so low?

Hong Kong Housing Authority & Housing Department

How to check the ballot result of HOS 2019 and my order for detailed vetting?

Hong Kong Housing Authority & Housing Department

Is one-person HOS applicant only entitled to choose a small flat?

Hong Kong Housing Authority & Housing Department

How to identify unauthorized building works?

Buildings Department

I am allotted with the quota of WSM 2019. How should I collect the Certificate of Eligibility to Purchase (White Form Status)

Hong Kong Housing Authority & Housing Department

How to check if I am allotted with the quota of WSM 2019?

Hong Kong Housing Authority & Housing Department

What are the schedule and quotas of the White Form Secondary Market Scheme 2019?

Hong Kong Housing Authority & Housing Department

How to check the ballot result of GSH 2019 and my order for detailed vetting?

Hong Kong Housing Authority & Housing Department

How to check my GSH 2019 application number?

Hong Kong Housing Authority & Housing Department

What is the schedule of Sale of Green Form Subsidised Home Ownership Scheme Flats 2019?

Hong Kong Housing Authority & Housing Department

How to check my HOS 2019 and/or WSM 2019 application number?

Hong Kong Housing Authority & Housing Department

What are the income and asset limits for the White Form applicants of HOS 2019 & applicants of WSM 2019?

Hong Kong Housing Authority & Housing Department

Why do I have to pay Rates? Can I lodge an objection?

Rating and Valuation Department

If my neighbour always smokes at home and the tobacco smoke spreads to my house, will the Tobacco and Alcohol Control Office accept the complaint?

Tobacco and Alcohol Control Office, Department of Health

What are the eligibility criteria of Guangdong Scheme? What is the amount of assistance payable?

Social Welfare Department

How to donate books to public libraries?

Leisure and Cultural Services Department

Who can prosecute people smoking in the statutory no smoking areas?

Tobacco and Alcohol Control Office, Department of Health

How to suggest a book for the public library to purchase?

Leisure and Cultural Services Department

How to apply for Public Transport Fare Subsidy Scheme?

Transport Department

Can I contact the Leisure and Cultural Services Department for matters relating to parks & sitting-out areas?

Leisure and Cultural Services Department

What locations are “Statutory No Smoking Areas”?

Tobacco and Alcohol Control Office, Department of Health

When can I collect the public transport fare subsidy?

Transport Department

Information on and special work arrangements for the participating departments of 1823

How to reserve books/materials from public libraries? What is the charge?

Leisure and Cultural Services Department

How to renew library books/materials borrowed from the public libraries?

Leisure and Cultural Services Department

What factors affect the rateable value of a property? How to make a request to Rating and Valuation Department for review of the rateable value?

Rating and Valuation Department

Where can I obtain the information about the records of subsidy amount and public transport expenses?

Transport Department

What kind of information is provided in land register? Can the public obtain relevant news information from the land register?

The Land Registry

I frequently find people smoking in bus terminuses and public transport interchanges, have they violated the law? Can I lodge a complaint?

Tobacco and Alcohol Control Office, Department of Health

How to handle animal nuisance caused by wild animals?

Agriculture, Fisheries and Conservation Department

What should I do if I lost books/materials borrowed from the public libraries? What penalty do I need to pay for it?

Leisure and Cultural Services Department

If my business/school/organisation would like to organise some publicity events related to smoking ban, would the Department of Health provide any assistance?

Tobacco and Alcohol Control Office, Department of Health

How to apply for cremation of dead bodies and book the date and time of cremation?

Food and Environmental Hygiene Department

How to access the property information (such as the age of the building, injunction order against sale of property or mortgage/charge)?

The Land Registry

What are the application procedures and the payment arrangement for Guangdong Scheme?

Social Welfare Department

Mission: Keep man-made slopes & retaining walls safe (I)

What are the suitable attire and gears for cycling?

Transport Department

Is "drink-cycling" an offence?

Transport Department

If I need to pay court fines or I have settled court fines by cheque within the last 7 working days, can I renew a full driving licence?

Transport Department

I have a driving licence issued by Mainland China/other countries, can I apply for direct issue of full Hong Kong driving licence without taking a driving test? - List of Recognised Countries / Places (displayed in stroke order)

Transport Department

What is the validity period and fee of driving licence?

Transport Department

If I need to pay court fines or I have settled court fines by cheque within the last 7 working days, can I renew a vehicle licence?

Transport Department

Examination Fees for Examinations at Government Vehicle Examination Centres

Transport Department

Examination Fees for Examinations at Designated Car and Light Goods Vehicle Testing Centres

Transport Department

Addresses of Government Vehicle Examination Centres and types of vehicles examined

Transport Department

Which types of vehicle are required to be examined for the purpose of vehicle licence renewal?

Transport Department

How to renew an expired vehicle licence?

Transport Department

How to renew a vehicle licence?

Transport Department

Is it illegal for a full driving licence holder to drive a vehicle with a “P” plate displayed?

Transport Department

New drivers have to know the “P”

Transport Department

How to apply for a full driving licence after the probationary driving period?

Transport Department

If there is any change in residential / correspondence address, how should a driving licence holder or a registered vehicle owner inform the Transport Department?

Transport Department

I have a driving licence issued by Mainland China/other countries, can I apply for direct issue of full Hong Kong driving licence without taking a driving test?

Transport Department

What are the requirements on the identity proof for the application of International Driving Permit?

Transport Department

What are the photographs requirements for the application of the International Driving Permit?

Transport Department

Which type of vehicles can I choose to drive when I apply for the International Driving Permit?

Transport Department

Which countries or places accept the international driving permit issued in Hong Kong (in the order of the number of strokes)?

Transport Department

Which countries or places accept the International Driving Permit issued in Hong Kong (in alphabetical order)?

Transport Department

How to reserve ordinary vehicle registration numbers with prefix other than "HK"/"XX" for auction?

Transport Department

How to reserve special vehicle registration numbers, or ordinary vehicle registration numbers with prefix "HK"/"XX" for auction?

Transport Department

How to reserve personalised vehicle registration numbers for auction?

Transport Department

Knowing how to change the ID of your vehicle

Transport Department

Is my ideal vehicle registration mark available?

Transport Department

What vehicle registration marks are available through auction?

Transport Department

How to assign a retained / auctioned vehicle registration mark to a vehicle?

Transport Department

How to retain a vehicle registration mark?

Transport Department

How to apply for an International Driving Permit (IDP)?

Transport Department

How often should fixed electrical installations be inspected and tested?

Electrical and Mechanical Services Department

What are the addresses, contact numbers and service hours of Licensing Offices of Transport Department?

Transport Department

What are the requirements on address proof about Transport Department Licensing?

Transport Department

How to renew a full driving licence?

Transport Department

What kinds of building works are subject to the control under the Minor Work Control System?

Buildings Department

Whall shall I do if wasps/wild bees nest is discovered?

Food and Environmental Hygiene Department

There is no refuse collection service near my home. How should I dispose household refuse?

Food and Environmental Hygiene Department

Which dates are statutory holidays?

Labour Department

How to lodge a complaint to the Food and Environmental Hygiene Department if the food consumed at a food premise is not hygienic?

Food and Environmental Hygiene Department

Where can I find information about individual road work, such as the purpose of the road work, completion date, etc.?

Highways Department

When should a local company file its annual return with the Companies Registry?

Companies Registry

Can I adopt a pet from Agriculture, Fisheries and Conservation Department?

Agriculture, Fisheries and Conservation Department

Should my dog be held on a leash and fitted with muzzle? Are there any other controls I should take?

Agriculture, Fisheries and Conservation Department

Where can I find the Post Offices or Street Posting Boxes? What is the opening hour of the Post Offices?

Hongkong Post

What are the addresses and the opening hours of Animal Management Centres?

Agriculture, Fisheries and Conservation Department

If I need to purchase or rent a private niche now, what should I do?

Food and Environmental Hygiene Department

Is a local company required to file its accounts together with the annual return?

Companies Registry

How to report littering from vehicle?

Food and Environmental Hygiene Department

How to find out about the cultural events/programmes organised by the Leisure and Cultural Services Department? How to purchase admission tickets?

Leisure and Cultural Services Department

Are all employees entitled to statutory holidays? Are employers required to have employees take leave on the day of statutory holiday?

Labour Department

How to apply for scattering of cremated ashes in Gardens of Remembrance?

Food and Environmental Hygiene Department

How to handle the body of dead animal?

Food and Environmental Hygiene Department

How to obtain information of a limited company?

Companies Registry

My property is located in an area with poor services. Why do I have to pay the same overall percentage charge of rates as areas with better services?

Rating and Valuation Department

What enforcement actions will be taken by the Buildings Department in respect of unauthorized building works?

Buildings Department

If I have not received or have lost the Demand Note for Government rent, what should I do?

Lands Department

How to apply for holding the ashes of the deceased in a niche managed by Food and Environmental Hygiene Department?

Food and Environmental Hygiene Department

How to check the status of delivery of a Outward International Courier Mail (i.e. Speedpost)?

Hongkong Post

How to check the status of delivery after a Local CourierPost Mail is mailed?

Hongkong Post

How to apply for the exemption examination for large dogs held by Agriculture, Fisheries and Conservation Department?

Agriculture, Fisheries and Conservation Department

How to check the audited accounts of a charitable fund-raising activity?

Social Welfare Department

What are the eligibility criteria of Disability Allowance? What is the amount of assistance payable?

Social Welfare Department

The Origin of Rating in Hong Kong

Rating and Valuation Department

According to the law, if you have premises or stores selling or supplying alcohol, you will need to display the prescribed notice. What are the legal requirements on the content and format of the notice?

Tobacco and Alcohol Control Office, Department of Health

Prior to purchasing a property, how can I check whether there is any unpaid Government rent?

Lands Department

How to compensate the Government for damage to traffic facilities due to traffic accident?

Highways Department

If one of the joint tenants of a property deceased, can his/her relatives submit the death certificate to the Land Registry directly for registration?

The Land Registry

What should I do if I lost my pet?

Agriculture, Fisheries and Conservation Department

What should I do if I find people smoking in no smoking areas under my management?

Tobacco and Alcohol Control Office, Department of Health

How to apply for road excavation permit if excavation works is required?

Highways Department

How to apply for scattering of cremated human ashes in Hong Kong waters?

Food and Environmental Hygiene Department

How to register to use the fitness room of the Leisure and Cultural Services Department?

Leisure and Cultural Services Department

How to book the recreation and sports facilities of the Leisure and Cultural Services Department via internet?

Leisure and Cultural Services Department

What is the eligibility criteria of Senior Citizen Card? How to apply?

Social Welfare Department

How to check the status of delivery of an Inward International Courier Mail?

Hongkong Post

How could a registered electrical worker inform the Electrical and Mechanical Services Department of his/her new address?

Electrical and Mechanical Services Department

What are the address, opening hours and entrance fee of Hong Kong Wetland Park? How to buy a ticket of the Park?

Agriculture, Fisheries and Conservation Department

By what time do I need to post a Local CourierPost so that it will be stamped a postmark on the day it is posted? When is the cut off time of mailing? When will a mail item reach the recipient?

Hongkong Post

Can I help preserve the safety of trees?

Greening, Landscape & Tree Management Section, Development Bureau

If I would like to put up some no smoking signs in premises under my management, can the Tobacco and Alcohol Control Office provide the materials?

Tobacco and Alcohol Control Office, Department of Health

How to claim reimbursement of course fee under Continuing Education Fund?

Working Family and Student Financial Assistance Agency

Are there any prohibitions on mail items?

Hongkong Post

Is it necessary for a registered electrical contractor to register for the branch office?

Electrical and Mechanical Services Department

How to seek help from Labour Department if employer and employee have a dispute?

Labour Department

How to apply for a replacement of the Periodic Test Certificate (WR2) endorsed by the Electrical and Mechanical Services Department?

Electrical and Mechanical Services Department

How to apply for or renew the electrical contractor registration?

Electrical and Mechanical Services Department

What are the eligibility criteria to claim reimbursement of course fee under Continuing Education Fund?

Working Family and Student Financial Assistance Agency

How to renew the electrical worker registration?

Electrical and Mechanical Services Department

Is it necessary for a registered electrical contractor to inform the Electrical and Mechanical Services Department of any change in the registered particulars?

Electrical and Mechanical Services Department

How to settle water seepage in residential flats?

Food and Environmental Hygiene Department

How to pay the rates and government rent?

Rating and Valuation Department

How to enrol on the recreation and sports activities in Leisure and Cultural Services Department?

Leisure and Cultural Services Department

How to register as an electrical worker or change the registered grade of electrical work application?

Electrical and Mechanical Services Department

What are the eligibility criteria for financial assistance for primary and secondary students ? How to apply?

Working Family and Student Financial Assistance Agency

Application for Public Housing and Purchase of Subsidised Housing

Culture, Libraries, Recreation and Sports

Public Transportation and Motoring Matters

Getting a Pet, Handling of Wild Animals & Insects

Cemeteries, Crematoria and Private Columbarium

Safety of Electricity and Electrical Appliances

Financial Assistance for Education and Working Family Allowance

Hong Kong Housing Authority & Housing Department

Food and Environmental Hygiene Department

Buildings Department

Rating and Valuation Department

Tobacco and Alcohol Control Office, Department of Health

Social Welfare Department

Leisure and Cultural Services Department

Transport Department

The Land Registry

Agriculture, Fisheries and Conservation Department

Electrical and Mechanical Services Department

Labour Department

Highways Department

Companies Registry

Hongkong Post

Lands Department

Greening, Landscape & Tree Management Section, Development Bureau

Working Family and Student Financial Assistance Agency

Hong Kong Public Holidays iCal

Subscribe Hong Kong Public Holidays iCal Public Holidays for 2021 Added Hong Kong Public Holidays iCal iCal is available in the following three language versions：English、Traditional Chinese

Complaint Form - Repair and Cleansing of Public Lighting Facilities

Complaint Form - Public Transport Services Staff & Service Quality

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1823 Chatbot

1823 Chatbot To promote government e-services, 1823 introduced the pilot Chatbot service adopting Artificial Intelligence in late 2019 to handle simple enquiries from the public

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