1823 Chatbot
1823 Chatbot To promote government e-services, 1823 introduced the pilot Chatbot service adopting Artificial Intelligence in late 2019 to handle simple enquiries from the public
Assistant Customer Service Supervisor (Operations)
Our Work Duties to handle enquiries and complaints from the public through telephone and other electronic means, such as email, fax, mobile apps, etc.; to assist Duty Manager to follow up
Customer Service Officer
Our Work We handle enquiries and complaints from the public through phone, email, etc. We manage calls and enquiries from all walks of life every day. Being different from other customer service
Customer Service Representative
Our Work We handle enquiries and complaints from the public through phone, email, etc. We manage calls and enquiries from all walks of life every day. Being different from other customer service
Assistant Customer Service Supervisor (Training)
and providing staff counseling. We work on shifts, including on Saturdays, Sundays and public holidays. You are required to work as scheduled in the event of inclement weather such as during typhoon and black
