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All51Rates & Government Rent12Change of Ownership or Correspondence Address1Government Rent collected by Lands Department9Working Family Allowance Scheme2Requisition for Particulars of Tenements (Form R1A)4Public Transport Fare Subsidy Scheme (PTFSS)1Home Ownership Scheme (HOS)2Recreation and Sports1Public Rental Housing (PRH)1Statutory Minimum Wage1White Form Secondary Market Scheme (WSM)1Sickness Allowance2Termination of Employment3Financial Assistance Schemes for Primary & Secondary Students2Annual Return and Accounts1Employees' Compensation2Comprehensive Social Security Assistance (CSSA) Scheme3Rest Days, Statutory Holidays and Paid Annual Leave2Land Registry1Disability Allowance1
How to pay the rates and government rent?
Rating and Valuation Department
Why do I still receive the rates demand note though a rates concession has been announced in the Budget?
Rating and Valuation Department
Is there any way I can obtain the rateable values of other properties?
Rating and Valuation Department
My property is located in an area with poor services. Why do I have to pay the same overall percentage charge of rates as areas with better services?
Rating and Valuation Department
Why do I have to pay Rates? Can I lodge an objection?
Rating and Valuation Department
The Origin of Rating in Hong Kong
Rating and Valuation Department
Is there any receipt for payment of rates and/or Government rent?
Rating and Valuation Department
How to change the payer's particulars shown on the Rates and Government Rent demand note?
Rating and Valuation Department
How to setup, cancel or modify the autopay instruction for Rates and Government Rent payments?
Rating and Valuation Department
What is the difference between the two Government Rents (either collected by Rating and Valuation Department and Lands Department)?
Rating and Valuation Department
What factors affect the rateable value of a property? How to make a request to Rating and Valuation Department for review of the rateable value?
Rating and Valuation Department
How many times should Rates and Government Rent be paid in a year? When do I receive the demand note? How to obtain replacement copy of a missing demand note?
Rating and Valuation Department

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Rates & Government Rent

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Rating and Valuation Department

Rating and Valuation Department

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382 327 Calls Answered within 12 Seconds (Planning Target) >=80% 74% Call Abandoned Rate <10% 9% Customer Satisfaction (5-point scale) >=4.0 4.55

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