13 Jul 2020 Mon

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Is there any way I can obtain the rateable values of other properties?

Rating and Valuation Department

My property is located in an area with poor services. Why do I have to pay the same overall percentage charge of rates as areas with better services?

Rating and Valuation Department

Why do I have to pay Rates? Can I lodge an objection?

Rating and Valuation Department

The Origin of Rating in Hong Kong

Rating and Valuation Department

Is there any receipt for payment of rates and/or Government rent?

Rating and Valuation Department

Why do I still receive the rates demand note though a rates concession has been announced in the Budget?

Rating and Valuation Department

How to change the payer's particulars shown on the Rates and Government Rent demand note?

Rating and Valuation Department

How to setup, cancel or modify the autopay instruction for Rates and Government Rent payments?

Rating and Valuation Department

How to pay the rates and government rent?

Rating and Valuation Department

What is the difference between the two Government Rents (either collected by Rating and Valuation Department and Lands Department)?

Rating and Valuation Department

What factors affect the rateable value of a property? How to make a request to Rating and Valuation Department for review of the rateable value?

Rating and Valuation Department

How many times should Rates and Government Rent be paid in a year? When do I receive the demand note? How to obtain replacement copy of a missing demand note?

Rating and Valuation Department

Rates & Government Rent

Rating and Valuation Department

Rating and Valuation Department

Service Performance

Calls Answered within 12 Seconds (Planning Target) >=80% 58% Call Abandoned Rate <10% 10% Customer Satisfaction (5-point scale) >=4.0 4.5 Average Call Handling

About Us

. Overseas Internet users should note that the telephone numbers and facsimile lines of Hong Kong are preceded by the area code "852". "$" in documents, unless specified, refers to Hong Kong dollars. The rate

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