Assistant Customer Service Supervisor (Training)
Our Work We assist in implementing the training plan for the contact centre (inclusive of providing training on customer service skills and system operation) and assist in monitoring service quality
Assistant Customer Service Supervisor (Operations)
Our Work Duties to handle enquiries and complaints from the public through telephone and other electronic means, such as email, fax, mobile apps, etc.; to assist Duty Manager to follow up
Information Available in Thai
Content to assist people of diverse race to use 1823 services is available in seven languages only (i.e. Indonesian, Hindi, Nepali, Punjabi, Tagalog, Thai or Urdu). Thai
Awards
Call Centre Association Awards 2018. In addition, our Assistant Customer Service Supervisor, Janice Ng, was presented the “Award for Officers of Public Organizations” at the Presentation Ceremony
Technical Support Officer
; provide problem analysis and basic troubleshooting to system problem; escalate problems to vendors’ second-tier support if necessary; and assist in system development. We work on irregular shifts
