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About Us
Our Work 1823 is managed by the Efficiency Office to provide a round-the-clock one-stop service to answer enquiries for %n% participating departments and to receive complaints, suggestions
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Customer Service Officer
Our Work We handle enquiries and complaints from the public through phone, email, etc. We manage calls and enquiries from all walks of life every day. Being different from other customer service
Technical Support Officer
Our Work We provide end-user support on applications, desktop PC and IT infrastructure system; manage the operation and maintenance of various computers, communication servers and network equipment
Assistant Customer Service Supervisor (Training)
Our Work We assist in implementing the training plan for the contact centre (inclusive of providing training on customer service skills and system operation) and assist in monitoring service quality
