1823 Chatbot To promote government e-services, 1823 introduced the Chatbot service adopting Artificial Intelligence in late 2019 to handle simple enquiries from the public. At present

Our Work We handle enquiries and complaints from the public through phone, email, etc. We manage calls and enquiries from all walks of life every day. Being different from other customer service

and Public Holidays: Closed (Note: Office hours are subject to the announcement by relevant Departments. Please refer to websites of relevant Departments or Press release of the Government.) To book

offered by Government departments, public companies, private and commercial establishments. Hong Kong residents aged 65 or above are eligible for the Card. Application procedures Application form

and providing staff counseling. The job holder may be required to work on shifts, including Saturdays, Sundays and public holidays. He/She is also required to work in inclement weather such as during typhoon