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1823 Chatbot To promote government e-services, 1823 introduced the Chatbot service adopting Artificial Intelligence in late 2019 to handle simple enquiries from the public. At present

Our Work We handle enquiries and complaints from the public through phone, email, etc. We manage calls and enquiries from all walks of life every day. Being different from other customer service

Our Work We handle enquiries and complaints from the public through phone, email, etc. We manage calls and enquiries from all walks of life every day. Being different from other customer service

and providing staff counseling. The job holder may be required to work on shifts, including Saturdays, Sundays, public holidays and irregular hours. He/She is also required to work in inclement weather

, including overnight shifts, on Saturdays, Sundays and public holidays as well as in inclement weather such as during typhoon and black rainstorm. Other Development Opportunities You may consider applying