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Information related to participating departments of 1823GSHHOSWSMRatesTextbook AssistanceWorking Family AllowanceOld Age AllowanceAnnual LeaveSick LeavePublic Rental HousingContract TerminationSocial Security Driving Licence RenewalInternational Driving PermitPublic Transport Fare Subsidy

Related FAQ

Total 130 results

All130Working Family Allowance Scheme3Financial Assistance Schemes for Pre-primary Level Students4Financial Assistance Schemes for Primary & Secondary Students2Continuing Education Fund3Financial Assistance Schemes for Post-secondary & Tertiary Level Students1Comprehensive Social Security Assistance (CSSA) Scheme5Home Ownership Scheme (HOS)3Public Rental Housing (PRH)8Old Age Allowance4Disability Allowance5Registration of Electrical Worker3Sickness Allowance2Minor Works Control System1Guangdong Scheme2Employees' Compensation3Deduction of Wages1Sending Mail4White Form Secondary Market Scheme (WSM)4Information on and special work arrangements for the participating departments of 18231Recreation and Sports4Private Columbarium1Road Works2Unauthorised Building Works (UBW)8Register as Minor Works Contractors1Alteration work in existing buildings or flats2Traffic Facility2Rest Days, Statutory Holidays and Paid Annual Leave3Termination of Employment11Water Dripping or Water Seepage2Library Services2Application for Inclusion in the List of Architectural and Associated Consultants for Building Projects1Disposal of Cremated Ashes2Statutory Minimum Wage4Driving Licence4International Driving Permit 3Public Transport Fare Subsidy Scheme (PTFSS)1Vehicle Licence2Regulations on the sale or supply of alcohol1Getting a pet3Slope2Land Registry2Rates & Government Rent1Trees1Cremation Service1Disposal of Household Refuse1Senior Citizen Card1Wasps/Wild Bees Disinfestation Services1Vehicle Registration Mark3Registration of Electrical Contractor2Periodic Test for Fixed Electrical Installations2
What is the amount of Allowances for the Working Family Allowance Scheme?
Working Family and Student Financial Assistance Agency
What are the eligibility criteria of the Working Family Allowance Scheme?
Working Family and Student Financial Assistance Agency
How to apply for the Working Family Allowance Scheme? What documentary proof needs to be submitted with the application?
Working Family and Student Financial Assistance Agency
What is the Method of Assessment and Level of Assistance for the Kindergarten and Child Care Centre Fee Remission Scheme?
Working Family and Student Financial Assistance Agency
What are the application procedures of the Kindergarten and Child Care Centre Fee Remission Scheme?
Working Family and Student Financial Assistance Agency
What are the eligibility criteria for financial assistance for primary and secondary students ? How to apply?
Working Family and Student Financial Assistance Agency
How to claim reimbursement of course fee under Continuing Education Fund?
Working Family and Student Financial Assistance Agency
What are the eligibility criteria to claim reimbursement of course fee under Continuing Education Fund?
Working Family and Student Financial Assistance Agency
How to check the validity and the unclaimed balance of my Continuing Education Fund account?
Working Family and Student Financial Assistance Agency
How does successful applicants of the Kindergarten and Child Care Centre Fee Remission Scheme receive tuition fee remission?
Working Family and Student Financial Assistance Agency
What are the eligibility criteria for the Kindergarten and Child Care Centre Fee Remission Scheme?
Working Family and Student Financial Assistance Agency
Does Student Finance Office provide any online service for applicants to view their application status?
Working Family and Student Financial Assistance Agency
When will applicants of financial assistance for primary and secondary students received payment? How can they know the payment has been released?
Working Family and Student Financial Assistance Agency
What are the eligibility criteria of Comprehensive Social Security Assistance (CSSA)? What is the amount of assistance payable?
Social Welfare Department
According to ballot result, my number is among the top numbers in the list, why is my HOS 2019 priority so low?
Hong Kong Housing Authority & Housing Department
Can PRH applicants and family members deduct contribution to the Mandatory Provident Fund themselves when they report income?
Hong Kong Housing Authority & Housing Department
If a recipient of Comprehensive Social Security Assistance / Old Age Living Allowance / Old Age Allowance / Disability Allowance passed away, how should his relatives or friends report the situation or suspend payment of the allowance?
Social Welfare Department
How are registered electrical workers graded? What qualifications are required for each grade? What kind of electrical works can be conducted by the workers of the respective grades?
Electrical and Mechanical Services Department
Am I still eligible to apply for CSSA if I have a job? If I am a CSSA recipient, will the amount of assistance be affected if I find a new job with income?
Social Welfare Department
How to calculate sickness allowance?
Labour Department
What kinds of building works are subject to the control under the Minor Work Control System?
Buildings Department
What are the eligibility criteria of Guangdong Scheme? What is the amount of assistance payable?
Social Welfare Department
What compensation should an employer pay to the family member(s) of an employee who dies as a result of a work injury?
Labour Department
While receiving Social Security Allowance, i.e. Old Age Living Allowance / Old Age Allowance / Disability Allowance, how many days am I allowed to be out of Hong Kong? How to calculate the number of days of absence?
Social Welfare Department
What are the Income and Total Net Asset Limits for application of public housing?
Hong Kong Housing Authority & Housing Department
How to register as an electrical worker or change the registered grade of electrical work application?
Electrical and Mechanical Services Department
In what circumstances can an employer deduct the salary of an employee?
Labour Department
Are there any prohibitions on mail items?
Hongkong Post
What are the income and asset limits for the White Form applicants of HOS 2019 & applicants of WSM 2019?
Hong Kong Housing Authority & Housing Department
Is the employee entitled to sickness allowance if a medical certificate can be presented?
Labour Department
What are the eligibility criteria of Old Age Allowance? What is the amount of assistance payable?
Social Welfare Department
Information on and special work arrangements for the participating departments of 1823
What are the eligibility criteria of Disability Allowance? What is the amount of assistance payable?
Social Welfare Department
What are the address, opening hours and entrance fee of Hong Kong Wetland Park? How to buy a ticket of the Park?
Agriculture, Fisheries and Conservation Department
Is XX a licensed columbarium operating legally?
Food and Environmental Hygiene Department
How are the Public Rental Housing estates in Hong Kong distributed? Is there any district restriction for PRH applicants in selecting the location of PRH flats?
Hong Kong Housing Authority & Housing Department
What are the application procedures and the payment arrangement for Disability Allowance?
Social Welfare Department
What is the definition of ‘severely disabled’ under the Disability Allowance?
Social Welfare Department
What are the eligibility criteria for application of public rental housing?
Hong Kong Housing Authority & Housing Department
How can PRH applicants change address / add or delete family members?
Hong Kong Housing Authority & Housing Department
What are the application procedures and the payment arrangement for Old Age Allowance?
Social Welfare Department
How to apply for road excavation permit if excavation works is required?
Highways Department
Where can I find information about individual road work, such as the purpose of the road work, completion date, etc.?
Highways Department
If I cannot afford to clear the unauthorized building works according to the Orders/Warning Notices because of financial difficulty, is there any loan that I can apply for?
Buildings Department
Do property owners need to inform the Buildings Department when the rectification of unauthorized building works is completed?
Buildings Department
How to make an appeal against the decision of the Buildings Department regarding the order/warning notice?
Buildings Department
Can I ask for permission to postpone the deadline of my unauthorized building works rectification work?
Buildings Department
I received an order/a warning notice from the Buildings Department. Is it necessary for me to employ authorized persons to conduct the clearance work?
Buildings Department
If the unauthorized building works have been completed, can I seek approval from the Buildings Department so that the UBW can become legal?
Buildings Department
What enforcement actions will be taken by the Buildings Department in respect of unauthorized building works?
Buildings Department
How to identify unauthorized building works?
Buildings Department
How to register as Minor Works Contractors?
Buildings Department
What compensation should an employer pay to an employee who sustained permanent total/partial incapacity as a result of a work injury?
Labour Department
How to apply for alteration or addition work in existing buildings (including installation of glass panels, advertisement signboards and TV display on external walls)?
Buildings Department
If I want to alter the partition or the use of my flat / shop (such as changing the bathroom into a study), do I need to obtain approval from the Buildings Department?
Buildings Department
What compensation should an employer pay to an employee who sustained temporary incapacity as a result of a work injury?
Labour Department
Why do I have more than 1 priority for HOS 2019? What are the differences?
Hong Kong Housing Authority & Housing Department
What are the application procedures and the payment arrangement for Comprehensive Social Security Assistance Scheme?
Social Welfare Department
I am allotted with the quota of WSM 2019. How should I collect the Certificate of Eligibility to Purchase (White Form Status)
Hong Kong Housing Authority & Housing Department
How can I make requests regarding street lighting, e.g. request for additional/reduced lighting, change of street light location, etc.?
Highways Department
How to compensate the Government for damage to traffic facilities due to traffic accident?
Highways Department
If the employer requires the employee to work on a statutory holiday, what arrangement should be made?
Labour Department
Are all employees entitled to statutory holidays? Are employers required to have employees take leave on the day of statutory holiday?
Labour Department
What should I pay attention to upon termination of employment?
Labour Department
How to settle water seepage in residential flats?
Food and Environmental Hygiene Department
What are the schedule and quotas of the White Form Secondary Market Scheme 2019?
Hong Kong Housing Authority & Housing Department
How to renew library books/materials borrowed from the public libraries?
Leisure and Cultural Services Department
What are the application procedures and the payment arrangement for Guangdong Scheme?
Social Welfare Department
Is it necessary for an architectural and associated consultant to register, before the consultant can undertake consultancies for building projects of the Government?
Architectural Services Department
How to check Public Rental Housing allocation status?
Hong Kong Housing Authority & Housing Department
What is the permissible limit of absence from Hong Kong during receipt of payment for CSSA recipients? How to calculate the number of days of absence? For elderly CSSA recipients, will their CSSA eligibility be affected if they reside in China for a long period?
Social Welfare Department
How to apply for scattering of cremated human ashes in Hong Kong waters?
Food and Environmental Hygiene Department
How to check if I am allotted with the quota of WSM 2019?
Hong Kong Housing Authority & Housing Department
Which types of employees are not covered by the Employment Ordinance?
Labour Department
Is it illegal for a full driving licence holder to drive a vehicle with a “P” plate displayed?
Transport Department
How to apply for an International Driving Permit (IDP)?
Transport Department
When can I collect the public transport fare subsidy?
Transport Department
If I need to pay court fines or I have settled court fines by cheque within the last 7 working days, can I renew a vehicle licence?
Transport Department
How to apply for Public Rental Housing?
Hong Kong Housing Authority & Housing Department
According to the Dutiable Commodities (Amendment) Ordinance 2018 (Cap. 109), sale and supply of intoxicating liquor to persons under the age of 18 in the course of business is prohibited. What is the definition of “intoxicating liquor”? What is the scope of the law?
Tobacco and Alcohol Control Office, Department of Health
What are the supporting documents for PRH application?
Hong Kong Housing Authority & Housing Department
Which countries or places accept the International Driving Permit issued in Hong Kong (in alphabetical order)?
Transport Department
If I need to pay court fines or I have settled court fines by cheque within the last 7 working days, can I renew a full driving licence?
Transport Department
If the employee is laid off, is the employee entitled to severance payment? How to calculate the amount?
Labour Department
Should my dog be held on a leash and fitted with muzzle? Are there any other controls I should take?
Agriculture, Fisheries and Conservation Department
By what time do I need to post a Local Ordinary Mail so that it will be stamped a postmark on the day it is posted? When is the cut off time of mailing? When will a mail item reach the recipient?
Hongkong Post
Mission: Keep man-made slopes & retaining walls safe (II)
How to compute the amount of minimum wage? How to determine whether the wages meet the minimum wage?
Labour Department
What is the coverage of the Minimum Wage Ordinance?
Labour Department
What kind of information is provided in land register? Can the public obtain relevant news information from the land register?
The Land Registry
Can members of the public lodge complaints to the Food and Environmental Hygiene Department if water dripping from air-conditioner causes nuisance to other people?
Food and Environmental Hygiene Department
If the employee is dismissed by redundancy, is the employee entitled to severance payment? How to calculate the amount?
Labour Department
How to inform Agriculture, Fisheries and Conservation Department for change of dog owner?
Agriculture, Fisheries and Conservation Department
I have submitted document to the Land Registry for registration. How long will the Land Registry take to complete registration and return the document? Do I need to collect the registered documents by myself?
The Land Registry
Which type of vehicles can I choose to drive when I apply for the International Driving Permit?
Transport Department
How to apply for or renew a dog licence?
Agriculture, Fisheries and Conservation Department
How many times should Rates and Government Rent be paid in a year? When do I receive the demand note? How to obtain replacement copy of a missing demand note?
Rating and Valuation Department
Are there any greening plans in Hong Kong?
How to renew the electrical worker registration?
Electrical and Mechanical Services Department
Upon termination of employment, what are the obligations and entitlements of employer and employee? (Applicable to employees employed under continuous contract)
Labour Department
What is Continuous Contract?
Labour Department
How to apply for cremation of dead bodies and book the date and time of cremation?
Food and Environmental Hygiene Department
Mission: Keep man-made slopes & retaining walls safe (I)
By what time do I need to post a Local CourierPost so that it will be stamped a postmark on the day it is posted? When is the cut off time of mailing? When will a mail item reach the recipient?
Hongkong Post
How to check the ballot results of the Community Recreation and Sports Programmes organized by Leisure and Cultural Services Department? How can successful applicants enroll the activities?
Leisure and Cultural Services Department
When terminating employment contract, is the employee entitled to payment in lieu of untaken annual leave? How to calculate the amount?
Labour Department
How many days of paid annual leave should be granted to an employee? Can an employer make payment to an employee in lieu of annual leave?
Labour Department
There is no refuse collection service near my home. How should I dispose household refuse?
Food and Environmental Hygiene Department
When terminating employment contract, how to calculate the notice period or payment in lieu of notice?
Labour Department
What is the eligibility criteria of Senior Citizen Card? How to apply?
Social Welfare Department
Can I contact the Leisure and Cultural Services Department for matters relating to parks & sitting-out areas?
Leisure and Cultural Services Department
By what time do I need to post a International Ordinary Post (Surface or Air Mail) mail item so that it will be stamped a postmark on the day it is posted? When is the cut off time of mailing? When will a mail item reach the recipient?
Hongkong Post
Whall shall I do if wasps/wild bees nest is discovered?
Food and Environmental Hygiene Department
How to assign a retained / auctioned vehicle registration mark to a vehicle?
Transport Department
How to retain a vehicle registration mark?
Transport Department
How to apply for scattering of cremated ashes in Gardens of Remembrance?
Food and Environmental Hygiene Department
How to reserve books/materials from public libraries? What is the charge?
Leisure and Cultural Services Department
How to apply for a full driving licence after the probationary driving period?
Transport Department
How to renew a full driving licence?
Transport Department
Is it necessary for a registered electrical contractor to register for the branch office?
Electrical and Mechanical Services Department
When terminating employment contract, what is the deadline for employer to make termination payments to employee? If employer fails to pay by deadline, how to claim for the payment?
Labour Department
How to reserve personalised vehicle registration numbers for auction?
Transport Department
How to renew a vehicle licence?
Transport Department
When terminating employment contract, is the employee entitled to severance payment? How to calculate the amount?
Labour Department
How to seek help from Labour Department if employer and employee have a dispute?
Labour Department
How to apply for a replacement of the Periodic Test Certificate (WR2) endorsed by the Electrical and Mechanical Services Department?
Electrical and Mechanical Services Department
How to apply for or renew the electrical contractor registration?
Electrical and Mechanical Services Department
When terminating employment contract, is the employee entitled to long service payment? How to calculate the amount?
Labour Department
How often should fixed electrical installations be inspected and tested?
Electrical and Mechanical Services Department
How to enrol on the recreation and sports activities in Leisure and Cultural Services Department?
Leisure and Cultural Services Department

Related Service Categories

Total 16 results

Financial Assistance for Education and Working Family Allowance
Social Security
Application for Public Housing and Purchase of Subsidised Housing
Safety of Electricity and Electrical Appliances
Employment and Employees' Rights
Buildings Works & Buildings Projects
Postal Services
Others
Culture, Libraries, Recreation and Sports
Cemeteries, Crematoria and Private Columbarium
Traffic Facility & Road Works
Environmental and Food Hygiene
Public Transportation and Motoring Matters
Getting a Pet, Handling of Wild Animals & Insects
Land Registry & Tenancy Matters
Rates & Government Rent

Related Departments

Total 16 results

Working Family and Student Financial Assistance Agency

Working Family and Student Financial Assistance Agency

Social Welfare Department

Social Welfare Department

Hong Kong Housing Authority & Housing Department

Hong Kong Housing Authority & Housing Department

Electrical and Mechanical Services Department

Electrical and Mechanical Services Department

Labour Department

Labour Department

Buildings Department

Buildings Department

Hongkong Post

Hongkong Post

Agriculture, Fisheries and Conservation Department

Agriculture, Fisheries and Conservation Department

Food and Environmental Hygiene Department

Food and Environmental Hygiene Department

Highways Department

Highways Department

Leisure and Cultural Services Department

Leisure and Cultural Services Department

Architectural Services Department

Architectural Services Department

Transport Department

Transport Department

Tobacco and Alcohol Control Office, Department of Health

Tobacco and Alcohol Control Office, Department of Health

The Land Registry

The Land Registry

Rating and Valuation Department

Rating and Valuation Department

Other Results

Total 8 results

About Us

Our Work 1823 is managed by the Efficiency Office to provide a round-the-clock one-stop service to answer enquiries for %n% participating departments and to receive complaints, suggestions

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will allow you to hold down the Ctrl key (Command key on a Macintosh) and press the + or - key to increase or decrease the text size, and 0 to go back to the default size. On a smartphone or a tablet, you can

Customer Service Officer

Our Work We handle enquiries and complaints from the public through phone, email, etc. We manage calls and enquiries from all walks of life every day. Being different from other customer service

Technical Support Officer

Our Work We provide end-user support on applications, desktop PC and IT infrastructure system; manage the operation and maintenance of various computers, communication servers and network equipment

Assistant Customer Service Supervisor (Training)

Our Work We assist in implementing the training plan for the contact centre (inclusive of providing training on customer service skills and system operation) and assist in monitoring service quality

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