Skip to main content
  • Step 1
  • Step 2
  • Step 3
  • Step 4
Only for reporting non-emergency cases. For emergency, please call 999 direct.
Where is the problem?

(1) Please drag the pin over the map to pinpoint the location (not applicable to mobile devices)
(2) To mark the location quickly, you can type in the address and then search

What is the problem of the tree?
The tree has fallen down
The tree may fall down
The tree may be unhealthy
The tree has overgrown branches
Others (Please specify)
Are there any of these facilities around the tree?
Tree pit
Tree Pit
Irrigation faucet
Tree fences
TreeFence1 TreeFence2
None of the above
Any more information?
Additional Details
(Maximum 1,500 characters)

File Upload
You can provide further information (such as photos) about your report by uploading here. We accept at most 5 files and/or 4MB in total. For larger size files, please send to

How can we contact you?

Best time to call:
approximately 8:00 AM - 12:00 noon
approximately 12:00 noon - 6:00 PM
approximately 6:00 PM - 10:00 PM
approximately 10:00 PM - 12:00 midnight
approximately 12:00 midnight - 8:00 AM
I agree to disclose the personal data (including name, email address and telephone number) to:
the 1823, and the relevant Government departments, related organisations and Contractors
the 1823
for handling this case.
1823 has appointed Policy 21 Limited to conduct a survey on 1823’s performance to handle citizens’ enquiries and complaints. If you agree to join this survey, Policy 21 may contact you directly. Do you agree to join the survey?
Report Preview
Where is the problem?

What is the problem?

Additional infomation
Uploaded Files

Your contact information

Thank You! Thank you for your submission. The 1823 will ensure that your request is acted on properly by the responsible Bureaux or Departments.

Submission Date & Time:
Submission ID:
You may check the progress of your case by email, by phone to 1823 or by SMS to 6163 1823 by providing the Submission ID above.