Customer Service Officer
Our Work
We handle enquiries and complaints from the public through phone, email, etc. We manage calls and enquiries from all walks of life every day. Being different from other customer service centres, 1823 will provide you with sufficient opportunities to get familiar with the organizational structure and functions of the government as well as specialist knowledge related to different government departments. Comprehensive on-the-job training will be provided to you. Working with 1823 will enable you to acquire customer service skills, enhance your ability to communicate effectively and broaden your horizon.
We work on shifts, including on Saturdays, Sundays and public holidays as well as overnight shifts (5 days’ overnight duty in around 2 months). If you would like to take rest days on different days, working on shifts may fit you better. In order to ensure that round-the-clock service be provided to the public, you will need to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm.
Sharing by Colleagues
Only Chinese version is available.
Other Development Opportunities
You may consider applying for the following posts when vacancy is available.
Manager (Operations) - Starting salary is $62,170
Assistant Manager (Operations) - Starting salary is $34,170
Customer Service Supervisor (Operations) - Starting salary is $28,860
Assistant Customer Service Supervisor (Operations) - Starting salary is $20,390
Customer Service OfficerEntry Requirements and Salary
The salary of a Customer Service Officer depends on his/her qualifications -
| Basic requirement | Be a permanent resident of the Hong Kong Special Administrative Region at the time of appointment | ||||
| Other requirements | Have got 5 subjects, including Chinese Language and English Language at Level 2/ Grade E or above in HKCEE/HKDSEE or equivalent; | OR | Have got 4 subjects, including English Language at Level 2/ Grade E or above in HKCEE/HKDSEE or equivalent; | OR | Have got 4 subjects, including Chinese Language at Level 2/ Grade E or above in HKCEE/HKDSEE or equivalent; |
Speak fluent English and Cantonese (fluent Putonghua is an advantage) | Speak fluent English (fluent Catonese is an advantage) | Speak fluent Cantonese (fluent Putonghua is an advantage) | |||
| Be familiar with PC applications and have Chinese word processing speed of 10 words per minute is preferred | Be familiar with PC applications and have English word processing speed of 20 words per minute is preferred | Be familiar with PC applications and have Chinese word processing speed of 10 words per minute is preferred | |||
| Salary | Under training - $15,780 per month; after training - $18,580 per month; additional hours of work is applied - up to $24,050 per month | Under training - $14,130 per month; after training - $16,600 per month; additional hours of work is applied - up to $21,470 per month | Under training - $14,130 per month; after training - $16,600 per month; additional hours of work is applied - up to $21,470 per month | ||
Preference will be given to candidates with working experience in customer service. Continuous employment will be given to those who pass the post-training assessments.
Apply Now
For further details on the application procedures and entry requirements, please visit Civil Service Bureau's website. Closing date for application is 20 May 2024. Interviews will be arranged in late May 2024. Successful candidates are required to assume duty in early June 2024 the earliest and are subject to deployment to the 1823 offices in Yau Ma Tei or Cheung Sha Wan. Candidates selected for interview will normally receive an invitation by email in about 2 to 3 weeks from the closing date for application.
For enquiries, please call 2928 6997.
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