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In this platform we are trying to present public information in a more easily understood format and to make it easier for you to submit information or pictures that help us understand your concerns. Please explore the platform and share with us your ideas about how we can develop this site and improve public services for you.
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In this part of the platform we aim to provide topical information about subjects on which 1823 frequently gets calls. We aim to provide information that helps you understand the subject more fully. We aim to help you make enquiries, reports or complaints through easy-to-use forms that allow you to link to maps and upload pictures, helping us to understand and address your concerns better. We also welcome your ideas on how we can develop this site further and help improve services for you.

1823 Frequently Asked Questions

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Senders can track a mail item using the mail tracking service of Hongkong Post, except the following types of mail item.

  1. Outward international ordinary surface mail / air mail (i.e. The mail item does not have an item number.)
  2. Inward international ordinary surface mail / air mail (i.e. The mail item does not have an item number.)
  3. Mail items returned from overseas without any item number

    All overseas postal administrations will not help track an item if no item number is available. For mail items returned from overseas without any item number, if the sender would like to know the reason for non-delivery, he / she is advised to send a copy of the front and back of the envelope of the returned mail item to the addressee and ask the addressee to check with his / her local postal service provider.

What type of mail do you want to track?

  • Local mail (Local CourierPost mail excluded). Please click here.　
  • Local CourierPost mail. Please click here.
  • Outward international surface or air parcel, registered mail, or insured mail. Please click here.
  • Outward international courier mail (i.e. Speedpost). Please  click here.
  • Outward international mail returned from overseas (with item number). To enquire about the reason for non-delivery, please  click here.
  • Inward international mail with item number (i.e. parcel, registered mail, insured mail or international courier mail). Please  click here.

 

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