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1823 Mobile App - ''Tell me@1823''

New logo Tell me@1823

 

About “Tell me@1823” 

1823, operated by the Efficiency Office of the Hong Kong Special Administrative Region Government, answers enquiries for 23 participating Government departments and receives complaints, suggestions and compliments about any area of government services. 

“Tell me@1823” serves as an alternative to the phone calls, allowing you to contact 1823 at any time. Since its launch, there has been a considerable increase in downloads and usage. To further enhance user experience, a newly designed “Tell me@1823” v2 mobile app is now available.
 

Preview

 

Old logo Tell me@1823

Important message to users of older versions (before 2.0)

Older versions of “Tell me@1823” have ceased case submission and follow-up function since 21 July 2022. 1823 will continue to handle the cases you submitted through older versions of the mobile app and reply to you. If you need to submit new cases to 1823, you are welcome to download the new version of the app. 

Please note: The old version of the mobile app and records of previously submitted cases will not be automatically updated to the new version of the app. If you wish to keep record of the cases you submitted through the old mobile app, please do not delete the old mobile app.

 

Download

Latest version: 2.0.2

Download on the App Store Get it on Google Play Explore it on AppGallery

 

Operation system requirements

  • iOS: iOS 12.0/iPadOS 13.0 or above
  • Android: Android 8.1 or above
  • Huawei: Android(EMUI) 8.1 to 11.0

Users of other mobile devices may use the web version of our e-forms on 1823 Online, which also supports uploading of files for case submission.
 

 

Functions

  • Tell 1823 the details of your request - by text or by voice recording
  • Submit complaints of different topics with ease using simple forms
  • Take a photo or video - they are worth a thousand words
  • Use the location service to mark the case location on a map
  • Save your cases as drafts for editing and submission later
  • Save your contact information so that you don't have to input again next time
  • View your case history, check replies from the departments, follow up on the cases, or inform 1823 to close the cases
  • Auto information search - get relevant information for simple enquiries from 1823 Online search engine
  • Lock “Tell me@1823” according to your personal settings to protect your data
     

 

FAQ

You may download “Tell me@1823” for free from App Store, Play Store or AppGallery, but you should be mindful that your mobile network service provider may charge you for using the mobile data network. When using roaming services in regions outside Hong Kong, you may have to bear additional data roaming service charges for using “Tell me@1823”.

If you cannot find an appropriate topic for your case, please scroll to the bottom of the page and tap “Others”. Please provide details, such as date and time, of your case as far as possible to speed up handling of your case. 

Others

You can input a maximum of 1500 bytes of characters (about 500 Chinese characters or 1500 English characters), and upload a maximum of 10 photos, videos or files. The total size of all files (including voice recordings) to be uploaded cannot exceed 15MB.

With the map function in “Tell me@1823”, you can specify the case location or lamp post number manually. 

Search by location

Search by lamp post number

Additionally, you can enable location service on your mobile device to let “Tell me@1823” determine your current location. “Tell me@1823” only records the location of reported cases with your consent at the time the case is made. It does not track the whereabouts of individuals.

You may also provide textual description of the case location in “Additional Location Information”.

Additional location information

Please go to the Settings of your mobile device and check if you have allowed “Tell me@1823” to access the relevant functions.

After adding a photo, you may tap the pencil icon ( Annotate ) to annotate the photo, and use the rotation function ( Rotate ) to change the orientation of the photo.
After adding a photo or video, you can add or update the caption in the text box at the bottom of the page. 

Edit photos and add captions

The verification step is to prevent malicious use of “Tell me@1823” and submission of case in mass volume.

You may save your unfinished submission by tapping “Save as draft” at the bottom of the report form and exit at any time. 

Previous, next and save as draft button

To continue the submission, please go to the “Drafts” page for all saved drafts.

A message that reads “Case submitted successfully” and a transaction reference number will be shown upon successful submission of a case. 

Case submitted successfully

You may also check the details and status of successfully submitted cases in “My Cases”. The milestones of case progress are “Submitted”, “In Progress” and “Processed” respectively. You can use the search, filter and sort functions at the top of the page to locate the relevant cases. When there is a new reply to your case, a push notification will be sent to you (push notification has to be enabled beforehand). You can check the replies to the relevant cases in “My Cases”.

Please note that department(s) may reply to you directly through other channels (e.g. phone or email). In this case, the relevant replies will not be shown in “Tell me@1823”. However, you are still able to find the updated status of the relevant cases in “My Cases”.

If you wish to provide supplementary information on your submitted cases, please go to “My Cases”, select the relevant case and then tap “Follow up” in the “Case Summary” page. If the issue has been resolved or you do not want to pursue it further, please tap “End Case” to close the case. No further updates on all the issues mentioned in the case will be provided by department(s) after receiving the request of closing the case.

End case and follow up

When entering your question in “Required information” field, the system will, based on your inputs, display 1823 webpages that may answer your enquiry.

You may turn on the security lock to protect your case and personal data stored in “Tell me@1823”. Upon turning on the security lock, you will have to unlock by entry of passcode or biometrics stored in the device to open “Tell me@1823”.

Some functions of “Tell me@1823”, such as map, push notification and verification code, may not function properly in other regions outside Hong Kong.

We value your feedback on “Tell me@1823”. Please go to “Settings” and tap “Feedback on Tell me@1823” for completing the questionnaire.

 

 

Last update: 16 Sep 2022