Request for Service/Complain

If you need to report a water main burst or an emergency related to water supply, you may contact Water Supplies Department at 2824 5000, and after selecting your preferred language, press “0—0” for a more direct response.

* Required

Subject of Service Request/Complaint

Other Complaints

Have you submitted a case to 1823 regarding the same topic? *

Yes

Case Information *

Maximum 1500 bytes of characters (about 1500 English characters or 500 Chinese characters)

Case Location

Click on the related location on the map,
or press to use current location

If the location cannot be clearly indicated on the map, you may provide additional information in the "Case Information".

Photo/File Upload

Select or drag and drop files to here

Total size no more than 25MB

Please do not include any sensitive personal information, for example: names, phone numbers, addresses, Hong Kong Identity Card (HKID) numbers, etc. If you need to upload larger and/or more attachments, please use smaller attachments or submit in batches.

Last Review Date: 1 Sep 2025