About Us
Our Work
1823, managed by the Digital Policy Office, provides a round-the-clock one-stop service.
- 1823 handles enquiries, compliments and suggestions for 23 participating departments and receives complaints about any areas of government services. For complaints, we will record the case details and refer the cases to the appropriate bureaux / departments. The relevant bureaux / departments will decide how to follow up and respond. 1823 will track the progress of the department’s reply and, upon request by bureaux or departments, convey its reply to the complainant.
- For cases outside the scope of 1823’s service (e.g. enquiries, compliments and suggestions concerning non-participating bureaux and departments), we will provide the contact information of the relevant bureau / department for citizens to contact directly.
For complaints about any bureaux and departments, 1823 will refer them to the relevant bureaux or departments for consideration and action.
1823 Service Charter
We aim to make the best use of our available resources to provide efficient, effective and high quality service to the public. To achieve this objective, we need full cooperation from members of the public in the discharge of our functions. 1823 has drawn up the following Service Charter:
Our Commitments:
Serve you with courtesy and respect;
- Protect your privacy and personal information;
- Provide information to your enquiries; and
- Keep track of the progress of department’s reply to your case and follow it up with the concerned department.
Your Responsibilities:
- Treat our staff with courtesy and respect;
- State clearly your issues and provide sufficient information so that we and the concerned department can follow up your case; and
- Not to abuse the use of public resources, including lodging repetitive, unreasonable, frivolous or vexatious cases.
We do not accept any act or behaviour that disrupts our normal operation or causes nuisance or disturbance to our staff. We may cease serving you if you lodge a case with abusive, insulting, obnoxious, offensive, threatening or vicious content, tone or language.
Request for Information
Requests for information or records (e.g. Voice Record) may be made by e-mail to tellme@1823.gov.hk or by post to PO Box 1823 Tsuen Wan Post Office. Records produced would be charged at cost and the processing time is around 10 calendar days.
The following items will be charged at cost:
- Voice record in CD-ROM - Each CD-ROM $87.00
- Case record in hardcopies - Each page (A4 size paper) $1.50
The information will be released when the requisite payment has been made.
About This Site
This website is produced and maintained by the Digital Policy Office, the Government of the Hong Kong Special Administrative Region.
Overseas Internet users should note that the telephone numbers and facsimile lines of Hong Kong are preceded by the area code "852". "$" in documents, unless specified, refers to Hong Kong dollars. The rate is approximately US$1=HK$7.80.