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About Us

Our Work

1823 is managed by the Efficiency Office to provide a round-the-clock one-stop service to answer enquiries for 23 participating departments and to receive complaints, suggestions and compliments about any area of Government services. For complaints, we will record the case details and refer the cases to the appropriate departments (or bureaux). The relevant department will decide how to follow up and respond.  1823 will monitor the progress of the department’s reply and, upon request by bureaux or departments, convey its reply to the complainants.

1. SubmitYou submit an enquiry, complaint, suggestion or compliment to 1823.
2. ReferFor enquiries related to 23 participating departments, 1823 will provide the answers direct.  For enquiries related to the services of other departments, since 1823 does not have the relevant information, we will only provide the contact information of the departments so that you can ask them directly.

For unresolved enquiries, as well as complaints, suggestions and compliments, 1823 will refer them to the relevant bureaux or departments for consideration and action.
3. HandleThe concerned department will handle the case as soon as possible upon receipt of the case.  The handling time varies according to the case type and nature.
4. ReplyYou will be notified of the result as soon as possible after the bureaux or departments have followed up on the case.

Our Story 

about us

2001

Establishment of 1823

Handled enquiries and complaints for five departments, including Food and Environmental Hygiene Department, Transport Department, Buildings Department, Electrical and Mechanical Services Department and Highways Department.

「1823」Received the 1st Million Enquiry Call

2005

Received the one-millionth call to 1823

Received the one-millionth enquiry call to 1823 during Christmas.

推出網頁及網上表格

2006

Launch of the website and online forms

Provided on the internet the information of 1823 and allowed citizens to submit enquiries, complaints, suggestions and compliments related to government services online.

為所有決策局及部門接收投訴

2009

Received complaints of all government bureaux and departments

Received complaints on all government services and ensured the complaints were referred to the appropriate department for investigation and follow up.

擴展線上服務

2011

Expansion of online services

Launched the 1823 Online website, mobile application “Tell me @ 1823” and 1823 Online Facebook page.  Citizens could contact 1823 conveniently anytime through different channels.

第22個參與部門加入1823

2014

The 22nd participating department joined 1823

With the participation of the Housing Department, the number of participating departments of 1823 increased to 22.

推出全新的1823網站

2019

Launch of the new 1823 website

The 1823 website adopted a new design which improves the experience of mobile device users. Dynamic e-forms were provided to facilitate case reporting.

 

 

Request for Information

Requests for information or records (e.g. Case Summary, Voice Record) may be made by e-mail to tellme@1823.gov.hk or by post to PO Box 1823 Tsuen Wan Post Office. Records produced would be charged at cost and the processing time is around 10 calendar days.

The following items will be charged at cost:

  • Voice record in CD-ROM - Each CD-ROM $66.00
  • Case record in hardcopies - Each page $1.30

The information will be released when the requisite payment has been made.

 

About This Site

This website is produced and maintained by the Efficiency Office, the Government of the Hong Kong Special Administrative Region.

Overseas Internet users should note that the telephone numbers and facsimile lines of Hong Kong are preceded by the area code "852". "$" in documents, unless specified, refers to Hong Kong dollars. The rate is approximately US$1=HK$7.80. 

Last update: 4 Oct 2019