Awards

1823 colleagues has been working wholeheartedly to handle public enquiries and complaints effectively.  The tireless efforts of our colleagues in providing quality service has been fully recognized through many awards won by colleagues in 2024.

This year records the 19th consecutive year of 1823 staff to receive The Ombudsman's Award for Officers of Public Organisations, demonstrating recognitions and commendations from the general public, departments and organisations, as well as the office of the Ombudsman on the professional service of 1823 colleagues.

Tim YU, Customer Service Officer of 1823 (right), receives the The Ombudsman’s Award 2024 for Officers of Public Organisations from Mr. Jack CHAN, The Ombudsman (left)

1823 also received the Bronze Awards for Customer Centre Training Professional of the Year and Inbound Customer Contact Professional of the Year at the 25th Hong Kong Customer Contact Association Awards Ceremony, signifying the hard work in providing quality training of 1823 to frontline staff, and the professional service provided by our customer service team to the public.

Helen LIU (sixth from the left), the Bronze Award winner for Inbound Customer Contact Professional of the Year and Suki CHAN (sixth from the right), the Bronze Award winner for Customer Centre Training Professional of the Year of the Hong Kong Customer Contact Association Awards 2024