1823 has been working closely with various government departments to handle public enquiries and complaints effectively through different channels. The efforts and good work of our colleagues can be seen in the awards and recognitions received over the years. The following is the awardees' sharing -
Queenie Wong, winner of the “Hong Kong Customer Contact Association Award 2022” - Bronze Award for Inbound Contact Centre Team Leader of the Year
It is my greatest honour to represent 1823 in the HKCCA Award 2022 and I am excited to be one of the winners of the Inbound Contact Centre Team Leader of the Year. This is a valuable opportunity to share my story with the judging panel and the other participants. It is a wonderful journey with fun and memory. This award is a milestone of my career in the customer service and motivation for me to continue committing and devoting myself in providing quality services to the Hong Kong citizens.
Eric Cheung, winner of the “Hong Kong Customer Contact Association Award 2022” - Bronze Award for Inbound Contact Centre Representative of the Year
I am honoured to have the opportunity to represent 1823 of the Efficiency Office in the competition. I am very grateful for other talents who shared their service experience and the valuable advice given by the judging panel which has benefited me a lot. I have broadened my horizon through the competition and will continue to strive for improving myself and providing quality service to the public.
Wing Chung, winner of the “Hong Kong Customer Contact Association Award 2022” - Bronze Award for Inbound Contact Centre Representative of the Year
I am very honoured to have the opportunity to represent 1823 in the competition. This is the recognition of my dedication in delivering outstanding service to Hong Kong citizens. I would like to express my heartfelt gratitude to the judging panel for giving their comments and other participants for sharing their work experience, which has benefited me a lot. The valuable experience gained from the competition has furnished my knowledge to perform better in serving the public.
Alice Lam, winner of “The Ombudsman’s Awards 2022 for Officers of Public Organisations”
It is a great pleasure and honour for me to receive this award from the Office of the Ombudsman. This is a recognition of my performance and also an appreciation of 1823’s work in handling public enquiries and complaints. I would like to express my sincere gratitude to my supportive colleagues in 1823 and the related departments. All of these have made the efficient handling of cases possible. Many thanks to 1823 for giving me this opportunity to serve the community and I will keep up the work to provide quality services to the public.