Awards

1823, as a frontline contact centre of the Digital Policy Office serving the public, has actively introduced innovative technologies in recent years to enhance the service experience and operational efficiency. Thanks to the efforts and good work of our colleagues, 1823 has won different awards and its achievements have been recognised.

1823 was bestowed with Customer Services Award at the 28th Presentation Ceremony of the Ombudsman Awards in recognition of its quality services to the public in handling enquiries, service requests and complaints. 1823 staff also received The Ombudsman’s Awards for Officer of Public Organisations.

Customer Services Award of The Ombudsman's Awards 2025 for Public Organisations

Rita Tang, winner of The Ombudsman’s Awards 2025 for Officer of Public Organisations