What's new

Public Holidays for 2026 is now available in 1823 Hong Kong Public Holidays iCal

19/05/2025

• 1823 Hong Kong Public Holidays iCal now provides public holidays data for 2024-26. You are welcome to subscribe to our iCal. For users who have already subscribed to our iCal, your mobile devices will automatically update the information of public holidays for 2023-25 to information of 2024-26 after synchronisation.

1823 Mobile App has launched version 2.1.15

24/4/2025

• 1823 Mobile App has launched version 2.1.15 to fix an issue where photos cannot be attached on certain devices and improve the program stability. You are welcome to download our mobile app.

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Intelligent Interoperability between the 1823 Chatbot and the GovHK Chatbot

22/04/2025

• We have enabled intelligent interoperability between 1823 Chatbot Tammy and GovHK Chatbot Bonny to strengthen Tammy's capability to handle enquiries related to electronic forms. 
• You may chat with Tammy on 1823 Online and 1823 mobile app.

1823 Colleagues win Ombudsman's Award for Officers of Public Organisations and several customer service awards

05/11/2024

• 1823 staff received the Ombudsman's Award 2024 for Officers of Public Organisations for the 19th consecutive year.  1823 also received the Bronze Awards for Customer Centre Training Professional of the Year and Inbound Customer Contact Professional of the Year at the 25th Hong Kong Customer Contact Association Awards Ceremony.
• For details, please click here.

Chatbot Tammy now answers all FAQs under 1823 scope of service

23/09/2024

• From September 2024, Chatbot Tammy can answer enquiries about all frequently asked questions of 23 participating departments. New topics include Employment and Employees' Rights, Financial Assistance for Education and Working Family Allowance, Social Security, Public Transportation and Motoring Matters, Postal Services, as well as Culture, Libraries, Recreation and Sports. 
• You can chat with Tammy on 1823 Online and Tell me@1823 mobile app.

1823 has participated in the "SMS Sender Registration Scheme"

29/04/2024

• To help members of the public identify the SMS messages issued by 1823, 1823 has participated in the "SMS Sender Registration Scheme" of the Office of the Communications Authority.  Starting from 30 April 2024, 1823 will use the sender ID of "#1823_SMS" for issuing SMS messages.

1823 wins Ombudsman's Award for Public Organisations and several customer service awards

22/11/2023

• 1823 was bestowed with The Ombudsman's Award for Public Organisations at the presentation ceremony of the 26th Ombudsman Awards in recognition of its quality services to the public. 1823 staff also received The Ombudsman's Award for Officer of Public Organisations for the 18th consecutive year.  Separately, 1823 also received the Silver Award for Best Customer Centre in Technology Application and the Bronze Award for Best Customer Centre in Digital Transformation at the 24th Hong Kong Customer Contact Association Awards Ceremony. 

About the Old “Tell me@1823” Mobile App

26/04/2023

• 1823 has launched a newly designed 1823 Mobile App on 21 July 2022 and case submission and follow-up functions in the old mobile app have been de-supported since then. Starting from 15 May 2023, the server hosting the old app will cease operation and outdated notice will be displayed. Under certain circumstances, the mobile app may not work.

• You are welcome to download the new app “1823” or use other channels to contact us to continue using our service.

• Please note that the records of cases submitted through the old app will not be automatically migrated to the new app.  Please save your case records if necessary.