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join usAssistant Customer Service Supervisor (Training)Technical Support OfficerCustomer Service Officer

With the concerted efforts of colleagues in different positions, 1823 is able to provide round-the-clock one-stop service to citizens: 

  • Customer Service Officers (CSO) handle calls and contacts from citizens every day, answer their enquiries and receive their complaints, suggestions or compliments on all government services.
  • Assistant Customer Service Supervisors (Training) provide comprehensive trainings and guidance to enable the CSOs to provide accurate government information for citizens and to refer cases to appropriate departments for follow-up in a professional manner. 
  • Technical Support Officers assist in managing and monitoring various Information and Communications Technology systems so that colleagues can serve the citizens more quickly and conveniently.

Besides, colleagues of administrative support team and business process re-engineering team also play indispensable roles in the daily operation of 1823.


Job Vacancies

1823 invites you to join our professional team!

Assistant Manager (Operations)
  1. To assist in managing the complaint handling of the centre; and conduct reviews for service quality enhancement, including planning and implementation of improvement measures.
  2. To assist in managing the centre’s daily operation and to lead, supervise and coach teams of staff to achieve performance targets.
  3. To assist in handling and monitoring cross-departmental complaints received from different channels.
  4. To monitor case escalation and liaise with coordinators of relevant government bureaux/departments.
$30,930 - $41,970 per month 9 Dec 2020
17 : 00 : 00
Customer Service Officer
  1. Handling public enquiries or complaints from the public through phone and email. 
$16,810 per month after the training 30 Nov 2020
17 : 00 : 00