About Us
Our Work
1823 is managed by the Efficiency Office to provide a round-the-clock one-stop service to answer enquiries for 23 participating departments and to receive complaints, suggestions and compliments about any area of Government services. For complaints, we will record the case details and refer the cases to the appropriate departments (or bureaux). The relevant department will decide how to follow up and respond. 1823 will monitor the progress of the department’s reply and, upon request by bureaux or departments, convey its reply to the complainants.
For unresolved enquiries, as well as complaints, suggestions and compliments, 1823 will refer them to the relevant bureaux or departments for consideration and action.

Request for Information
Requests for information or records (e.g. Voice Record) may be made by e-mail to tellme@1823.gov.hk or by post to PO Box 1823 Tsuen Wan Post Office. Records produced would be charged at cost and the processing time is around 10 calendar days.
The following items will be charged at cost:
- Voice record in CD-ROM - Each CD-ROM $66.00
- Case record in hardcopies - Each page (A4 size paper) $1.40
The information will be released when the requisite payment has been made.

About This Site
This website is produced and maintained by the Efficiency Office, the Government of the Hong Kong Special Administrative Region.
Overseas Internet users should note that the telephone numbers and facsimile lines of Hong Kong are preceded by the area code "852". "$" in documents, unless specified, refers to Hong Kong dollars. The rate is approximately US$1=HK$7.80.