Assistant Customer Service Supervisor (Operations)
Our Work
Duties
- to handle enquiries and complaints from the public through telephone and other electronic means, such as email, fax, mobile apps, etc.; and
- to assist Duty Manager to follow up requests from the public and Government departments; and
- to conduct briefings for Customer Service Officers (CSOs); and
- to mentor for CSOs.
Working hours and location
The job holder is required to work on shifts, including Saturdays, Sundays, public holidays, overnight shifts and irregular hours. He/She is also required to work in inclement weather such as during typhoons and black rainstorms. Successful candidate is required to assume duty at short notice and is subject to deployment to any offices of 1823 in any district of Hong Kong.
Sharing by Colleagues
Only Chinese version is available.
Other Development Opportunities
You may consider applying for the following posts when vacancy is available.
Manager (Operations) - Starting salary is $62,170
Assistant Manager (Operations) - Starting salary is $34,170
Customer Service Supervisor (Operations) - Starting salary is $28,860
Assistant Customer Service Supervisor (Operations)Entry Requirements
To be a Assistant Customer Service Supervisor (Operations), you should
Be a permanent resident of the Hong Kong Special Administrative Region at the time of appointment;
Have got 5 subjects, including Chinese Language and English Language at Level 2/ Grade E or above in HKCEE/HKDSEE or equivalent;
Have 2 years of full-time working experience in call centre / contact centre;
Speak fluent English and Cantonese (fluent Putonghua is an advantage); and
Be familiar with PC applications.
Salary and Benefits
The monthly salary is $20,390 - $24,100. Upon satisfactory completion of the full contract period, a gratuity may be granted to the appointee who has consistently achieved a high standard of performance and conduct. The amount will be the sum which, when added to Government’s contribution to the Mandatory Provident Fund Scheme as required by the Mandatory Provident Fund Schemes Ordinance (Cap. 485), will not exceed 10% of the total basic salary drawn during the contract period.
Apply Now
For further details on the application procedures and entry requirements, please visit Civil Service Bureau's website. Closing date for application is 6 May 2024. Selected candidates for interview will normally receive an invitation by email in about 3 to 4 weeks from the closing date for application.
For enquiries, please call
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