Assistant Customer Service Supervisor (Training)
Our Work
We assist in implementing the annual training plan for the contact centre (inclusive of providing training on customer service skills and system operation) and in monitoring service quality and providing staff counseling.
The job holder is required to work on shifts, including Saturdays, Sundays, public holidays and irregular hours. He/She is also required to work in inclement weather such as during typhoons and black rainstorms. The successful candidate may be required to assume duty at short notice and is subject to deployment to any offices of 1823 in any district of Hong Kong.
Other Development Opportunities
You may consider applying for the following posts when vacancy is available.
Entry Requirements
To be an Assistant Customer Service Supervisor (Training), you should
Be a permanent resident of the Hong Kong Special Administrative Region at the time of appointment;
Have got 5 subjects, including Chinese Language and English Language at Level 2/ Grade E or above in HKCEE/HKDSEE or equivalent;
Have 2 years of full-time working experience in call centre / contact centre;
Be fluent in English and Cantonese, fluency in Putonghua is an advantage; and
Be familiar with PC applications
Preference will be given to candidates with training experience in call centre / contact centre.
Salary and Benefits
The monthly salary is $21,000. A successful candidate will be entitled to paid annual leave of ten days. Upon satisfactory completion of the full 1-year Non-Civil Service Contract, 10% gratuity may be granted to the appointee who has consistently achieved a high standard of performance and conduct.
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