Assistant Customer Service Supervisor (Training)
We assist in implementing the annual training plan for the contact centre (inclusive of providing training on customer service skills and system operation) and monitoring service quality and providing staff counseling.
The job holder may be required to work on shifts, including Saturdays, Sundays and public holidays. He/She is also required to work in inclement weather such as during typhoon and black rainstorm.
Other Development Opportunities
You may consider applying for the following posts when vacancy is available.
To be an Assistant Customer Service Supervisor (Training), you should
Be a permanent resident of the Hong Kong Special Administrative Region at the time of appointment;
Have got 5 subjects, including Chinese Language and English Language at Level 2/ Grade E or above in HKCEE/HKDSEE or equivalent;
Have 2 years of full-time working experience in call centre / contact centre;
Be fluent in English and Cantonese, fluency in Putonghua is an advantage; and
Be familiar with PC applications
Preference will be given to candidates with training experience in call centre / contact centre.
Salary and Benefits
The monthly salary is $18,450. A successful candidate will be entitled to paid annual leave of ten days. Upon satisfactory completion of the full 1-year Non-Civil Service Contract, 10% gratuity may be granted to the appointee who has consistently achieved a high standard of performance and conduct.
For further details on the application procedures and entry requirements, please visit Civil Service Bureau's website. Closing date for application is 7 July 2021. Selected candidates for interview will normally receive an invitation by email in about 3 to 4 weeks from the closing date for application. Successful candidates may be required to assume duty at short notice and are subject to deployment to any offices of 1823 in any district of Hong Kong.
For enquiries, please call 2928 6997.
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