1823 Chatbot
Hello everyone, I am Tammy, the 1823 Chatbot. You can reach me by visiting the 1823 website, or using the 1823 Mobile App. I will continuously learn and improve, so please stay tuned for updates!
Frequently Asked Questions
To align with the Government’s strategy to revamp the e-Government services, 1823 has launched a Chatbot service in late 2019. By utilizing artificial intelligence technologies, Tammy attempts to handle simple enquiries.
Tammy answers frequently asked questions under the scope of service of 1823, including the application for International Driving Permit (IDP), Old Age Allowance (OAA), Dog Licence, and registration of electrical workers (REW).
We have also enabled intelligent interoperability between Tammy and the GovHK Chatbot Bonny to strengthen Tammy's capability to handle enquiries related to electronic forms.
The name “Tammy” originates from our email address “tellme@1823.gov.hk” and mobile app name “Tell me@1823”.
Chatbot Tammy supports Traditional Chinese, Simplified Chinese, and English conversations in text. You can select the desired language at the top-left corner of the chat window to communicate with Tammy. You can also use the voice input function of your smartphone, tablet, or other smart devices to convert your speech into text to communicate with Tammy.
Chatbot Tammy also provides service in Cantonese through the 1823 telephone hotline, and can handle enquiries regarding the application for International Driving Permit (IDP) and reports on faulty street lights.
You may interact with Chatbot Tammy on commonly used browsers, including Google Chrome, Safari, and Mozilla Firefox.
On the 1823 Online website, you can find Chatbot Tammy’s icon on the homepage, Service Categories pages, the list of participating departments, search result pages, and some frequently asked questions pages. Once you enter the relevant page, you may click on the Chatbot Tammy icon at the bottom right corner to chat with Tammy. In the 1823 Mobile App, you may find Chatbot Tammy’s icon at the bottom left corner of the “Ask” page.
Your browser retains the conversation history of your interaction with Chatbot Tammy on the same day for your reference.
To clear the conversation history, click on the reset button located at the top right corner of the chat window. The system will also automatically delete any conversation history from before the current day.
To protect your privacy, especially when using a public computer, please do not provide any personally identifiable information, such as your name and contact details, during the conversation with chatbot.
Unless you click the reset button in the top right corner of the conversation window or switch languages using the language toggle in the top left corner, your browser will retain the conversation content with Tammy on the same day. However, any conversation history prior to that day will be automatically cleared. To protect your privacy, especially when using a public computer, please refrain from providing any personal data (including names and contact details) in the conversation with chatbot. Please also remember to reset the conversation and close the active browser to clear all conversation content when you leave the computer.
To improve the performance of Tammy, the computer system will record conversations with each user. We do not proactively collect any data that can identify users. To protect your privacy, please refrain from providing any personal data (including names and contact details) in the conversation with chatbot.
If you are using the Google Chrome browser, you may click the save chat history button in the menu which is located at the bottom left corner of the conversation window, and choose to print the conversation by selecting the printer option or save it as a PDF file. If you are using a different browser, you may copy the relevant text information and save it using other applications.
1823 does not provide real-time online live-chat service. If you wish to contact our Customer Service Officer directly, please call 1823. To protect your privacy, please refrain from providing any personal data (including names and contact details) in the conversation with chatbot.
Chatbot Tammy will not transfer the conversation content to 1823 Customer Service Officer. If you need 1823 to follow up a case, please use the 1823 mobile app. To protect your privacy, please refrain from providing any personal data (including names and contact details) in the conversation with chatbot.
We welcome your valuable suggestions for Chatbot Tammy to help us to improve the service.
For the website version of Chatbot Tammy, you may click here and provide your opinions.
As for the hotline version of Chatbot Tammy, your call will be routed to the survey system where you can rate Tammy’s performance, after informing Tammy that you have no further questions.