Complaint Channels

Sort by Bureaux/Departments

Agriculture, Fisheries and Conservation Department

Agriculture, Fisheries and Fresh Food Wholesale Markets

Agriculture, Fisheries and Conservation Department
Address: 5/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon
Tel: 1823
Fax: 2311 3731
Email: mailbox@afcd.gov.hk

Inspection and Quarantine of Animals and Plants

Management of Country Parks, Special Areas (e.g. Lion Rock Country Park, Tai Po Kau Special Area), Marine Parks and Marine Reserves

Management of Hong Kong Wetland Park

Address: Hong Kong Wetland Park, Wetland Park Road, Tin Shui Wai, N.T.
Tel: 1823
Fax: 3152 2668
Email: info@wetlandpark.gov.hk

Nature Conservation

Architectural Services Department

Design, Construction and Maintenance of Government Buildings and Facilities (excluding Public Housing)

Architectural Services Department
Address: Queensway Government Offices, 66 Queensway, Hong Kong
Tel: 2867 3628 (handled by 1823 Call Centre)
Fax: 2801 4711
Email: archsd@archsd.gov.hk
Website: https://www.archsd.gov.hk

New Works Sites of Architectural Services Department

Architectural Services Department
Address: Queensway Government Offices, 66 Queensway, Hong Kong
Tel: 2523 7017 (during office hours)
Email: archsd@archsd.gov.hk
Website: https://www.archsd.gov.hk

Audit Commission

Audit Services

Audit Commission
Address: 6/F, High Block, Queensway Government Offices, 66 Queensway, Hong Kong
Tel: 2867 3423
Fax: 2824 2087
Email: enquiry@aud.gov.hk
Website: https://www.aud.gov.hk

Auxiliary Medical Service

First Aid Coverage and Training

Auxiliary Medical Service
Address: Auxiliary Medical Service Headquarters, 81 Princess Margaret Road, Homantin, Kowloon, Hong Kong
Tel: 2762 2033
Fax: 2715 0245
Email: info@ams.gov.hk
Website: https://www.ams.gov.hk

Belt and Road Office

Policy Matters on Belt and Road

Belt and Road Office
Address: Belt and Road Office, 26/F Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 3655 4819
Fax: 2568 2099
Email: bro@cedb.gov.hk

Buildings Department

Advertisement Signboards

Buildings Department
Address: G/F, Buildings Department Headquarters, North Tower, West Kowloon Government Offices, 11 Hoi Ting Road, Yau Ma Tei, Kowloon
Tel: 2626 1616
Fax: 2537 4992
Email: enquiry@bd.gov.hk
Website: https://www.bd.gov.hk

Building Records Viewing/ Copying Services

Buildings Department
Address: 2/F, Buildings Department Headquarters, North Tower, West Kowloon Government Offices, 11 Hoi Ting Road, Yau Ma Tei, Kowloon
Tel: 2626 1207
Fax: 2625 4367
Email: enquiry@bd.gov.hk
Website: https://www.bd.gov.hk

Building Safety Loan Scheme

Building/Slope/Fire Safety

Emergency Services relating to Building Safety

Licensing Advisory Services (Building Safety on Premises for Use as Licensed Premises)

New/Alterations and Additions Building Works

Registration of Authorised Persons, Registered Structural Engineers, Registered Geotechnical Engineers, Registered General Building Contractors and Registered Specialist Contractors

Site Monitoring

Census and Statistics Department

Government Statistical Surveys

Service Manager (Survey Matters)
Census and Statistics Department
Address: 11/F, Trade and Industry Tower, 3 Concorde Road, Kowloon, Hong Kong
Tel: 3903 7238
Fax: 2805 6105
Email: survey@censtatd.gov.hk

Appeal
Complaints Liaison Officer
Census and Statistics Department
Address: 21/F, Wanchai Tower, 12 Harbour Road, Wan Chai, Hong Kong
Tel: 2802 0548
Fax: 2824 1003
Email: dclo@censtatd.gov.hk

Processing of Import/Export Declarations and Cargo Manifests

Service Manager (Trade Matters)
Census and Statistics Department
Address: 17/F, Wanchai Tower, 12 Harbour Road, Wan Chai, Hong Kong
Tel: 2582 4900
Fax: 2824 2782
Email: trade@censtatd.gov.hk

Appeal
Complaints Liaison Officer
Census and Statistics Department
Address: 21/F, Wanchai Tower, 12 Harbour Road, Wan Chai, Hong Kong
Tel: 2802 0548
Fax: 2824 1003
Email: dclo@censtatd.gov.hk

Statistical Matters (e.g. provision of statistics, promotion of statistical literacy)

Service Manager (General)
Census and Statistics Department
Address: 21/F, Wanchai Tower, 12 Harbour Road, Wan Chai, Hong Kong
Tel: 2582 4004
Fax: 2119 0161
Email: gen-enquiry@censtatd.gov.hk

Appeal
Complaints Liaison Officer
Census and Statistics Department
Address: 21/F, Wanchai Tower, 12 Harbour Road, Wan Chai, Hong Kong
Tel: 2802 0548
Fax: 2824 1003
Email: dclo@censtatd.gov.hk

Chief Executive's Office

Chief Executive's Office
Address: Tamar, Hong Kong
Tel: 2878 3300
Fax: 2509 0580
Email: ceo@ceo.gov.hk
Website: https://www.ceo.gov.hk

Chief Secretary for Administration's Office

Chief Secretary for Administration's Office
Address: 25/F, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 2810 3568
Fax: 2882 0099
Email: cso@cso.gov.hk
Website: https://www.cso.gov.hk

Chief Secretary for Administration's Office (Administration Wing)

Archival Records

Government Records Service, Administration Wing, Chief Secretary for Administration's Office
Address: 3/F, Hong Kong Public Records Building, 13 Tsui Ping Road, Kwun Tong, Kowloon
Tel: 2195 7760
Fax: 2142 5756
Email: grsinfo@grs.gov.hk
Website: https://www.grs.gov.hk

Consular Matters

Protocol Division, Administration Wing, Chief Secretary for Administration's Office
Address: 5/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 3655 4762
Fax: 2801 4642
Email: protocol@cso.gov.hk
Website: http://www.protocol.gov.hk

Public Meetings/ Processions in Tamar Central Government Offices and new Central Government Offices Press Card for Reporters

Departmental Administration Unit, Administration Wing, Chief Secretary for Administration's Office
Address: Room 306, 3/F, East Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 2810 2009
Fax: 2845 2091
Email: admwing@cso.gov.hk
Website: https://www.admwing.gov.hk

Uses of the Flags and Emblems

Protocol Division, Administration Wing, Chief Secretary for Administration's Office
Address: 5/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 2810 3005
Fax: 2801 4642
Email: protocol@cso.gov.hk
Website: https://www.protocol.gov.hk

Civil Aid Service

Band Performance, Crowd Management/ Flood Rescue/ Landslip Rescue/ Typhoon Manning/ Fire Fighting/ Country Park and Hiking Trails Patrolling/ Oil Spills Cleaning up and Other Natural and Man-made Disasters, Mountain Search and Rescue, Youth Development, Joining the CAS as Members

Civil Aid Service
Address: Civil Aid Service Headquarters, 8 To Wah Road, Yaumatei, Kowloon
Tel: 2805 6020
Fax: 2576 3021
Email: casenq@cas.gov.hk

Civil Aviation Department

Aircraft Noise

Aircraft Noise Complaint Office, Civil Aviation Department
Address: Civil Aviation Department Headquarters, 1 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong
Tel: 2769 6969
Fax: 2795 8469
Email: aircraftnoise@cad.gov.hk
Website: https://www.cad.gov.hk

General Civil Aviation Matters

Public Relations Office, Civil Aviation Department
Address: Civil Aviation Department Headquarters, 1 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong
Tel: 2910 6352
Fax: 2234 9431
Email: enquiry@cad.gov.hk
Website: https://www.cad.gov.hk

Civil Engineering and Development Department

Geotechnical Services (except Slope Safety), Fill Management, Port and Marine Services, Explosives, Blasting, Quarries and Work Sites of Civil Engineering and Development Department

Civil Engineering and Development Department
Address: 14/F, Civil Engineering and Development Building, 101 Princess Margaret Road, Ho Man Tin, Kowloon
Tel: 8108 8199 (handled by 1823 Call Centre)
Fax: 2714 0140
Email: enquiry@cedd.gov.hk
Website: http://www.cedd.gov.hk

Slope Safety

Civil Engineering and Development Department
Tel: 2885 5888 (handled by 1823 Call Centre)
Fax: 2760 1823
Email: tellme@1823.gov.hk
Website: http://www.cedd.gov.hk

Civil Service Bureau

Policy Matters on Management of the Civil Service

Civil Service Bureau
Address: 9/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 2810 3446
Fax: 2868 5069
Email: csbcomp@csb.gov.hk
Website: https://www.csb.gov.hk

Commerce and Economic Development Bureau

Commerce and Economic Development

Commerce and Economic Development Bureau
Address: 22/F-23/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 3655 5413
Fax: 2840 1621
Email: enquiry@cedb.gov.hk
Website: https://www.cedb.gov.hk

Companies Registry

Company Registration and Search of Company Information

Companies Registry
Address: 14/F, Queensway Government Offices, 66 Queensway, Hong Kong
Tel: 2867 4570 (Customer Services Manager) / 2867 2600 (handled by 1823 Call Centre)
Fax: 2596 0585
Email: crenq@cr.gov.hk
Website: https://www.cr.gov.hk

Appeal
Write to the Registrar of Companies

Constitutional and Mainland Affairs Bureau

Discrimination against Gender Identity and Sexual Orientation

Gender Identity and Sexual Orientation Unit, Constitutional and Mainland Affairs Bureau
Tel: 2810 3205
Fax: 2523 0565
Email: gisou@cmab.gov.hk
Website: https://www.cmab.gov.hk

Policy Matters on Constitutional Affairs

Constitutional and Mainland Affairs Bureau
Tel: 2810 2059
Fax: 2179 5284
Email: cmabenq@cmab.gov.hk
Website: https://www.cmab.gov.hk

Policy Matters on Mainland Affairs and External Affairs

Constitutional and Mainland Affairs Bureau
Tel: 2810 2059
Fax: 2179 5284
Email: cmabenq@cmab.gov.hk
Website: https://www.cmab.gov.hk

Policy Matters on Rights of the Individual and Access to Government Information

Constitutional and Mainland Affairs Bureau
Tel: 2810 2059
Fax: 2179 5284
Email: cmabenq@cmab.gov.hk
Website: https://www.cmab.gov.hk

Correctional Services Department

Penal Administration, Offender Rehabilitation and Correctional Services Industries

Correctional Services Department
Address: 4/F, Oi Kwan Court, 28 Oi Kwan Road, Wanchai, Hong Kong
Tel: 24-hour Hotline 2574 3505 (with voice mail service outside office hours)
Fax: 2893 4006
Email: ciu@csd.gov.hk
Website: https://www.csd.gov.hk
Service Counter: Correctional Services Department, 4/F, Oi Kwan Court, 28 Oi Kwan Road, Wanchai, Hong Kong (Monday to Friday 8:30 am - 5:45 pm; Closed on Saturdays, Sundays and public holidays)

Appeal
For check and balance, the findings of the investigation are examined by the Correctional Services Department Complaints Committee. The discontented parties of their aggrieved cases may appeal to Correctional Services Department Complaints Appeal Board.

Culture, Sports and Tourism Bureau

Culture, Sports and Tourism

Culture, Sports and Toursim Bureau
Address: 21/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 3655 5640
Fax: 2827 6646
Email: cstbenq@cstb.gov.hk
Website: https://www.cstb.gov.hk

Government Funding Schemes in support of Creative Industries Sectors other than Film and Design Industries

CreateSmart Initiative, the Cultural and Creative Industries Development Agency
Address: 30/F, Immigration Tower, 7 Gloucester Road, Wanchai, Hong Kong
Tel: 2294 2774 (for non-design-related initiative) / 2294 2786 (for design-related initiative)
Fax: 3165 1389
Email: createsmart@ccidahk.gov.hk
Website: https://www.ccidahk.gov.hk

Government Funding Schemes in support of Design Industry

CreateSmart Initiative (Design), the Cultural and Creative Industries Development Agency
Address: 30/F, Immigration Tower, 7 Gloucester Road, Wanchai, Hong Kong
Tel: 2294 2786
Fax: 3165 1389
Email: createsmart@ccidahk.gov.hk
Website: https://www.ccidahk.gov.hk

Government Funding Schemes in support of Film Industry

Film Services Office, the Cultural and Creative Industries Development Agency
Address: 40/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong
Tel: 2594 0474 / 2594 5745
Fax: 2824 0595
Email: fso@ccidahk.gov.hk
Website: https://www.ccidahk.gov.hk

Customs & Excise Department

Enquiries on Customs Service: Import/Export Clearance, Consumer Protection, Dutiable Commodities, Licence and Permit Application, Import/Export Declaration, Intellectual Property Rights Protection and Narcotics Control

Customs and Excise Department
Tel: Enquiry Hotline (24-hour) 2815 7711
Fax: 2542 3334
Email: customsenquiry@customs.gov.hk

Report of Crime: Narcotics, Copyright Infringement / Counterfeits, Smuggling, Illicit Cigarettes, Illicit Fuel, Textiles Fraud, Unsafe Consumer Goods, Unsafe Toys and Children's Products, Short Weights and Measures, Overstating the Fineness of Gold and Platinum, Other Customs Offences

Customs and Excise Department
Tel: Report of Crime Hotline (24-hour) 2545 6182
Fax: 2543 4942
Email: crimereport@customs.gov.hk

Service Delivery Standard of Customs

Customs and Excise Department
Address: 3/F, Customs Headquarters Building, 222 Java Road, North Point, Hong Kong
Tel: (Office Hours) Complaints Hotline 8100 3553, (Outside Office Hours) C&ED's Duty Controller 3759 2288
Fax: 2854 3962
Email: customsenquiry@customs.gov.hk

Department of Health

Public Health Services, Regulatory Affairs, and Health Services and Dental Services provided by Department of Health (excluding public hospital services, general outpatient clinics and specialist clinics which are under the purview of the Hospital Authority)

Client Relations Unit, Department of Health
Address: 21/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong
Tel: 2836 0077
Fax: 2836 0072
Email: enquiries@dh.gov.hk

Department of Justice

Government Litigation Cases

Department of Justice
Address: 6/F, Main and East Wing, Justice Place, 18 Lower Albert Road, Central, Hong Kong
Tel: 3918 4455
Fax: 3918 4521
Email: cd@doj.gov.hk

Prosecution Cases

Department of Justice
Address: 12/F, West Wing, Justice Place, 18, Lower Albert Road, Central, Hong Kong
Tel: 3902 8078
Fax: 3902 8347
Email: prosrdu3@doj.gov.hk

Development Bureau

Policy Matters on Construction and Works, Infrastructural Development, and Construction Site Safety

Works Branch, Development Bureau
Address: 15/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 3509 8801
Fax: 2523 5327
Email: wbenq@devb.gov.hk
Website: https://www.devb.gov.hk

Policy Matters on Greening, Landscape and Tree Management

Works Branch, Development Bureau
Address: 15/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 3509 8801
Fax: 2186 6932
Email: wbenq@devb.gov.hk
Website: https://www.devb.gov.hk

Policy Matters on Planning, Land-use, Buildings, Urban Renewal and Land Registration

Planning and Lands Branch, Development Bureau
Address: 17/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 3509 8800
Fax: 2845 3489
Email: plbenq@devb.gov.hk
Website: https://www.devb.gov.hk

Digital Policy Office

Business Facilitation

Digitalisation and Business Facilitation Division, Digital Policy Office
Address: 14/F, Treasury Building, No. 3 Tonkin Street West, Cheung Sha Wan, Kowloon
Tel: 2165 7371
Fax: 2537 7566
Email: dbf@digitalpolicy.gov.hk

GovHK

Digital Policy Office
Address: Level 6, Cyberport 1, 100 Cyberport Road, Hong Kong
Tel: 1835 500 (handled by 1823)
Email: enquiry@1835500.gov.hk
Website: https://www.gov.hk

GovWiFi

Digital Policy Office
Address: 19/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong
Tel: 186 111
Fax: 2652 6111
Email: enquiry@help.wifi.gov.hk
Website: https://www.wi-fi.hk/en

Recognition of Certification Authorities and Certificates under the Electronic Transactions Ordinance (Cap. 553)

Certification Authority Recognition Office, Digital Policy Office
Address: 17/F, The Hub, 23 Yip Kan Street, Wong Chuk Hang, Hong Kong
Fax: 2802 4549
Email: caro@digitalpolicy.gov.hk
Website: https://www.digitalpolicy.gov.hk/en/our_work/digital_infrastructure/legal_framework/regulation/eto/

Other Information Technology and General Matters

Digital Policy Office
Address: 14/F, Treasury Building, No. 3 Tonkin Street West, Cheung Sha Wan, Kowloon
Tel: 2165 7352
Fax: 2802 4549
Email: enquiry@digitalpolicy.gov.hk
Website: https://www.digitalpolicy.gov.hk

Drainage Services Department

Drains/Sewers

Drainage Services Department
Tel: Drainage Hotline 2300 1110 (24 hours)
Fax: 2827 8605
Email: enquiry@dsd.gov.hk

General Drainage Services

Drainage Services Department
Address: 43/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong
Tel: 2877 0660
Fax: 2827 8605
Email: enquiry@dsd.gov.hk

Sewage Services Accounts

Drainage Services Department
Address: G/F, Western Magistracy, 2A Pok Fu Lam Road, Hong Kong
Tel: 2834 9432
Fax: 2574 5645
Email: enquiry@dsd.gov.hk

Education Bureau

Education

Education Bureau
Address: 15/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong
Tel: 2891 0088
Fax: 2893 0858
Email: edbcomp@edb.gov.hk
Website: https://www.edb.gov.hk

Electrical and Mechanical Services Department

Electrical and Mechanical and Gas Safety

Address: Electrical and Mechanical Services Department Information Service Centre, 3 Kai Shing Street, Kowloon Bay, Kowloon
Tel: 2333 3762
Fax: 2890 7493
Email: info@emsd.gov.hk
Website: https://www.emsd.gov.hk/en/contact_us/index.html

Environment and Ecology Bureau

Environmental Protection, Energy, Climate Change and Sustainable Development

Environment and Ecology Bureau (Environment Branch)
Address: 15/F, East Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 2838 3111
Fax: 2838 2155
Email: ebenq@eeb.gov.hk
Website: https://www.eeb.gov.hk

Food Safety and Environmental Hygiene

Environment and Ecology Bureau (Food Branch)
Address: 18/F, East Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 3509 7791
Fax: 2541 3352
Email: fbenq@eeb.gov.hk
Website: https://www.eeb.gov.hk

Environmental Protection Department

General Environmental Pollution

Environmental Protection Department
Tel: 2838 3111
Fax: 2838 3111
Website: https://www.epd.gov.hk

Financial Secretary's Office

Financial Secretary's Office
Address: 25/F, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 2810 3568
Fax: 2840 0569
Email: fso@fso.gov.hk
Website: https://www.fso.gov.hk

Financial Services and the Treasury Bureau

Fiscal Policy

The Treasury Branch, Financial Services and the Treasury Bureau
Address: 24/F, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 2810 3824
Fax: 2869 4531
Email: info@fstb.gov.hk
Website: https://www.fstb.gov.hk/tb

Policy Matters on Financial Services

Financial Services Branch, Financial Services and the Treasury Bureau
Address: 24/F, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 3655 5158
Fax: 2528 3345
Email: enq@fstb.gov.hk
Website: https://www.fstb.gov.hk/fsb

Fire Services Department

Fire and Ambulance Services

Fire Services Department
Tel: 2723 8787
Fax: 2311 0066
Email: hkfsdenq@hkfsd.gov.hk

Food and Environmental Hygiene Department

Cemeteries and Crematoria Services

Food and Environmental Hygiene Department
Address: 44/F, Queensway Government Offices, 66 Queensway, Hong Kong
Tel: 2868 0000 (handled by 1823 Call Centre)
Fax: 2869 0169
Email: enquiries@fehd.gov.hk
Website: https://www.fehd.gov.hk

Environmental Hygiene

Food Businesses Licensing

Food Safety and Hygiene

Centre for Food Safety, Food and Environmental Hygiene Department
Address: 43/F, Queensway Government Offices, 66 Queensway, Hong Kong
Tel: 2868 0000 (handled by 1823 Call Centre)
Fax: 2893 3547
Email: enquiries@fehd.gov.hk
Website: https://www.cfs.gov.hk

Government Flying Service

Government Flying Service
Address: 18 South Perimeter Road, Hong Kong International Airport, Lantau
Tel: 2305 8212
Fax: 2753 8438
Email: gfsenq@gfs.gov.hk

Government Laboratory

Government Laboratory Services

Government Laboratory
Address: 7/F, Ho Man Tin Government Offices, 88 Chung Hau Street, Homantin, Kowloon
Tel: 2762 3700
Fax: 2714 4083
Email: glabinfo@govtlab.gov.hk
Website: https://www.govtlab.gov.hk

Government Logistics Department

Government Gazette, Auctions and Tenders

Government Logistics Department
Address: 10/F, North Point Government Offices, 333 Java Road, North Point, Hong Kong
Tel: 2231 5105
Fax: 2887 6591
Email: info@gld.gov.hk
Website: https://www.gld.gov.hk

Government Property Agency

Government Properties to Let

Government Property Agency
Address: 9/F, South Tower, West Kowloon Government Offices, 11 Hoi Ting Road, Yau Ma Tei, Kowloon
Tel: 3842 6812 / 3842 6788
Fax: 2877 9423
Email: enquiry@gpa.gov.hk
Website: https://www.gpa.gov.hk

Health Bureau

Health

Health Bureau
Address: 18/F, East Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 3509 8765
Fax: 2541 3352
Email: enquiry@healthbureau.gov.hk
Website: https://www.healthbureau.gov.hk

Highways Department

Removal of Construction Waste Dumped Illegally on Public Roads

Road Defects, Road Works, Road and Pedestrian Lighting, Roadside Slope Safety, Dumping on Expressways, Road Surface Drainage, Road Excavation Control, Traffic Signs Maintenance

Public Relations Unit, Headquarters, Highways Department
Address: 5/F, Ho Man Tin Government Offices, 88 Chung Hau Street, Ho Man Tin, Kowloon
Tel: 2926 4111 (handled by 1823)
Fax: 2187 2243
Email: complaint@hyd.gov.hk
Website: https://www.hyd.gov.hk
Electronic Complaint Form (handled by 1823):
https://www.1823.gov.hk/en/form/complain
Online Reporting on Road Damage or Defect:
https://www.hyd.gov.hk/en/enquiries_and_complaints/report.php
Online Fault Report on Traffic Signs / Road Markings:
https://www.hyd.gov.hk/en/enquiries_and_complaints/sign_mark_rpt.php

Road Maintenance and Railway Development

Home Affairs Department

Building Management

Division IV, Home Affairs Department
Address: 31/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong
Tel: 2835 2500
Fax: 2147 0984
Email: bm_enq@had.gov.hk
Website: https://www.buildingmgt.gov.hk

Home Affairs Department District Building Management Liaison Teams (Address and Telephone Number)

Community Halls and Community Centres

Telephone Enquiry Centre, Home Affairs Department
Address: 29/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong
Tel: 2835 2500
Fax: 2834 3377
Email: hadgen@had.gov.hk
Website: https://www.had.gov.hk

Home Affairs Department Home Affairs Enquiry Centres (Enquiry Numbers and Addresses)

District Administration Scheme

Telephone Enquiry Centre , Home Affairs Department
Address: 29/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong
Tel: 2835 2500
Fax: 2834 3377
Email: hadgen@had.gov.hk
Website: https://www.had.gov.hk

Home Affairs Department Home Affairs Enquiry Centres (Enquiry Numbers and Addresses)

Emergency Relief Services

Enhancing Self-Reliance Through District Partnership Programme

The Secretariat to the Enhancing Self-Reliance Through District Partnership Programme, Home Affairs Department
Address: 31/F, Southorn Centre,130 Hennessy Road, Wan Chai, Hong Kong
Tel: 2835 1383
Fax: 2834 5103
Email: esr_secretariat@had.gov.hk

Entertainment Licensing

Office of the Licensing Authority, Home Affairs Department
Address: 10/F, Cityplaza 3, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong
Tel:
Amusement Game Centre Licence and Amusements with Prizes Licence - 2116 5230
Lottery Licence - 3521 1496 / 2117 3798
Mahjong / Tin Kau Licence - 2117 3798
Public Dance Hall Licence and Tombola Licence - 2117 3982
Trade Promotion Competition Licence - 3521 1496 / 2117 3798
Fax: 2511 3860
Email: hadlaenq@had.gov.hk
Website: https://www.hadla.gov.hk

Estate Beneficiaries Support Services

Estate Beneficiaries Support Unit, Home Affairs Department
Address: 3/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong
Tel: 2835 1535
Fax: 2122 9497
Email: ebsu@had.gov.hk
Website: https://www.had.gov.hk

Home Affairs Enquiry Centres

Illegal Operations of Hotels and Guesthouse, Bedspace Apartments, Karaoke Establishments and Clubs

Office of the Licensing Authority, Home Affairs Department
Address: 10/F, Cityplaza 3, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong
Tel: 2881 7498
Fax: 2504 5805
Email: hadlaenq@had.gov.hk
Website: https://www.hadla.gov.hk

Overseas Domestic Helpers Centres

Rural Representative Elections

Rural Representative Election, Home Affairs Department
Address: 30/F, Southorn Centre, 130 Hennessy Road, Wan Chai, Hong Kong
Tel: 2152 1521
Fax: 2591 6392
Email: rre@had.gov.hk
Website: https://www.had.gov.hk/rre

Support Services for New Arrivals from the Mainland and Ethnic Minorities

Home and Youth Affairs Bureau

Home and Youth Affairs

Home and Youth Affairs Bureau
Address: 12/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 3509 8095
Fax: 2591 6002
Email: hyab@hyab.gov.hk
Website: https://www.hyab.gov.hk

Hong Kong Observatory

Weather and Geophysical Services

Complaints Officer
Address: 134A, Nathan Road, Kowloon
Tel: 2926 8468
Fax: 2311 9448
Email: customer@hko.gov.hk
Website: http://www.weather.gov.hk

Appeal and Review
Senior Complaints Officer
Address: 134A, Nathan Road, Kowloon
Fax: 2311 9448
Email: review@hko.gov.hk
Website: http://www.weather.gov.hk

Hong Kong Police Force

Complaints against Police

Address: Complaints Against Police Reporting Centre, G/F, Annex Block, Caine House, 3 Arsenal Street, Wan Chai, Hong Kong, or any police stations
Tel: 2866 7700 (24-hour Complaint Hotline)
Fax: 2200 4460 / 2200 4461
Website: https://www.police.gov.hk

Complaints against Traffic Prosecution

Address: Central Traffic Prosecutions Division Enquiry Counter, 11/F, Arsenal House, Police Headquarters, 1 Arsenal Street, Wan Chai, Hong Kong (9:00 a.m. to 5:45 p.m. on weekdays, except Saturdays and public holidays)
Tel: 2866 6552 (9:00 a.m. to 5:45 p.m. on weekdays, except Saturdays and public holidays)
Website: https://www.police.gov.hk

Hongkong Post

Counter Services

General Manager (Retail Business)
Hongkong Post
Address: 5/F Central Mail Centre, 1 Wang Chin Street, Kowloon Bay, Kowloon
Tel: Counter Services Hotline 2525 5856
Fax: 2868 1442

Appeal
The Postmaster General
Address: Hongkong Post Building, 8 Wang Kee Street, Kowloon Bay, Kowloon

General Postal Services

Hongkong Post
Address: Hongkong Post Building, 8 Wang Kee Street, Kowloon Bay, Kowloon
Tel: General Enquiry Hotline 2921 2222
Fax: 2868 0094
Email: hkpo@hkpo.gov.hk
Website: https://www.hongkongpost.hk

Appeal
The Postmaster General
Address: Hongkong Post Building, 8 Wang Kee Street, Kowloon Bay, Kowloon

Mail Delivery

General Manager (Mail Distribution)
Hongkong Post
Address: 5/F Central Mail Centre, 1 Wang Chin Street, Kowloon Bay, Kowloon
Tel: Mail Delivery Services Hotline 2723 3454
Fax: 2312 1455

Appeal
The Postmaster General
Address: Hongkong Post Building, 8 Wang Kee Street, Kowloon Bay, Kowloon

Street Posting Boxes

General Manager (Mail Processing)
Hongkong Post
Address: 5/F, Central Mail Centre, 1 Wang Chin Street, Kowloon Bay, Kowloon
Tel: Street Posting Boxes Services Hotline 2356 2516
Fax: 2908 0425

Appeal
The Postmaster General
Address: Hongkong Post Building, 8 Wang Kee Street, Kowloon Bay, Kowloon

Housing Bureau

Housing

Housing Bureau
Address: 19/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 2712 2712
Fax: 3166 1744
Email: enquiry@hb.gov.hk
Website: https://www.hb.gov.hk

Housing Department

Application for Public Rental Housing

Complaints and Enquiries Section, Housing Department
Address: 4/F, Block One, Hong Kong Housing Authority Headquarters, 33 Fat Kwong Street, Homantin, Kowloon
Tel: 2712 2712
Fax: 2624 5685
Email: hkha@housingauthority.gov.hk
Website: http://www.housingauthority.gov.hk/en/global-elements/contact-us/index.html
Service Counters:
Enquiry Counter for Applications Sub-section, Podium Level 2, Hong Kong Housing Authority Customer Service Centre, 3 Wang Tau Hom South Road, Lok Fu, Kowloon

Home Ownership Scheme

Complaints and Enquiries Section, Housing Department
Address: 4/F, Block One, Hong Kong Housing Authority Headquarters, 33 Fat Kwong Street, Homantin, Kowloon
Tel: 2712 8000
Fax: 2624 5685
Email: hkha@housingauthority.gov.hk
Website: http://www.housingauthority.gov.hk/en/global-elements/contact-us/index.html
Service Counter:
HOS Sales Unit, Podium Level 1, Hong Kong Housing Authority Customer Service Centre, 3 Wang Tau Hom South Road, Lok Fu, Kowloon

Leasing Commercial Premises from Housing Authority

Commercial Properties Management Unit, Estate Management Division
Address: Podium Level 1, Hong Kong Housing Authority Customer Service Centre, 3 Wang Tau Hom South Road, Kowloon
Tel: 2711 5138
Email: hkha@housingauthority.gov.hk
Website: http://www.housingauthority.gov.hk/en/global-elements/contact-us/commercial-properties/index.html

Immigration Department

Immigration Control, Issue of Identity Cards and Travel Documents, Nationality Matters, and Registration of Births, Deaths and Marriage

Immigration Department
Raise it on the spot to the officer-in-charge; or Call the Customer Services Unit during office hours on 2829 4141 / 2829 4142; or
Write to the Chief Immigration Officer (Management Audit):
Mail: Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories; or
Email: enquiry@immd.gov.hk; or
Fax: 2827 0662

Appeal
Write to the Director of Immigration at the mailing or email address or fax number given above

Information Services Department

News Dissemination, Publicity and Promotion of Government's Policies and Services

Information Services Department
Address: 2/F, Harbour Building, 38 Pier Road, Central, Hong Kong
Tel: 2842 8777
Fax: 2905 1572
Email: internet@isd.gov.hk
Website: https://www.isd.gov.hk

Inland Revenue Department

Business Registration

Inland Revenue Department
Address: Inland Revenue Centre, 5 Concorde Road, Kai Tak, Kowloon, Hong Kong
Tel: 187 8088
Fax: 2519 9316
Email: taxinfo@ird.gov.hk
Website: https://www.ird.gov.hk

Taxation and Stamp Duty

Innovation and Technology Commission

Innovation and Technology Fund

Complaint and Appeal
Innovation and Technology Commission
Address: 33/F, Shui On Centre, 6-8 Harbour Road, Wan Chai, Hong Kong
Tel: 3855 7600
Fax: 2730 4633
Email: enquiry@itc.gov.hk

Mainland Science and Technology Information

Quality Assurance, Product Standards and Accreditation

Innovation, Technology and Industry Bureau

Innovation and Technology; Information Technology and Re-industrialisation

Innovation, Technology and Industry Bureau
Address: 20/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 3655 4787
Fax: 2702 6036
Email: enquiry@itib.gov.hk
Website: https://www.itib.gov.hk

Intellectual Property Department

Trademark, Patent and Registered Design Applications

Intellectual Property Department
Address: 24/F, Wu Chung House, 213 Queen's Road East, Wanchai, Hong Kong
Tel: 2961 6901 (2 lines)
Fax: 2838 6082 / 25744345 / 28386315
Email: enquiry@ipd.gov.hk
Website: https://www.ipd.gov.hk

Invest Hong Kong

Foreign Direct Investment

Complaint and Appeal
Invest Hong Kong
Address: 24/F, Fairmont House, 8 Cotton Tree Drive, Central, Hong Kong
Tel: 3107 1000
Fax: 3107 9007
Email: enq@investhk.gov.hk

Joint Secretariat for the Advisory Bodies on Civil Service and Judicial Salaries and Conditions of Service

Support service to the four Advisory Bodies on Civil Service and Judicial Salaries and Conditions of Service as well as the Advisory Committee on Post-service Employment of Civil Servants

Joint Secretariat for the Advisory Bodies on Civil Service and Judicial Salaries and Conditions of Service
Address: Room 701, 7/F, Tower II, Lippo Centre, 89 Queensway, Hong Kong
Tel: 2912 8523
Fax: 2524 7896
Email: enquiry@jsscs.gov.hk
Website: http://www.jsscs.gov.hk

Labour and Welfare Bureau

Labour and Welfare

Labour and Welfare Bureau
Address: 10/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 2810 2300
Fax: 2523 1973
Email: enquiry@lwb.gov.hk
Website: https://www.lwb.gov.hk

Labour Department

Employees' Compensation for Work Injury

Labour Department
Address: 12/F, Harbour Building, 38 Pier Road, Central, Hong Kong
Tel: 2852 3708
Fax: 2314 3350
Email: ecd-hq-aa@labour.gov.hk
Website: https://www.labour.gov.hk

Employment outside Hong Kong

Labour Department
Address: Unit 906, 9/F, One Mong Kok Road Commercial Centre, 1 Mong Kok Road, Kowloon
Tel: 2115 3667
Fax: 2115 3756
Email: ea-ee@labour.gov.hk
Website: https://www.labour.gov.hk

Job Centres and the Interactive Employment Service Website

Labour Department
Address: 17/F, Harbour Building, 38 Pier Road, Central, Hong Kong
Tel: 2852 4155
Fax: 2541 3351
Email: esd-enquiry@labour.gov.hk
Website: https://www1.jobs.gov.hk/0/en/

Job Vacancy Processing Centre of the Labour Department

Labour Department
Address: Room 1101, 11/F, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong
Tel: 2969 0422
Fax: 2566 3331
Email: eipd-jvp@labour.gov.hk
Website: https://www.labour.gov.hk

Labour Relations

Labour Department
Address: 12/F, Harbour Building, 38 Pier Road, Central, Hong Kong
Tel: 2717 1771
Fax: 2545 2959
Email: enquiry@labour.gov.hk
Website: https://www.labour.gov.hk

Licensing of Employment Agencies

Minor Employment Claims Adjudication

Labour Department
Address: 10/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon
Tel: 2927 8007
Fax: 2314 2947
Email: mecab@labour.gov.hk
Website: https://www.labour.gov.hk

Occupational Health

Labour Department
Address: 15/F, Harbour Building, 38 Pier Road, Central, Hong Kong
Tel: 2852 4041
Fax: 2581 2049
Email: ohs-hq@labour.gov.hk
Website: https://www.labour.gov.hk

Occupational Safety

Labour Department
Address: 14/F, Harbour Building, 38 Pier Road, Central, Hong Kong
Tel: 2542 2172
Fax: 2915 1410
Email: ssd-spu-enq@labour.gov.hk
Website: https://www.labour.gov.hk

Pneumoconiosis and Mesothelioma Compensation

Labour Department
Address: 6/F, Harbour Building, 38 Pier Road, Central, Hong Kong
Tel: 2852 4034
Fax: 2854 4166
Email: lo-c-cs-1@labour.gov.hk
Website: https://www.labour.gov.hk

Promotion of Employment Services to Employers

Labour Department
Address: Room 222, 2/F, North Point Government Offices, 333 Java Road, North Point, Hong Kong
Tel: 2153 3948
Fax: 2850 5191
Email: eipd-hq@labour.gov.hk
Website: https://www.labour.gov.hk

Protection of Wages on Insolvency Fund

Labour Department
Address: 16/F, Overseas Trust Bank Building, 160 Gloucester Road, Wan Chai, Hong Kong
Tel: 2923 5285
Fax: 2832 2025
Email: wsd@labour.gov.hk
Website: https://www.labour.gov.hk

Registry of Trade Unions

Labour Department
Address: 11/F, Harbour Building, 38 Pier Road, Central, Hong Kong
Tel: 2852 3459
Fax: 2541 2681
Email: rtu@labour.gov.hk
Website: https://www.labour.gov.hk

Regulation of Safe Operation of Boilers and Pressure Vessels

Labour Department
Address: Unit 01-02, 20/F, Millennium City 6, 392 Kwun Tong Road, Kwun Tong, Kowloon
Tel: 3107 3443
Fax: 2517 6853
Email: eo-bpv@labour.gov.hk
Website: https://www.labour.gov.hk

Selective Placement

Labour Department
Address: 17/F, Harbour Building, 38 Pier Road, Central, Hong Kong
Tel: 2852 4161
Fax: 2541 3914
Email: spd-hq@labour.gov.hk
Website: https://www2.jobs.gov.hk/isps/webform/default.aspx

Supplementary Labour Scheme

Labour Department
Address: 9/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon
Tel: 2150 6363
Fax: 2895 6527
Email: sld-hq@labour.gov.hk
Website: https://www.labour.gov.hk

Telephone Employment Service

Labour Department
Address: Room 1101, 11/F, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong
Tel: 2969 0431
Fax: 2512 0310
Email: eipd-tes@labour.gov.hk
Website: https://www.labour.gov.hk

Workplace Consultation Promotion

Labour Department
Address: 5/F, Mongkok Government Offices, 30 Luen Wan Street, Mongkok, Kowloon
Tel: 2121 8690
Fax: 2121 8695
Email: wcpd@labour.gov.hk
Website: https://www.labour.gov.hk

Workplace Inspections relating to Legislation Governing Terms of Employment

Labour Department
Address: 17/F, Harbour Building, 38 Pier Road, Central, Hong Kong
Tel: 2815 2200
Fax: 2157 9251
Email: lid-cr@labour.gov.hk
Website: https://www.labour.gov.hk

Youth Employment

Labour Department
Address: 12/F, Harbour Building, 38 Pier Road, Central, Hong Kong
Tel: 2852 3544
Fax: 2119 9820
Email: yed-hq@labour.gov.hk
Website: https://www.yes.labour.gov.hk and https://www.e-start.gov.hk

Land Registry

Registration of Deeds and Search of Land Records

Land Registry
Address: 28/F, Queensway Government Offices, 66 Queensway, Hong Kong
Tel: 3105 0000
Fax: 2596 0281
Email: csa@landreg.gov.hk
Website: http://www.landreg.gov.hk

Lands Department

Land Administration

Lands Administration Office, Lands Department
Address: 20/F, North Point Government Offices, 333 Java Road, North Point, Hong Kong
Tel: 2231 3369
Fax: 2868 4707
Email: landsd@landsd.gov.hk
Website: https://www.landsd.gov.hk/en/index.html

District Lands Offices, Lands Department
(Please click here to view the contact information of the twelve District Lands Offices.)

Survey and Mapping

Survey and Mapping Office, Lands Department
Address: 23/F, North Point Government Offices, 333 Java Road, North Point, Hong Kong
Tel: 2231 3187
Fax: 2521 8726
Email: landsd@landsd.gov.hk
Website: https://www.landsd.gov.hk

Legal Aid Department

Legal Aid Services

Departmental Complaints Officer, Legal Aid Department
Address: 27/F, Queensway Government Offices, 66 Queensway, Hong Kong
Tel: 2867 3171
Fax: 2537 5948
Email: ladinfo@lad.gov.hk
Website: https://www.lad.gov.hk

Leisure and Cultural Services Department

Culture and Arts

Leisure and Cultural Services Department
Address: 13/F, Leisure and Cultural Services Headquarters, 1-3 Pai Tau Street, Shatin, New Territories
Tel: LCSD's 24-hour Hotline 2414 5555 (handled by the 1823 Call Centre)
Fax: 2603 0642
Email: enquiries@lcsd.gov.hk (handled by the 1823 Call Centre)

Heritage and Museums

Library Services

Recreation and Sports

Marine Department

Floating Refuse, Maritime Oil Pollution and Marine Littering

Marine Department
Tel: 1823
Fax: 2545 1535
Email:admpcu@mardep.gov.hk

Smoke Emission from Marine Vessels

Marine Department
Tel: 1823
Fax: 2359 7009
Email:hps@mardep.gov.hk

Office of the Communications Authority

Broadcasting Regulation, including Complaints against Television or Radio Broadcast Material

Broadcasting Branch, Office of the Communications Authority
Address: 20/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong
Tel: 2961 6333 ( Press “2” after selecting a language) ( 8:30 am to 5:45 pm, Monday to Friday, except public holidays)
Fax: 2507 2219
Email: webmaster@ofca.gov.hk
Website: http://www.coms-auth.hk/en/complaints/procedures/tv_radio/index.html

Appeal
Director-General of Communications, Office of the Communications Authority
Address: 20/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong
Fax: 2507 2219
Email: webmaster@ofca.gov.hk

Consumer Complaints Against Telecommunications Operator on Possible Breaches of Telecommunications Ordinance or Licence Conditions

Consumer Affairs Division, Office of the Communications Authority
Address: 29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong
Tel: 2961 6333 (Press "3" after selecting a language) (8:30 am to 5:45 pm, Monday to Friday, except public holidays)
Fax: 2110 4239
Email: webmaster@ofca.gov.hk
Website: http://www.coms-auth.hk/en/complaints/procedures/telecomm/index.html

Appeal
Director-General of Communications, Office of the Communications Authority
Address: 29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong
Fax: 2110 4239
Email: webmaster@ofca.gov.hk

Film Classification

Film Division, Office for Film, Newspaper and Article Administration
Address: 3/F, Treasury Building, 3 Tonkin Street West, Cheung Sha Wan, Kowloon
Tel: 3847 7754
24-hour Complaint Hotline (voice recording after office hours): 2802 2626
Fax: 2507 2219
Email: film@ofnaa.gov.hk

Appeal
Assistant Director (Film, Newspaper and Article Adm), Office for Film, Newspaper and Article Administration
Address: 3/F, Treasury Building, 3 Tonkin Street West, Cheung Sha Wan, Kowloon
Fax: 2507 2219
Email: enquiry@ofnaa.gov.hk

General Broadcasting and Telecom Matters

Public Affairs Division, Office of the Communications Authority
Address: 29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong
Tel: 2961 6333 (Press “8” after selecting a language) (8:30 am to 5:45 pm, Monday to Friday, except public holidays )
Fax: 2591 0316
Email: webmaster@ofca.gov.hk

Appeal
Assistant Director (Support), Office of the Communications Authority
Address: 29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong
Fax: 2116 3334
Email: webmaster@ofca.gov.hk

Newspapers Registration

Newspaper and Article Administration Division, Office for Film, Newspaper and Article Administration
Address: 3/F, Treasury Building, 3 Tonkin Street West, Cheung Sha Wan, Kowloon
Tel: 2594 5883 / 2676 7676 (for complaints against any obscene and indecent articles)
Fax: 2827 2893
Email: naa@ofnaa.gov.hk

Appeal
Assistant Director (Film, Newspaper and Article Adm), Office for Film, Newspaper and Article Administration
Address: 3/F, Treasury Building, 3 Tonkin Street West, Cheung Sha Wan, Kowloon
Fax: 2507 2219
Email: enquiry@ofnaa.gov.hk

TV/Radio Interference

Radio Monitoring Unit, Office of the Communications Authority
Address: 29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong
Tel: 2389 8131 (8:00 am to midnight (manned by duty officers), after midnight until 8:00 am the next day (voice recording), Monday to Sunday, and public holidays)
Fax: 2343 5824
Email: webmaster@ofca.gov.hk

Appeal
Assistant Director (Operations), Office of the Communications Authority
Address: 29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong
Fax: 2803 5110
Email: webmaster@ofca.gov.hk

Unsolicited Electronic Commercial Messages

UEM Section, Office of the Communications Authority
Address: 29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong
Tel: 2961 6333 (Press "4" after selecting a language) (8:30 am to 5:45 pm, Monday to Friday, except public holidays)
Online Web Form: https://eform.cefs.gov.hk/form/oca014/en/
Downloadable pdf Form: http://www.ofca.gov.hk/filemanager/ofca/common/uemo/
uemo_report_form_e.pdf

Appeal
Assistant Director (Support), Office of the Communications Authority
Address: 29/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong
Fax: 2116 3334
Email: webmaster@ofca.gov.hk

Office of the Government Economist

Economic Analysis

Office of the Government Economist
Address: 25/F, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 2810 3665
Fax: 2866 8869
Email: oge@fso.gov.hk
Website: https://www.oge.gov.hk

Official Receiver's Office

Bankruptcy and Compulsory Winding-up

Official Receiver's Office
Address: 10/F, High Block Queensway Government Offices, 66 Queensway, Hong Kong
Tel: 2867 2448
Fax: 3105 1814
Email: oroadmin@oro.gov.hk
Website: https://www.oro.gov.hk

Planning Department

Town Planning

Planning Department
Address: 17/F, North Point Government Offices, 333 Java Road, North Point, Hong Kong
Tel: 2231 5000 (Service hours of live agents: Monday to Thursday from 9:00 am to 5:30 pm / Fridays from 9:00 am to 6:00 pm)
Fax: 2877 0389
Email: enquire@pland.gov.hk
Website: http://www.pland.gov.hk

Repeated Complaint and Appeal
Departmental Complaints Officer, Assistant Director of Planning/Technical Services (can be contacted at the phone number above)

Public Service Commission

Provision of Advice to the Administration on Civil Service Appointments, Promotions and Discipline

Public Service Commission
Address: 26/F, Fairmont House, 8 Cotton Tree Drive, Hong Kong
Tel: 2523 5755
Fax: 2521 5480
Website: http://www.psc.gov.hk

Radio Television Hong Kong

RTHK Programme Production

Radio Television Hong Kong
Address: Broadcasting House, 30 Broadcast Drive, Kowloon
Tel: 2272 0000
Fax: 2336 9314
Email:ccu@rthk.hk
Website: https://www.rthk.hk

Rating and Valuation Department

Rates and Government Rent

Customer Services Officer, Rating and Valuation Department
Address: 15/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon
Tel: 2150 8833
Fax: 2152 0138
Email:complaints@rvd.gov.hk
Website: https://www.rvd.gov.hk

Registration and Electoral Office

Voter Registration and Electoral Arrangements (Chief Executive Elections, Legislative Council Elections, Election Committee Subsector Elections and District Council Elections)

Registration and Electoral Office
Address: 8/F, Treasury Building, 3 Tonkin Street West, Cheung Sha Wan, Kowloon
Tel: 2891 1001
Fax: 2827 4644
Email:reoenq@reo.gov.hk

Secretariat, Commissioner on Interception of Communications and Surveillance

Interception of Communications and Surveillance

Secretariat, Commissioner on Interception of Communications and Surveillance
Address: Units 1501 - 1504, 15/F, 248 Queen’s Road East, Wanchai, Hong Kong
Tel: 2834 3361
Fax: 2573 2610
Website: http://www.sciocs.gov.hk

Security Bureau

Licensing Matters in Security Industry

Security and Guarding Services Industry Authority
Address: Room 813, 8/F, Kowloon East Government Offices, 12 Lei Yue Mun Road, Kwun Tong, Kowloon
Tel: 2801 6181
Fax: 2537 5118
Email: sbenq@sb.gov.hk
Website: http://www.sb.gov.hk/eng/links/sgsia/index.htm

Policies and Measures on Combating Drug Abuse

Narcotics Division, Security Bureau
Address: 30/F, High Block, Queensway Government Offices, 66 Queensway, Hong Kong
Tel: 2867 2768
Fax: 2810 1790
Email: sbenq@sb.gov.hk
Website: https://www.nd.gov.hk

Policy Matters on Security

Security Bureau
Address: 9/F, East Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Fax: 2868 5074
Email: sbenq@sb.gov.hk
Website: https://www.sb.gov.hk

Social Welfare Department

Non-governmental Organisations (NGOs) receiving Lump Sum Grant from the Social Welfare Department

Suggestions or complaints may be lodged directly to the Executive Director / Chief Executive Officer / Chairperson of the NGOs concerned.

Further Complaint and Review
Write to: Secretariat of the Lump Sum Grant Independent Complaints Handling Committee, 38/F, 248 Queen's Road East, Wan Chai, Hong Kong (Please give the details, including the name as shown on the complainant’s document of identity, address, telephone number of the complainant for follow up. The Lump Sum Grant Independent Complaints Handling Committee will not handle anonymous complaints or complaints known to the aggrieved complainants for two years or more but will refer these complaints to the Executive Director / Chief Executive Officer / Chairperson of the NGOs concerned for appropriate follow up.)

Residential Care Homes for the Elderly

The Licensing Office of Residential Care Homes for the Elderly (LORCHE) of the Social Welfare Department is responsible for enforcing the licensing requirements in terms of staffing, space, design, structure, safety precautions and quality of care as specified in the Residential Care Homes (Elderly Persons) Ordinance, its subsidiary Regulation and the Code of Practice. Enquires, suggestions or complaints against the services of residential care homes for the elderly may be lodged to LORCHE direct during office hours.

Licensing Office of Residential Care Homes for the Elderly, Social Welfare Department
Address: 6/F, THE HUB, 23 Yip Kan Street, Wong Chuk Hang, Hong Kong
Tel: 3184 0729 / 2834 7414 (during office hours) / Departmental Hotline: 2343 2255
Fax: 2574 4176 / 3106 3058
Email: lorcheenq@swd.gov.hk
Website: http://www.swd.gov.hk

Appeal and Request for Review
Write to: The Director of Social Welfare
Address: 9/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong

Social Security and Welfare Services provided by the Social Welfare Department

Headquarters
District Social Welfare Offices
Tel: Departmental Hotline 2343 2255
Email: swdenq@swd.gov.hk (Note: please state your name and contact telephone numbers in the email)
Website: http://www.swd.gov.hk

Appeal and Request for Review
Write to: Director of Social Welfare
Address: 9/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong
Email: swdenq@swd.gov.hk (Note: please state your name and contact telephone numbers in the email)

Trade and Industry Department

Business Licence Information Service

Complaint, Appeal and Request for Review
Departmental Customer Service Manager
Trade and Industry Department
Address: Room 1720, Trade and Industry Tower, 3 Concorde Road, Kowloon City, Hong Kong
Tel: 2398 5649 (8:45 am to 12:30 pm and 1:30 pm to 5:45 pm from Monday to Friday; Saturdays, Sundays and Public Holidays closed)
Fax: 2787 7422
Email: enquiry@tid.gov.hk

Certification of Origin and Textiles Licensing Services

Mainland and Hong Kong CEPA, including Application for Certificate of Hong Kong Service Supplier (HKSS) and CEPA Rules of Origin

Non-Textiles Licensing Services for Strategic Commodities, Rice, Rough Diamonds and Ozone Depleting Substances

Overseas Tariffs and Import Regulations

Support to SMEs and Industries

Other Trade Services, including Import and Export Manifests, Transhipment Cargo Exemption Scheme, Mainland Cereals and Grain Flour Registration Arrangement for Local Importers, Implementation of Trade-Related United Nations Sanctions

Transport and Logistic Bureau

Transportation and Logistic

Transport and Logistics Bureau
Address: 20/F, East Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong
Tel: 3509 7199
Fax: 2868 4643
Email: enquiry@tlb.gov.hk
Website: https://www.tlb.gov.hk

Transport Department

Traffic and Transport

Transport Department
Address: 10/F, South Tower, West Kowloon Government Offices, 11 Hoi Ting Road, Yau Ma Tei, Kowloon
Tel: Customer Service Hotline 2804 2600 (handled by 1823 Call Centre)
Fax: 2804 2652
Email: tdenq@td.gov.hk
Website: https://www.td.gov.hk

Transport Complaints Unit, Transport Advisory Committee
Address: G.P.O. Box No. 12430, Hong Kong
Tel: Hotline 2889 9999 (Service hours: 8:45 am - 6:00 pm from Monday to Friday except for Public Holidays; voice mail service provided outside service hours)
Fax: 2577 1858
Email: info@tcu.gov.hk

Appeal
Commissioner for Transport
Address: 16/F, South Tower, West Kowloon Government Offices, 11 Hoi Ting Road, Yau Ma Tei, Kowloon
Fax: 2824 0433
Email: tdenq@td.gov.hk

Treasury

Payment of Government Bills

Treasury
Address: 21/F, Treasury Building, 3 Tonkin Street West, Cheung Sha Wan, Kowloon
Tel: 2845 8866
Fax: 2598 9273
Email: info@try.gov.hk
Website: http://www.try.gov.hk/internet/ehcontact.html

University Grants Committee

Funding of Higher Education

University Grants Committee
Address: 7/F, Shui On Centre, 6-8 Harbour Road , Wanchai, Hong Kong
Tel: 2524 3987
Fax: 2845 1596
Email: ugc@ugc.edu.hk

Water Supplies Department

Water Supply

Water Supplies Department
Address: Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong
Tel: 2824 5000 (24 hours)
Fax: 2519 3864 / 2802 7333
Email: wsdinfo@wsd.gov.hk

Working Family and Student Financial Assistance Agency

Student Financial Assistance

Student Finance Office
Address: 12/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon
Tel: 2155 2250
Fax: 2519 3857
Email: wg_sfo@wfsfaa.gov.hk
Website: https://www.wfsfaa.gov.hk/en/sfo/index.htm

Working Family Allowance

Working Family Allowance Office
Address: 19/F One Harbour Square 181 Hoi Bun Road Kwun Tong Kowloon
Tel: 2558 3000
Fax: 3897 1902
Email: enquiry_wfao@wfsfaa.gov.hk
Website: https://www.wfsfaa.gov.hk/en/wfao/wfas/overview.php

Office hours are subject to adjustments due to operation needs. Please refer to the departmental websites and the latest press releases.