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How to seek help from Labour Department if employer and employee have a dispute?

Labour Department

If you wish to make enquiries, complaints, or lodge claims to employer/employee on matters related to the Employment Ordinance, please approach, according to your working place, the nearby branch office of the Labour Relations Division of the Labour Department for assistance. Officers in the branch offices assist employers and employees in resolving their labour disputes through the provision of conciliation service. Conciliation service is provided free of charge. They are informal, time saving and involve relatively simple procedures which help resolve labour disputes. 

Office Hours of Labour Relations Division Branch Offices
Mon-Fri: 9:00am - 1:00pm, 2:00pm - 6:15pm
Closed on Saturdays, Sundays & Public Holidays

Hong Kong Island Hong Kong East Office12/F, 14 Taikoo Wan Road,
Taikoo Shing, Hong Kong
Hong Kong West Office3/F, Western Magistracy Building,
2A Pokfulam Road,
Hong Kong
Kowloon   Kowloon East OfficeUGF, Trade and Industry Tower,
3 Concorde Road, Kowloon
Kowloon West Office

Room 1009, 10/F,
Cheung Sha Wan Government Offices,
303 Cheung Sha Wan Road,

Kowloon South Office2/F, Mongkok Government Offices,
30 Luen Wan Street,
Mongkok, Kowloon
Kwun Tong OfficeUnits 801-806, 8/F, Tower 1, Millennium City 1,
388 Kwun Tong Road,
Kwun Tong, Kowloon
New Territories   Tsuen Wan Office5/F, Tsuen Wan Government Offices,
38 Sai Lau Kok Road,
Tsuen Wan, New Territories
Kwai Chung Office6/F, Kwai Hing Government Offices,
166 - 174 Hing Fong Road,
Kwai Chung, New Territories
Tuen Mun OfficeUnit 2, East Wing, 22/F,
Tuen Mun Central Square,
22 Hoi Wing Road,
Tuen Mun, New Territories
Shatin & Tai Po OfficeRooms 304-313, 3/F,
Sha Tin Government Offices,
1 Sheung Wo Che Road,
Sha Tin, New Territories

If you have questions on the geographical coverage of the Labour Relations Division Branch Offices, please call the 24-hour telephone enquiry hotline 2717 1771 (the hotline is handled by 1823).

(If you want to talk to the staff that answer the hotline directly, after you are connected, please press '3' to select English language, then press '2' and '0').

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Last update: 24 Nov 2021
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