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Under what circumstances senders cannot track a mail item using the mail service of Hongkong Post?

Hongkong Post

Senders can track a mail item using the mail tracking service of Hongkong Post, except the following types of mail item.

  1. Outward international ordinary surface mail / air mail (i.e. The mail item does not have an item number.)
  2. Inward international ordinary surface mail / air mail (i.e. The mail item does not have an item number.)
  3. Mail items returned from overseas without any item number


All overseas postal administrations will not help track an item if no item number is available. For mail items returned from overseas without any item number, if the sender would like to know the reason for non-delivery, he / she is advised to send a copy of the front and back of the envelope of the returned mail item to the addressee and ask the addressee to check with his / her local postal service provider.

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Last update: 30 Sep 2019
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