In view of the COVID-19 epidemic, 1823 now accords priority to calls related to the epidemic and environmental hygiene issues, and the processing time for other calls and enquiries and complaints received from written channels may be lengthened. We apologise for any inconvenience caused.
Since 28 Jan, 1823 has resumed handling of enquiries and complaints received from written channels such as email, mobile App, web form and SMS.
For information on the special work arrangements for the participating departments of 1823, please click here.
In Hong Kong, there are about 127 Post Offices (including 2 mobile Post Offices). Most of the Post Office open from Monday to Friday and Saturday morning. (Mobile Post Offices do not open on Saturday).
Post Office service is available at General Post Office and Airport Post Office on Sunday.
For the location and opening hours of the Post Offices, please refer to the Regional Postal Facilities page of Post Office website.
The General Post Office and Airport Post Office provide limited services on Public Holidays. The opening hours will be announced in advance. Please refer to the News in Post Office website.
Location and Opening Hour of Street Posting Boxes
In Hong Kong, there are about 1,000 Street Posting Boxes. Postmen collect mails to Post Offices.
For the location and collection time of the Street Posting Boxes, please refer to the Regional Postal Facilities page of Post Office website.
The collection arrangement on Public Holidays will be announced in advance. Please refer to the News in Post Office website.
Delivery Service by Postmen
Postmen deliver mails from Monday to Saturday (the exact time of delivery depends on location).
The delivery service arrangement on Public Holidays will be announced in advance. Please refer to the News in Post Office website.
Opening Hours of Post Office during Typhoon or Rainstorm
Post Offices close when a Tropical Cyclone Warning Signal No. 8 or above is hoisted.
Post Office will not open if a Black Rainstorm Warning is issued before the office hour.
