1823 Chatbot

To align with the Government’s strategy to revamp the e-Government services, 1823 has launched a Chatbot service in late 2019. By utilizing artificial intelligence technologies, Tammy attempts to handle simple enquiries and reports from the public.

Tammy can handle enquiries related to the application for International Driving Permit (IDP), Old Age Allowance (OAA), Dog Licence, and registration of electrical workers (REW), as well as reports on faulty street lights.
 

Currently, Chatbot Tammy also answers enquiries about frequently asked questions of 17 participating departments, including getting a pet, handling wild animals and insects,  building works and building projects, rates and Government rent, safety of electricity and electrical appliances, application for public housing and purchase of subsidised housing, land registry & tenancy matters, traffic facility & road works, environmental and food hygiene, company registration, change of correspondence address on GovHK, charitable fund-raising activitiesas, operating a pleasure vessel, as well as Wetland Park.

Tammy will undergo further training to answer all common enquiries of the participating departments of 1823! 

The name “Tammy” originates from our email address “tellme@1823.gov.hk” and mobile app name “Tell me@1823”.

Chatbot Tammy supports Traditional Chinese, Simplified Chinese, and English conversations in text. You can select the desired language at the top-left corner of the chat window to communicate with Tammy. You can also use the voice input function of your smartphone, tablet, or other smart devices to convert your speech into text to communicate with Tammy.
 

Chatbot Tammy also provides service in Cantonese through the 1823 telephone hotline, and can handle enquiries regarding the application for International Driving Permit (IDP) and reports on faulty street lights.

You may interact with Chatbot Tammy on commonly used browsers, including Google Chrome, Safari, and Mozilla Firefox.

On the 1823 Online website, you can find Chatbot Tammy’s icon on the homepage, Service Categories pages, the list of participating departments, search result pages, and some frequently asked questions pages. Once you enter the relevant page, you may click on the Chatbot Tammy icon at the bottom right corner to chat with Tammy. In the Tell me@1823 mobile application, you may find Chatbot Tammy’s icon at the bottom left corner of the “Ask” page.
 

As for the voicebot service provided Chatbot Tammy, please call 1823.  After selecting Cantonese as your language option, please state that you wish to enquire about International Driving Permit, or you wish to complain about faulty street lights. You may then choose to interact with Chatbot Tammy.

Your browser retains the conversation history of your interaction with Chatbot Tammy on the same day for reference purposes.

To clear the conversation history, click on the reset button located at the top right corner of the chat window. The system will also automatically delete any conversation history from before the current day.

To protect your privacy, especially when using a public computer, please do not provide any personally identifiable information, such as your name and contact details, during the conversation with chatbot.

Unless you click the reset button in the top right corner of the conversation window or switch languages using the language toggle in the top left corner, your browser will retain the conversation content with Tammy on the same day. However, any conversation history prior to that day will be automatically cleared. To protect your privacy, especially when using a public computer, please refrain from providing any personal data (including names and contact details) in the conversation with chatbot. Please also remember to reset the conversation and close the active browser to clear all conversation content when you leave the computer.

To monitor and improve the performance of Tammy, the computer system will record conversations with each user. We do not proactively collect any data that can identify users. To protect your privacy, please refrain from providing any personal data (including names and contact details) in the conversation with chatbot.

If you are using the Google Chrome browser, you may click the save chat history button in the menu which is located at the bottom left corner of the conversation window, and choose to print the conversation by selecting the printer option or save it as a PDF file. If you are using a different browser, you may copy the relevant text information and save it using other applications.

1823 does not provide real-time online live-chat service. If you wish to contact our Customer Service Officer directly, please call 1823. To protect your privacy, please refrain from providing any personal data (including names and contact details) in the conversation with chatbot.

Website version of Chatbot Tammy will not transfer the conversation content or data to 1823 Customer Service Officer. If you need to follow up a case, please email tellme@1823.gov.hk. To protect your privacy, please refrain from providing any personal data (including names and contact details) in the conversation with chatbot.

Hotline version of Chabot Tammy will suggest caller to call 1823 for direct conversation with Customer Service Officer if there are any unresolved issues during the conversation. Please note that unless Tammy so indicates, it will not transfer the conversation content or data to 1823 Customer Service Officer, so please do not leave any contact information during the conversation.

We welcome your valuable suggestions for Chatbot Tammy to help us to improve the service.

For the website version of Chatbot Tammy, you may click here and provide your opinions, or click the rating button at the bottom right corner of the conversation window and select "Hope you can spend 30 seconds to tell me about my performance and help me improve".

As for the hotline version of Chatbot Tammy, your call will be routed to the survey system where you can rate Tammy’s performance, after informing Tammy that you have no further questions.