1823 has been working closely with various government departments to handle public enquiries and complaints effectively through different channels. With the efforts of our colleagues, our commitment in delivering quality services has once again been recognized last year.
Our Customer Service Supervisor, Mat Cheung, won the Gold Award of “Inbound Contact Centre - Team Leader of the Year” at the Hong Kong Call Centre Association Awards 2018. In addition, our Assistant Customer Service Supervisor, Janice Ng, was presented the “Award for Officers of Public Organizations” at the Presentation Ceremony of The Ombudsman's Awards 2018.
The Hong Kong Call Centre Association is committed to improving the quality of service in the industry. They regularly invite practitioners to join the awards programme as judges and to commend organizations with outstanding performance. The Ombudsman’s Awards aim to honour government departments, public organizations and individual public officers’ excellent performance in handling enquiries and complaints. It is encouraging for 1823 to gain recognition from the Hong Kong Call Centre Association and the Office of Ombudsman. Below is the sharing from the two winners, Mat and Janice.
“I would like to express my heartfelt thanks to the Hong Kong Call Centre Association (HKCCA) for hosting the competition of HKCCA Award. I am deeply honoured to have the opportunity to participate in it on behalf of 1823. This is definitely recognition of my dedication and hard work in delivering outstanding service to our Hong Kong citizens.
I am particularly grateful to the judging panel for giving precious advice to me and the other participants for sharing their working experience. I have benefited a lot and broadened my horizon through participating in the competition. With the valuable experience gained from the entire competition process, I will be able to contribute more to the team management and daily operation of 1823."
Mat Cheung, winner of “Inbound Contact Centre - Team Leader of the Year” at the Hong Kong Call Centre Association Awards 2018
“It’s a great honour for me to receive the Ombudsman’s Awards 2018, which is a great encouragement and recognition of my efforts and contributions in my work. In the position of Assistant Customer Service Supervisor, my work is to handle public enquiries and complaints, render assistance to the duty manager and provide guidance for Customer Service Officers. In fact, every colleague has carried out his/her job and should share this honour. The award is an encouragement to 1823 who has been striving to provide quality service to the public. I shall maintain my enthusiasm and professionalism in my job, and continue to strive for excellence."
Janice Ng, winner of “Award for Officers of Public Organizations”
at the Presentation Ceremony of The Ombudsman's Awards 2018