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Awards

1823 has been working closely with various government departments to handle public enquiries and complaints effectively through different channels. Thanks to the efforts and good work of our colleagues, 1823 has won many awards and its achievements have been recognised.

1823 was bestowed with The Ombudsman's Award for Public Organisations at the presentation ceremony of the 26th Ombudsman Awards in recognition of its quality services to the public.  1823 staff also received The Ombudsman's Award for Officer of Public Organisations for the 18th consecutive year. The Ombudsman's awards affirm that 1823 has handled complaints conscientiously, and clearly explained the causes of the issues concerned and provided detailed case records in response to the Ombudsman's inquiries.  In cases where the investigations target other departments, 1823 still actively renders assistance by providing data and insights to help the Ombudsman fully understand the details of the case.

 

The Ombudsman's Award for Public Organisations 2023

 

Leo Lee, winner of The Ombudsman’s Award 2023 for Officer of Public Organisations

 

Separately, 1823 also received the Silver Award for Best Customer Centre in Technology Application and the Bronze Award for Best Customer Centre in Digital Transformation at the 24th Hong Kong Customer Contact Association Awards Ceremony held in 2023. These two awards are a testament to the achievements of 1823 in applying innovation and technology over the years to provide quality services to members of the public.

 

The Silver Award for Best Customer Centre in Technology Application and the Bronze Award for Best Customer Centre in Digital Transformation at the Hong Kong Customer Contact Association Awards 2023

Last update: 22 Nov 2023