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After receiving a Mail Delivery Notification Card, what documents do I need to bring with to collect the mails at Post Office? Will Post Office arrange another delivery or can I collect the mail at another Post Office?

Hongkong Post

For the following situations, the postmen leave a Mail Delivery Notification Card for the addressee to collect the mails at the Post Office :

  • Insured Mails;
  • Postmen can’t deliver the mails, which required a receipt, to the door (these mails includes registered mails, parcel, SpeedPost, local courier) ; or the mails are addressed to PO box;
  • Too large mails; 
  • Damaged mails;
  • Underpaid mail items and
  • Parcels for addressees on the outlying islands.

Post Office issues different Mail Delivery Notification Card according to the mail types. The addressee can learn the arrangement of collecting the mail by reading the Card, e.g. the documents required, rearrange delivery and collecting at another Post Office. Please click the links below for further details.


Receiving mail items that require signature for acknowledgement of receipt
Please click: https://www.hongkongpost.hk/en/receiving_mail/sign/index.html

Change of Mail Collection Office
Please click: https://www.hongkongpost.hk/en/collection_office/index.html

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Last update: 4 Sep 2019
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