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You will receive 2 emails separately after successfully submitting the online application for HOS 2023 and/or WSM 2023 with the application fee paid. 

 

The 1st acknowledgement email  - payment acknowledgement

  • The email will be sent upon the completion of the payment transaction within 1 day.
  •  It contains information such as the transaction reference number (NOT the application number) and your payment status.

 

The 2nd acknowledgement email - with application number

  • [Applicable to online applicants of HOS 2023 (White Form) and/or WSM 2023]
    • The email will normally be sent to you within 2 days upon confirmation of payment of the application fee.
    • It contains information such as your application number and payment status.

 

  • [Applicable to Green Form (GF) online applicants who are living in the HA’s public rental housing estates or the Housing Society’s rental estates]
    • The staff in your estate office/district tenancy management office/rental estate office will contact you to verify the household information upon receipt of their online application.
    • GF applicants and all family members aged 18 or above are required to sign a copy of the application form (except digital signing) prepared by the estate office/district tenancy management office/rental estate office and return it to the estate office/district tenancy management office/rental estate office for follow-up action.
    • The application number will be emailed to them after the signed application form is received by the HA.
    • For details, please contact the staff of the respective office.

 

Why I cannot receive the 1st email (payment acknowledgement)?

  • The payment acknowledgement email would normally be sent within 1 day after successful payment, you can check again later and also please check your Spam or Bulk email folder.
  • If the system does not show a successful payment screen after completing the online payment process, the applicant can first check with the credit card issuer whether the payment transaction has been successfully made.
  • If the credit card issuer fails to confirm the payment, the applicant can call the "HA Sales and WSM Hotline" at 2712 8000 (handled by 1823) after 30 minutes and enter the Hong Kong Identity Card number as required to check the payment record.
  • If the payment record is not found, the application will be considered invalid and the applicant should apply again.  If the credit card issuer has confirmed the payment, but the system does not have a record, please contact the HA Sales and WSM Hotline at 2712 8000 (handled by 1823) to follow up.  

 

Why I cannot receive the 2nd acknowledgement email (with the application number)?

  • The acknowledgement email with the application number would normally be sent within 2 days after the application is submitted successfully with the application fee paid, you can check again later and also please check your Spam or Bulk email folder.
  • If you cannot receive the email after 2 days, please contact the "HA Sales and WSM Hotline" at 2712 8000 (handled by 1823) to follow up.
  • [For GF applicants who are living in the HA’s public rental housing estates or the Housing Society’s rental estates] the staff in their estate office/district tenancy management office/rental estate office will contact them to verify their household information upon receipt of their online application. GF applicants and all family members aged 18 or above are required to sign a copy of the application form (except digital signing) prepared by the estate office/district tenancy management office/rental estate office and return it to the estate office/district tenancy management office/rental estate office for follow-up action. The application number will be emailed to them after the signed application form is received by the HA.
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Last update: 14 Aug 2023
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