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How to check the status of delivery of an Inward International Courier Mail?

Hongkong Post

Senders can, within 3 months from the date of mailing, make a request to track an inward courier mail item. Senders can track an item in the following ways:

Mail Tracking Channel

Mail Tracking Procedures

1. Internet

Enter the item number on Mail Tracking page of Hongkong Post

2. Enquiry number 2921 2560

Call the 24-hour enquiry number 2921 2560 and input the item number

3. Enquiry number 2921 2211

Call the enquiry number 2921 2211 (answered by staff during office hours : Mon -Fri 9am -7pm, Sat 9am -5pm, except public holidays))

4. Enquiry Form Pos28B (PDF) 

Fill in the form and submit with supporting documents:

  1. By mail to Mail Tracing Office, Hongkong Post, 12/F Kennedy Town Community Complex, 12 Rock Hill Street, Kennedy Town, Hong Kong
  2. In person to any post office
  3. Fax to 2543 0469
Last update: 30 Sep 2019
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