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How to check the status of delivery of an Inward International Courier Mail?

Hongkong Post

Senders can, within 3 months from the date of mailing, make a request to track an inward courier mail item. Senders can track an item in the following ways:

Mail Tracking ChannelMail Tracking Procedures
1. InternetEnter the item number on Mail Tracking page of Hongkong Post
2. Enquiry Number 2921 2560Call the 24-hour enquiry number 2921 2560 and input the item number
3. Enquiry Number 2921 2211Call the enquiry number 2921 2211 (answered by staff during office hours : Mon -Fri 9am -7pm, Sat 9am -5pm, except public holidays)
4. Enquiry Form Pos28B  

Fill in the form and submit with supporting documents -

  • by mail to Mail Tracing Office, Hongkong Post, 12/F Kennedy Town Community Complex, 12 Rock Hill Street, Kennedy Town, Hong Kong;
  • in person to any post office; or
  • fax to 2543 0469.
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Last update: 26 Jan 2022
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