Skip to main content

Customer Service Officer

Our Work

We handle enquiries and complaints from the public through phone, email, etc.  We manage calls and enquiries from all walks of life every day.  Being different from other customer service centres, 1823 will provide you with sufficient opportunities to get familiar with the organizational structure and functions of the government as well as specialist knowledge related to different government departments.  Comprehensive on-the-job training will be provided to you.  Working with 1823 will enable you to acquire customer service skills, enhance your ability to communicate effectively and broaden your horizon. 

We work on shifts, including on Saturdays, Sundays and public holidays as well as overnight shifts (5 days’ overnight duty in around 2 months).  If you would like to take rest days on different days, working on shifts may fit you better.  In order to ensure that round-the-clock service be provided to the public, you will need to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm.

 

Sharing by Colleagues

Only Chinese version is available.


Other Development Opportunities

You may consider applying for the following posts when vacancy is available.

Manager (Operations) - Starting salary is $56,270Manager (Operations) - Starting salary is $56,270
Assistant Manager (Operations) - Starting salary is $30,930Assistant Manager (Operations) - Starting salary is $30,930
Customer Service Supervisor (Operations) - Starting salary is $26,130Customer Service Supervisor (Operations) - Starting salary is $26,130
Assistant Customer Service Supervisor (Operations) - Starting salary is $18,450Assistant Customer Service Supervisor (Operations) - Starting salary is $18,450
Customer Service OfficerCustomer Service Officer

Entry Requirements and Salary

The salary of a Customer Service Officer depends on his/her academic qualifications -

Basic requirement

Be a permanent resident of the Hong Kong Special Administrative Region at the time of appointment

Other requirements

Have got 5 subjects, including Chinese Language and English Language at Level 2/ Grade E or above in HKCEE/HKDSEE or equivalent;

OR

Have got 4 subjects, including English Language at Level 2/ Grade E or above in HKCEE/HKDSEE or equivalent;

Speak fluent English and Cantonese (fluent Putonghua is an advantage)

Speak fluent English (fluent Catonese is an advantage)

Be familiar with PC applications and have Chinese word processing speed of 10 words per minuteBe familiar with PC applications and have English word processing speed of 20 words per minute
Salary

Under training - $14,280 per month; after training - $16,810 per month

Under training - $12,780 per month; after training - $15,020 per month

 

Apply Now

For further details on the application procedures and entry requirements, please visit Civil Service Bureau's website.  Closing date for application is 8 November 2021. Interviews will be arranged in mid-November 2021. Successful candidates are required to assume duty in late November 2021 the earliest and are subject to deployment to the 1823 offices in Yau Ma Tei or Kwai Chung. Selected candidates for interview will normally receive an invitation by email in about 2 to 3 weeks from the closing date for application. 

For enquiries, please call 2928 6997.

Apply Now

 

 

Last update: 26 Oct 2021

Back to Join Us