1823 Online Facebook Page Service Disclaimer
- In protection of privacy, we recommend you not to disclose your personal information (including name and contact details) on the Page.
- The personal data collected may be disclosed ONLY to the Government departments, related organisations and contractors responsible for handling your case. If you would like 1823 to make any special arrangements in handling your personal data, such as not disclosing those data to the Government departments, related organisations and contractors concerned, please specify it in your message so that we could make special arrangements accordingly.
- For any enquiries, you may contact us through different channels. If you wish to attach photos or videos, please DO NOT reply by SMS, you can submit the attachments by mobile app or online forms instead.
- For effective handling of your case, all our conversations may be recorded, irrespective of whether you dial in or we call you back. The voice recordings could be used for training, system development and quality control purposes.
Last Revision Date: 6 Feb 2026