Can the Post Office redirect mails sent to old address to a new address? How to apply for redirection service?

Contents

• Application form
• Required documents
• Charges
• Submission of application

When you are moving, Mail Redirection Service enables you to arrange for your mail to be redirected from your business and residential addresses to your new address.

Application form

Pos 800 (PDF) (also available from any post office)

Required documents

1. Valid proof of the old address:  Photocopy, facsimile copy or digital copy (sent by mobile phone or computer) of document, bill or correspondence issued by a Government department or bank or utilities within the last 3 months from the date of submission of the application. The document should include the name and address of the applicant, the name of issuing organization and the issue date. 
2. If an applicant is an individual, a photocopy or digital copy of his/her identity document shall be submitted.
3. In cases other than an individual, a photocopy or digital copy of an applicant’s latest valid Business Registration Certificate shall be submitted.

Charges

Submission of application

Application shall be submitted not less than 5 working days before the redirection is due to commence, and within 3 months after removal in the following ways:

• Complete the online form and settle the service charge by online payment (for new applications only); or
• Complete and submit form Pos 800 (PDF) with payment of the prescribed fee and supporting documents to any post office or post to the Redirection Section, Wanchai Delivery Office, G/F Wu Chung House, 213 Queen's Road East, Wanchai, Hong Kong.

For other details of redirection services, please refer to Redirect Your Mail.