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Can the Post Office redirect mails sent to old address to a new address? How to apply for redirection service?

Hongkong Post

When moving home or office, you may apply for mail redirection service from the Post Office to redirect mails sent to the old address to the new address. Private and business redirection service are available:

  1. Private redirection (for redirecting mails addressed to individuals, including charities)
    • If different family members at the same private address need to have mails redirected to the same new address, only one application is required.
  1. Business redirection (for redirecting mails to an address at which business is carried on for a profit)
    • If there are more than one companies at the same address, each company has to apply separately
    • The redirection service also covers the mails without the company name but addressed to the company owner (director, proprietor, partner or authorised responsible person of the company) if the above information has been clearly stated in the same application form.  No separate application is required.
    • If an employee of a company want to have the mails addressed him to be redirected, he needs to apply for private redirection service individually and is required to produce a letter issued by the company certifying that the employee is working at the address and that the company has no objection to the redirection application.

Application Procedures

Form

Pos 800 Application for Redirection of Correspondence

When completing the application form, please note that -

 Private redirection 

  • All applicants aged 11 or above listed in the application form should sign and with their identity document number must be provided. Names should be stated in both English and Chinese as appeared in the identity document.
  • For applicants aged below 11, only names need to be stated in the form and "CHILD" should be marked under identity document number.

 Business Redirection 

  • Applicant should state a valid Business Registration Certificate number with an impression of the company chop.
  • If the company owner (director, proprietor, partner or authorised responsible person) would like the Post Office to redirect mails sent to him at the address, but without the company name, the personal names should be stated in both English and Chinese as appeared in the identity document, and "owner" should be stated next to the names.
  • This form must be signed by responsible person(s) of the Company to whom any postal packets to be redirected are addressed.
Supporting Documents

 Private redirection 

  • Copy of identity documents of all applicants
  • Original of proof of the old address (e.g. electricity/telephone/water/gas bill of the current/previous month, banking statement of the current/previous month, Demand for Rates of the current/previous quarter.)
  • If an employee of a company want to have the mails addressed him to be redirected, a letter issued by the company certifying that the employee is working at the address and that the company has no objection to the redirection application has to be provided

 Business Redirection 

  • Copy of Business Registration Certificate
  • Original of proof of the old address (e.g. electricity/telephone/water/gas bill of the current/previous month, banking statement of the current/previous month, Demand for Rates of the current/previous quarter.)
  • If the company owner would like the Post Office to redirect mails sent to him at the address, but without the company name, copy of identity document is required
Means of Submission

Applicants may submit the application by -

  • In person to any Post Office counter (The applicant / agent needs to provide the original of his / her identity document for record)
  • By post to Wanchai Delivery Office, G/F, Wu Chung House, 213 Queen's Road East, Wanchai, Hong Kong
Fee
  • Private redirection: $136 for the first three months and $172 for each succeeding 6 months thereafter
  • Business redirection: $409 for the first three months and $512 for each succeeding 6 months thereafter
Payment Method
  1. Cash;
  2. EPS; or
  3. Crossed cheque (payable to "Postmaster General")
    Please pay by crossed cheque if you submit by post.
Handling Time

5 working days is required to process the application.

Maximum Service Period of Mail Redirection Service
  • General mails: 15 months
  • Business replies: 3 months
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Last update: 17 Dec 2018
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