How to obtain replacement copy of a missing demand note for Rates and Government Rent?

The Rating and Valuation Department (RVD) will issue the "Demand for Rates and/or Government Rent" (Demand) in January, April, July and October each year (please click here for details).  If payers do not receive the demands or lost the demands and need to obtain replacement copies, the request can be raised through the following channels (the account outstanding balance needs to be at least $1) : 

• Submit an online form through the website of Rating and Valuation Department to obtain replacement demands by mail;
• Call the Rating and Valuation Department hotline 2152 2152 in January, April, July or October.  After selecting language, you may press 0 to option 6 directly to request for replacement demands by mail or by fax ; or
• Visit the Rating and Valuation Department enquiry counter
  Address: 15th Floor, Cheung Sha Wan Government Offices at 303 Cheung Sha Wan Road, Kowloon
  Opening hours: Monday to Friday: 8:15 am to 6:00 pm.

In case of inclement weather or service adjustments due to special circumstances, the opening hours may be changed. Please refer to the departmental website and the latest press releases.